I almost guessed my frame size but messaged customer service first, thankfully. They told me to check the numbers inside my old glasses and match them close, worked perfectly. The lens options looked... See more
Company replied
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See what reviewers are saying
Competitiveness of the product, quality and price is amazing! Received my first pair of glasses within a week and absolutely no issues. They felt great straight away!
Company replied
Kijk uit. Dear Pascal, Thank you for your message. We confirm that we will take the necessary steps to proceed with the deletion of your account in this case. We wish you a wonderfu... See more
Company replied
I was about to guess my frame size bad idea. I contacted customer service not expecting much, honestly. The woman I spoke to was incredibly patient. She explained that if I already have glasses I lov... See more
Company replied
Company details
Written by the company
Blacksheep connects the world directly with manufacturers, offering fashion-forward and prescription glasses without traditional retail markups. We focus on design, quality, and accessible pricing. Frames from $2.95 Lenses at $5 Progressive at $25 -- Blacksheep vous connecte directement aux fabricants pour proposer des lunettes de vue sans intermédiaires ni marges excessives. Du design, de la qualité et des prix révolutionnaires. Montures à partir de 2,95 € Verres à 5 € Progressifs à 25 €
Contact info
Hong Kong
- hello@blacksheep.io
- blacksheep.io
3.8
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Wonderful
Wonderful! Lize was a great help explaining and providing all information needed. Fast and efficient. Thank you.
23 January 2026
Unprompted review
Reply from Blacksheep
Thank you very much for your kind feedback! We’re delighted to hear that Lize was able to assist you clearly and efficiently. We’ll be sure to share your compliments with her.
Aaaaabsolutely incredible
Alex was so helpful and entertaining! Such a sweet people person. Helped me really quickly and with amazing service! Amazing glasses at an awesome price too!
22 January 2026
Unprompted review
Reply from Blacksheep
Thank you so much for your wonderful feedback! We’re thrilled to hear that Alex provided such friendly and efficient service, and that you’re happy with both your glasses and the price. We’ll be sure to share your kind words with Alex
Reply from Blacksheep
Thank you very much for your feedback! We’re delighted to hear that our service was professional and responsive. We truly appreciate your trust
Very bad experience
Very bad experience, shipping time from 9days to 3 weeks. Sunglasses received are not sunglasses but glasses slightly tinted... Customer service slow and not helpful at all... Simply not worth it.
2 January 2026
Unprompted review
Reply from Blacksheep
Dear Pierre-Henri, thank you for your review and your comments. We have reviewed your claim and indeed, you have ordered a gradient tint on the glasses, which is of course not the same a full sunglass tint. Our customer service team, which has replied to all your emails timely, has reviewed this for you and confirmed that the gradient tint that you have asked for, has indeed been correctly applied on the order. We do not understand the comment of the customer service team not being helpful however. Maybe this comes from the fact that you expected a different solution or outcome? We remain of course at your disposal for any further assistance. Kind regards.
Besides losing my glasses in the train…
Besides losing my glasses in the train I am very happy :)
Swift repliies via DM, and happy with the glasses Will order again soon
22 January 2026
Unprompted review
Reply from Blacksheep
Thank you for your feedback! We’re sorry to hear about the lost glasses, but we’re glad our team could assist you quickly and that you’re happy with the quality. We look forward to your next order
They claim delivery in 9 days or so
They claim delivery in 9 days or so, a month later, still no package. (to the netherlands)
19 January 2026
Unprompted review
Reply from Blacksheep
Beste Niek, bedankt voor je review. We hebben de status van je pakket even bekeken en zien dat dit reeds in Nederland is, dus je gaat dit eerstdaags door PostNL geleverd worden. Je had hiervoor normaal gezien ook op 10/01 een email ontvangen met daarin het verzendnummer, zodat je het pakket kon volgen. Met vriendelijke groet.
Excellent service
The hostess in the pop up store in Paris was great! and so patient with so many demands. Did my order smoothly, it took some time to arrive and the product is good! Not sure for computer reading though but will see in a few days. For this price, you have very good quality in terms of spectacle frame, and overall I recommend :)
17 January 2026
Unprompted review
Unbelievable service for an amazing…
Unbelievable service for an amazing price
17 January 2026
Unprompted review
GREAT experience!!!
In the last 3 months I have ordered four glasses and I have a GREAT experience with Blacksheep. The glasses are really nice and of good quality. The price for glasses with lenses (progressive vision) is incredibly affordable.
Rina from the customer service team is really kind and helped me a lot with her quick response. I will definitely order again.
17 January 2026
Unprompted review
Alana was very friendly and she helped…
Alana was very friendly and she helped me very well with the ordering process and positioning of the glasses.
