I've used Blackship for 10 shipments now, every single time they remind me why I use them. Best in the market and without them I wouldn't bother buying from Japan. They put ALL American reshipper comp... See more
Company replied
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Review summary
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Blackship's friendly staff have helped rectify any issues and made sure communication was top tier. I had requested photos and the system had said it wasnt possible so I redid the request. They contac... See more
Company replied
The site was as described , a proxy site. I was given the needed information to properly use the site. I only wish for an option for gift items (for example if the seller give a gift for buying certai... See more
I transferred to Blackship because they offer more shipping options. They also allow 'pick up at the warehouse ' option so it was convenient when I visited Jp. Their customer service is always he... See more
Company replied
Company details
Written by the company
Here is a robust, keyword-optimized description for Blackship.com, designed to capture search traffic for terms like "Japanese forwarding service," "reshipper Japan," and "Japan address." It maintains the professional tone of the Japan Rabbit description but focuses on the "DIY" aspect that separates Blackship from a proxy service. --- ### Blackship - Official Trustpilot Description **Blackship is the premier package forwarding service from the creators of White Rabbit Express, designed for those who want full control over their shopping in Japan.** While our sister service, **Japan Rabbit**, buys items *for* you, **Blackship** puts you in the pilot seat. We provide you with your own personal Japanese address, allowing you to shop directly from thousands of Japanese websites—even those that don't ship internationally—and have your items forwarded to your doorstep anywhere in the world. **Your Personal Address in Japan** Sign up in minutes to receive a unique address in Yokohama. Use this address to shop on your own terms at your favorite Japanese stores, including: * **Marketplaces:** Amazon Japan, Rakuten, and Yahoo! Shopping. * **Fashion & Streetwear:** ZOZOTOWN, Uniqlo, GU, and exclusive boutique brands. * **Collectibles & Hobbies:** Surugaya, Pokemon Center, Animate, and Bandai. * **Crowdfunding:** Makuake and Campfire campaigns. **Why Blackship is Different** We go beyond simple reshipping with industry-leading features designed for serious shoppers and collectors: * **Smart Consolidation:** Combine multiple packages from different stores into a single shipment to save up to **50% on international shipping costs**. * **90 Days Free Storage:** Take your time to shop. We store your packages securely in our climate-controlled warehouse for up to 90 days free of charge, giving you ample time to wait for pre-orders or build a haul. * **Customization Requests:** We offer specialized handling options including **Photo Requests** (to verify condition before shipping), **Price Tag Removal** (for gifts), **Invoice Removal**, and **Discreet Packaging**. * **Rewards Program:** Earn points with every shipment through the **Blackship Rewards** program to unlock shipping discounts and exclusive benefits. **Flexible Shipping & Local Pickup** We offer a wide range of shipping carriers to suit your budget and timeline, including **FedEx, DHL, and Japan Post** (EMS, Airmail, Surface). Uniquely, for customers visiting Japan, we also offer a **"Pick Up from Blackship"** service at our Yokohama facility. **Trusted by Thousands** With a 4.9/5 rating and over 1,600 reviews, Blackship is the trusted partner for anime fans, car enthusiasts, and global shoppers who demand speed, safety, and transparency. Our intuitive web app makes managing your inventory and customs declarations effortless, backed by our English-speaking support team based right here in Japan. **Shop Japan. Ship World. Blackship.**
Contact info
1-15-11 Shinyamashita 2F, 231-0801, Naka-ku, Yokohama, Japan
- +81 045-225-9061
- help@blackship.com
- blackship.com
4.6
Excellent
2K reviews
Replied to 81% of negative reviews
Typically replies within 1 week
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Really fast handling.
7 October 2025
Reply from Blackship.com
Thank you for the 5-star review! We are glad that you are satisfied with our services.
Good, reliable and fast
29 September 2025
Reply from Blackship.com
Thank you for the positive review!
We are glad that you are happy with our services.
Great experience
Great experience! Fast, excellent communication, lots of information on how to do things. I had no idea this sort of service existed. Will definitely be using again!
