Blackbearfitness Reviews 

525
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 149 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally fast delivery service, noting that their purchases arrive promptly and are securely packaged to protect all the heavy fitness gear. People also highlight the outstanding quality of the gym products, alongside the genuinely helpful, friendly, and professional attitude of the staff. However, some customers also noted frustrating issues with delivery delays, unexpected carrier mix-ups, and missing components from their initial orders. A few reviewers mentioned receiving items with surface damage, chipped paint, or incorrect model variations that required extra time and communication to resolve properly.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, praising the sturdy build and excellent value for... See more

Quality

People report positive experiences with quality, highlighting that the gym equipment is top-tier and offers... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with experiences varying widely among consumers.... See more

Service

Consumers find service to be positive, highlighting rapid delivery, helpful communication, and great prices.... See more

Order

Customers had ambiguous experiences with order, reflecting a wide range of outcomes. While some reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered over a week ago (ORDER #14980). Part 1 arrived as advertised. Part 2 is still not showing as being received by the courier company, according to the tracking company. The number advertised i... See more

Company replied

Rated 5 out of 5 stars

Great customer service, high quality gym kit. Fast delivery all for £4.95 amazing. Leg extension/ curl machine arrived,it was extremely well packaged. Inside the packing crate everything was wrapped i... See more

Company replied

Rated 5 out of 5 stars

I bought the calf machine, budget price, feels OLDSCHOOL in the best possible way, just WHAM, hits the calves, transports you back to golden era machines, simple, effective, no nonsense. Custo... See more

Company replied

Rated 5 out of 5 stars

Ordered & collected a home gym set up recently, barbell, weight plates, crash mats & a squat rack, very happy with all & the squat rack was simple to put together. Everything is exceptionally priced... See more

Company replied


Company details

  1. Fitness Equipment Wholesaler

Written by the company

Here at BlackBear Fitness we specialise in commercial and home gym fitness equipment. Our knowledge on our products gives us second to none experience in the advice we will be able to offer you in deciding what best suits your requirements. Whether you're on a tight budget and testing the fitness waters or you're looking to outfit a full state of the art training facility, we will go above and beyond to see you get exactly and more that you need from us. No pressure quotes and genuinely impartial advice is what we'll always offer, we're happy as long as you are happy. If we can strike some deals in the meantime, great. If we can't we just hope you learned something to make an informed decision down the line.


Contact info

4.2

Great

TrustScore 4 out of 5

525 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 48% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.2

All reviews

(525)

147 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend

I've dealt with BlackBear a few times recently. Very helpful and friendly. Advised what weights would suit me and delivery was fast. I would highly recommend BlackBear.

30 June 2025
Unprompted review
Rated 1 out of 5 stars

Never again.

My stand arrived and seems to be poor quality. Ive not received my 9kg weights or 5kg weights and I’ve just realised they’ve sent me 7kg and 8kg marked dumbbells but when I weighed them they’re both 7kg. 🤦‍♀️ I’ve email them twice trying to resolve the issue and still haven’t receive a response. Will not be using again and will escalating this further.

14 June 2025
Blackbearfitness logo

Reply from Blackbearfitness

Hi Tess,

I’m sorry for the issues you have faced.

I however can only see one message to us which was placed on Friday night at 19:48 (out of business hours) and then this review landing with us at 10am roughly Monday morning. The team simply couldn't fix your issue in time.

Your review mentions a poor quality rack, I can see you have purchased a near £300 commercial dumbbell rack, can you please send us an email highlighting where the quality falls down please? I ask as we've sold a tonne of these stands and they're incredibly popular so I'd like to see what you can see. Because they're a premium option that would hold up against any competitors stand.

As for the dumbbells, I can see that the tracking shows them delivered. Can you please send us a photo of the hex dumbbells you received also please? We've only just found out about this issue in this 1* review, your email Friday night just states awaiting on different weight sets, which should have turned up today, the next working day. If they're wrong, do please email my team so they can immediately rectify for you.

We'll get anything that's wrong sorted immediately, I assure you of that. But please send the email to our team at Sales@blackbearfitness.co.uk so they can then assist you.

Many Thanks
BlackBear Fitness Ltd

Rated 5 out of 5 stars

Fast, efficient and excellent value from BlackBear

I contacted Anthony on Marketplace and he was able to expertly guide me to select the correct package for my home gym set up. Anthony communicated effectively and provided a competitive price for excellent equipment. Thrilled with the service from Blackbear Fitness. I will be back for more soon! 💪💪💪

19 June 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service and good quality…

Fantastic service and good quality equipment. I have been using Blackbear Fitness for the past 3 years to kit out my fitness facility. Could not recommend them enough and Anthony and the team will go above and beyond for their customers. Look forward to many more purchases in the near future.

3 June 2025
Unprompted review
Rated 5 out of 5 stars

Gym time

The customer service was easy to talk to, very helpful, delivery was quick also, payment was smooth, very pleased the item. Would recommend Blackbear ltd

29 May 2025
Rated 5 out of 5 stars

Great service and support!

I used Blackbear Fitness to order some equipment for my home gym. They were very helpful and responsive, and very competitively priced, and the delivery came within days. Would definitely recommend!

29 May 2025
Unprompted review
Rated 5 out of 5 stars

Awesome Gear!

Stumbled upon Anthony and Blackbear fitness on Facebook, the son and I were looking for a decent barbell and bumper plates! We sure found some!! This equipment is fab quality and a really competitive price! Now going to buy all my gym gear from their website! Thanks

25 May 2025
Unprompted review
Rated 5 out of 5 stars

Nice and simple transactions

Nice and simple transactions. I've bought 3 kettlesbells from this company and I cannot fault their service. Timely replies off Facebook, no messing me about concerning pick up times. They have a repeat customer out of me that's for sure.

20 May 2025
Unprompted review

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