16 January 2026
Unprompted review
Reply from Blacksheep
Thank you for your feedback. We’re pleased to hear that Alana was friendly and provided effective support throughout the ordering process and glasses positioning.
Bertrand est au top!
16 January 2026
Unprompted review
I placed the order but there was a…
I placed the order but there was a mistake on processing the prescription. Rina, the agent from support line, helped me updating the information correctly and hopefully everything will come out as it should. Thanks for your patience, Rina.
13 January 2026
Unprompted review
Reply from Blacksheep
Thank you for your feedback. We’re glad Rina was able to assist you efficiently and help get everything back on track. Ensuring prescriptions are processed correctly is essential, and we appreciate your patience throughout the process. We look forward to delivering your order just as expected.
Alex has been amazing
Alex has been amazing. Very helpful and so much fun to deal with:) I will be back again for sure..
9 January 2026
Unprompted review
Reply from Blacksheep
Thank you very much for your message. We will pass it on to Alex, who will be delighted to see you again next time.
BLACKSHEEP experience is amazing.
BLACKSHEEP experience is amazing.
Incredible prices, lot of choices, quality.
It Will be now possible to change glasses as often as we want. The price is no More a problem.
Go !
31 December 2025
Unprompted review
Reply from Blacksheep
Thank you for your great feedback. We’re thrilled that you enjoyed the BLACKSHEEP experience, from the prices and wide selection to the quality. Making glasses affordable and easy to change is exactly what we aim for. Thanks for the recommendation.
it is all intuitive
it is all intuitive, client servoce on the chat website is super. i made an error on my shipping adress and they spot it. fantastic
8 January 2026
Unprompted review
Reply from Blacksheep
Thank you so much for your feedback. We’re delighted to hear that you found the website intuitive and that our chat support was able to catch and fix the shipping address issue in time. Your satisfaction means a lot to us.
Excellent experience with Blacksheep!
Excellent experience with Blacksheep!
I am absolutely delighted with my Blacksheep glasses. The design is modern, elegant, and matches the photos on the website perfectly. The quality is excellent: the frame is sturdy, comfortable, and lightweight for everyday wear.
The order process was hassle-free, delivery was fast and careful, and the packaging was high quality. I also appreciated the value for money, which is really excellent compared to other brands.
In short, a great find! I would definitely recommend Blacksheep to anyone looking for stylish, comfortable, and durable glasses. 👌
5 January 2026
Unprompted review
Reply from Blacksheep
Dear Jean-Marc, Thank you very much for taking the time to share your feedback. We’re truly grateful for your kind words and are pleased to know that your experience with Blacksheep met your expectations from start to finish. Your support and recommendation mean a great deal to us, and we look forward to serving you again in the future.
Incorrectly manufactured product…
Incorrectly manufactured product despite correct optician specifications.
I ordered glasses using accurate and professionally prepared specifications from my optician, which were provided clearly and multiple times before production. Despite this, the glasses were manufactured incorrectly: the left/right orientation is wrong, meaning the glasses can only be worn upside down. This makes them completely unusable.
I raised concerns about this issue several times in advance and gave sufficient opportunity to verify or correct the specifications. These concerns were not properly addressed. Communication was slow and responses did not deal with the actual issue.
For a product based on professional optical specifications, I expected proper quality control and accountability. Unfortunately, this was not the case.
At the time of writing this review, I am still waiting for a response regarding my reclamation and refund request.
5 January 2026
Unprompted review
Reply from Blacksheep
Dear Alex, thank you for your review, and please be assured that we take this matter seriously. We have requested additional information from you, as we are currently unable to locate the order or any previous communications using the alias provided. Once we receive these details, we will be able to assist you directly and address your concerns. Kind regards.
Kijk uit.
Kijk uit.
Dear Pascal,
Thank you for your message.
We confirm that we will take the necessary steps to proceed with the deletion of your account in this case.
We wish you a wonderful holiday season.
Kind regards,
--
Judie
Customer Service Team
Blacksheep
En neen ik kan nog steeds inloggen en er is niets gebeurd.
Zal mijn email adres zelf moeten verwijderen om van deze gevaarlijke site af te geraken.
4 January 2026
Unprompted review
Reply from Blacksheep
Beste Pascal, bedankt voor je review en om onze site als gevaarlijk af te stempelen is toch wel een beetje overdreven, niet? Als je ons even meer informatie kan doorgeven, dan kunnen we nagaan of je account inderdaad is verwijderd en mocht dat nog niet gebeurd zijn, dan doen we uiteraard het nodige voor je. Met vriendelijke groet.
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