1 October 2025
Reply from Blackship.com
Hello Maria,
Thank you for the 5-star review! We are looking forward to serving you again.
Amazing packing
My items were repacked very securely, the outer box got damaged by the local post office but everything inside was perfectly safe!
29 September 2025
Reply from Blackship.com
Thank you so much for your kind review! 🌟 We're really glad to hear that your items arrived safely despite the damage to the outer box. Our team always takes extra care to pack everything securely so that your items stay protected during transit. We appreciate you taking the time to share your experience and hope to serve you again soon!
Reply from Blackship.com
Thank you for the positive review!
We are glad that you found our platform easy to use.
My item was opened (this had never been…
My item was opened (this had never been the case previously) and when I received it, it was bent,
26 September 2025
Reply from Blackship.com
Hello,
Thank you for your feedback.
We don’t open the items themselves, but as a package forwarding company in Japan, we’re required to open shipping boxes to check for any prohibited or illegal contents.
You can read about our terms and conditions: https://blackship.frontkb.com/en/articles/5345345
As for the damaged item, please contact our customer service at help@blackship.com so we can look into where the damage may have occurred and confirm whether the packing was sufficient.
great customer service
25 September 2025
Reply from Blackship.com
Thank you so much for your kind words! We’re glad you had a great experience with our customer service and look forward to helping you again.
Poor service
Paid for expedited handling and still hasn't shipped after 3 days. Very disappointing
25 September 2025
Reply from Blackship.com
Hello Timothy,
Thank you for your feedback. We’re sorry to hear about your disappointment and would like to clarify the timeline.
Your first consolidation request was placed on Saturday, September 27, near the end of our working day. Since we do not operate on Sundays, it was handled on the next business day, September 29. This request had to be canceled on September 30 due to your special packing request we were unable to fulfill.
Later that evening (September 30), you submitted a new request, which we completed the next morning on October 1. The package was marked ready to ship on October 1 at 10:34, and after you placed your shipping request shortly after, it was shipped on October 2.
We always aim to process expedited handling as quickly as possible, but additional requests and non-working days can affect the timeline.
We appreciate your understanding and thank you for giving us the chance to serve you.
Blackship - my experience from India
13/04/2026: Package charges to india has rised significantly higher(3x than previous charges), Japan post has been disabled, which makes their services literally not usable(for me atleast). Bit disappointed being a genuine fan.
Good things:
---------------
1. Blackship is no brainer. It is one of the best package forwarding services in japan. You can trust it blindly.
2. Ideal for personal and business purchases.
3. Customer support is superb. They have online chat support in working hours and you will get immediate resolution.
4. Cheaper shipping options: They provide decent shipping prices like sea/air freight which is one of the best in market.
5. Tracking: Once your package arrives to warehouse, you gets notified via email and they gets immediately updated into your account.
6. Good packaging: I ordered multiple times, packaging is perfect. There also provide options for extra bubble wrap incase of fragile items.
They use good quality cartons. There is not even a single dent/scratch on my product received till date.
7. 45 days of free warehouse storage
8. Transparency in entire billing. They provide detailed breakup of package receiving fee, consolidation fee, processing charges, shipping charges.
Things to improve:
---------------------
1. Minor bug in their website: Apart from charging shipping charges, they also register standing instructions of 256 JPY whenever we pay for shipping charges. Although we don't get charged anything like 256 JPY, standing instruction gets registered, and some international cards decline due to that. We need to manually remove that standing instructions. But that is 5 mins work, and that may not be deal breaker.
If they fix that issue in their payment portal, that would be great.
26 July 2025
Reply from Blackship.com
Hello Anil,
Thanks a lot for your detailed feedback! We’re really happy to hear you’re enjoying Blackship’s service, especially the packaging, tracking, and support.
We also appreciate you pointing out the payment portal issue — we passed this along to our tech team for review.
Flexible and quick handling of packages
Easy and flexible to use.
Quick and friendly handling.
Packages always arrive safely and orderly packaged.
28 August 2025
Reply from Blackship.com
Hello Kim,
Thank you so much for your kind words! We’re glad you were happy with our service.
