Blackforestsupplements Reviews 184

Surprised to see poor reviews of Black Forest’s customer service. My experience with their staff has been truly great!

BF products are definitely first class. So happy I found this company. Every product has been excellent - Berberine, NMN, NR, Spike Detox, and Cocoa Flavanols+Flavonoids.

The upcoming ban of NMN by the FDA is shameful. It’s totally Big Pharma and the government in cahoots.

Big shoutout and a heartfelt THANKS to Black Forest!!!

-AC.
9/22/2025

I ordered supplements from Black Forest on September 8th, 2025. They sent me a tracking number the following week. I watched as the package was never accepted for shipment. The tracking states Package Acceptance Pending. I notified them a few days later saying the package hasn't moved. They blew me off saying I'll receive it in a couple days. The following week the package still hadn't moved so I emailed them again. I told them to refund my money or I will initiate a charge back. It is September 22nd and I still haven't received package or refund. Buyer beware. Seems that many people don't actually get their product and their customer support stinks.

The products that I ordered were excellent, I tried Berberine and Magnesium and both are excellent, the delivery was on time, very good prices and I love the presentation, thanks a lot, I love Blackforestsupplements👏👏👏👏👏👏

came after 3 weeks of my order by then black forest was advertising in labor day buy one get one free, i applied and they didn't do anything!

i wouldn't buy anything and black forest doesn't seem to have a 3rd party verification of there products

The energy and focus that now I have during the day, I am not sleepy anymore.

Delivery on time and product as expected! Will continue reordering. Thank you!

Their cocoa is the best product ever ! Love it and take it every day !

Amazing products, great customer service!

I was charged for a subscription costing $115.92 but never received the merch.
Don't know what happened. Bad business

After reading the other reviews on this company I think I know what's going on. I bought their cocoa product because I saw an ad on X22report.com who I trust and is the very best place to be informed about what is happening in the world. I also trust Dr. Li who was in the ad. I got my first order OK in early July. As far as I can tell it is helping me and I've had no problems with it. I ordered some more in mid-July and haven't received it yet. I have gone through exactly what is being mentioned in the other reviews. I think that perhaps the company is hanging onto our money to pay for the "free" shipping with interest they get on the money. After (and if) I receive the two orders that are currently stuck in hyperspace I'll decide whether to order more.

Awesome company and products, ship and deliver promptly and have had a great experience ordering from them and plan on continue to do so.

Amazing service and the supplements arw great!

I've been taking their Cocoa supplement for 2 months and the results have been great. Never had any issues with their customer service, overall recommended

I ordered their cocoa powder on Aug 6. On Aug 13 they emailed that my package has been shipped. I checked USPS tracking # and my product was in their warehouse in Hileah, not yet accepted by USPS, not shipped. I checked daily to see if it was accepted and shipped, but NO. It had not moved.
I emailed customer service Aug 17 that my product was still in their Hileah warehouse and a bot replied "we will get back to you in 24 hrs". The response Aug 18 was" It has been shipped" I immediately checked, and it was still sitting in Hileah, had not been accepted by USPS. Tired of endless delay and lies, I emailed Aug 18 that my package had not moved and was still in their Hileah warehouse. After reading others similar experiences here, I felt scammed. I told customer service that I wanted a full refund. $95.91. I received NO response.
They have my money and won't send my product. They lied repeatedly that it was shipped. Today is Aug 20, and USPS tracking says package in Hileah is not accepted, not shipped.
I called my credit card company to reverse the charge. I have documented all this and am prepared to fight for my refund.

Black Forest Cocoa Flavanols has been a game changer for me! Mix it in my protein shake every morning and i've noticed improved mood and blood flow.

Horrible customer service, horrible shipping. Been 2.5 weeks and they still haven’t shipped my product and I requested a refund a week ago which they ignored until today which they said can’t refund me.

Second month taking it. I order monthly I don’t do the monthly subscription. I have never had any problems with my orders.

I ordered a 6 bottle package of Black Forest's Cocoa Flavanols and Flavonoids product. The ordering process was seamless and, of course, my credit card was billed immediately. When I ordered, the website stated 3 to 8 business days for "economy" shipping. 12 DAYS later, I received a message from Black Forest stating that my order was being shipped. 12 days! I expected to have RECEIVED my order by then. I should have received that shipping message a day or two (3 at most) after I ordered. Two MORE weeks pass and the product FINALLY arrived. Reading these reviews, it's apparent this is a continuing and severe problem with Black Forest Supplements and they NEED to fix it.
I would have given this review 1 star because the shipping issue is a major negative but I added a star because, having now tried it, I actually do like the product but it's still too early to evaluate efficacy. Given the extreme delay between ordering and receiving, I'll have to give it some thought before ordering from Black Forest Supplements again. I've seen no indication on their product or their website that they use 3rd party lab testing to test their products. I'd like to see an evaluation for heavy metals, especially Cadmium which has been a big issue in Cocoa products. I have found no reference to addressing heavy metal issues at all on the Black Forest website.