Yippie my package arriveddd
Honestly great service and very nice that we can decide the invoice value,
Only thing I kinda got surprised with were the handeling fees wich I didn’t know about. Maybe I overlooked it but it would be nice to have a page somewhere stating all the fees you can expect
27 August 2025
Reply from Blackship.com
We’re so happy to hear your package arrived safely and that you enjoyed the service!
Thanks also for sharing your thoughts about the handling fees. We understand how unexpected costs can be frustrating, and we’re working hard to be as transparent as possible. To help, we’ve put together clear resources about all fees and pricing here:
https://blackship.frontkb.com/en/articles/7199745
https://blackship.com/pricing/?currency=USD
https://help.blackship.com/en/articles/5345665
Your feedback really helps us improve - thank you!
Excellent packing
I've used Blackship for a few years now and they always do an exceptional job packing the shipments so that my items are secure. Service is usually fairly quick too.
29 August 2025
Reply from Blackship.com
Thank you so much for your kind words and for being a loyal customer over the years!
We’re delighted to hear that you’ve consistently been happy with the care we put into packing and the speed of our service. Making sure your items arrive safe and sound is always our top priority, and it’s wonderful to know that this has made a difference for you. We truly appreciate your continued trust in Blackship and look forward to helping with your future shipments!
I have almost no reason not to use…
I have almost no reason not to use Blackship over other proxy services: cheaper rates, being able to communicate directly with the buyer, impeccable service and a residential address are all major benefits.
That last one in particular saved me on my last Japan trip: I overbought during my final few days and planned to ship the excess, only to discover that the local Japan Post and Kuroneko didn’t offer non-residents the option of shipping overseas. Saved myself from what would have been a frantic scramble to find alternatives by just shipping it domestically to Blackship.
29 August 2025
Reply from Blackship.com
Thank you for taking the time to share such detailed feedback!
We’re delighted to hear that our rates, communication, and service have been valuable for you, and especially glad that our Japanese address helped during your trip. Stories like yours remind us why we do what we do - making shipping from Japan as smooth and stress-free as possible. We truly appreciate your trust in Blackship and look forward to helping with your next shipment!
It would be nice if there was a scale…
It would be nice if there was a scale pricing for consolidation so that when we consolidate a lot of packages, it would be cheaper.
27 August 2025
Reply from Blackship.com
Hello Nancy,
Thank you for your feedback!
We’re glad you’re happy with our service and we truly appreciate your suggestion about scale pricing for consolidation—we’ll keep it in mind as we continue improving.
Best in the business
Best in the business. Packaging is superb. The only slight downside is shipping can be expensive
27 August 2025
Reply from Blackship.com
Hello Andrew,
Thank you for the 5-star review!
We’re glad you’re happy with our packaging. Shipping can sometimes be pricey, but we always aim to provide the best balance of cost and reliability.
All the procedure proceeds smoothly…
All the procedure proceeds smoothly with the customer friendly application and if you need any help they provide a consistent and immediate customer service. And by the way all products arrived well packed in perfect condition!
29 August 2025
Reply from Blackship.com
Thank you so much for your wonderful feedback!
We’re happy to hear the process was smooth, our support team could help, and your items arrived safely and well packed.
Reliable and professional service.
26 August 2025
Reply from Blackship.com
Thank you for the positive review!
We’re glad you found our service reliable and professional.
Going Great
The packaging itself is supreme. Consolidated packages are absolutely pristine.
29 August 2025
Reply from Blackship.com
Thank you for the positive feedback! We’re delighted to hear you’re happy with our packaging and consolidation.
Reply from Blackship.com
Hello Michelle,
Thank you for the positive review! We are glad you were happy with our services.
Another Excellent Blackship Experience!
Everything was very smooth from start to finish. No surprises. Excellent communication on arrival and consolidation of numerous packages. Very happy with my Blackship experience.
27 August 2025
Reply from Blackship.com
Hello John,
Thank you for the 5-star review!
We’re glad to hear everything went smoothly and that our communication met your expectations. It’s always our goal to make the process hassle-free, and we’re delighted you’re very happy with your Blackship experience. We look forward to assisting you again soon!
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