Extremely frustrating experience. My delivery is now over a week late, and despite daily contact, I keep receiving the same false promises that it will arrive “tomorrow.” This level of service is u... See more
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Great products!!! I ordered a sample to test the product and I will definitely be ordering the big package because it made my hair look absolutely amazing shiny straighter than usual (exactly what I w... See more
Company replied
It was a great shopping experience, I was a bit sceptical at the beginning because I had never heard of the shop, but my products arrived after a week and a half of the purchase date and all very well... See more
Company replied
This is the second time I’m ordering my nanoplasty treatments from this website. They’re professional and responsive when I have questions. Thanks for existing!
Company replied
Company details
Written by the company
Hair straighteners, make-up and treatment kits from the best Brazilian brands, the lowest prices and fast delivery.
Contact info
Via Dogana Vechia, 2, 6900, Lugano, Switzerland
- 866-245-2707
- info@bkeratin.ch
- bkeratin.ch
3.6
Average
105 reviews
Replied to 66% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Extremely frustrating experience
Extremely frustrating experience. My delivery is now over a week late, and despite daily contact, I keep receiving the same false promises that it will arrive “tomorrow.”
This level of service is unacceptable. No clear updates, no accountability. I do not recommend.
2 April 2026
This is the second time I’m ordering my…
This is the second time I’m ordering my nanoplasty treatments from this website. They’re professional and responsive when I have questions. Thanks for existing!
3 October 2025
Reply from Bkeratin Professional CH
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Pamela A.
Reply from Bkeratin Professional CH
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Pamela A.
All good!!!
10 July 2025
Reply from Bkeratin Professional CH
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Pamela A.
Reply from Bkeratin Professional CH
Thank you for choosing us ❤✔
I'm always happy to answer any questions you may have!
Best regards
Pamela A.
Brae the best
Fast delivery and a very good service 10/10
My hair is amazing after those treatment
5 August 2024
Reply from Bkeratin Professional CH
Thank you for letting us know what happened. We are committed to offering you the best possible service, so we will be in touch to better understand what happened and find the best solution.
Best regards
Pamela A.
Reply from Bkeratin Professional CH
Thank you for choosing us ❤✔
I'm always happy to answer any questions you may have!
Best regards
Pamela A.
The expedition is horrible i dont have…
The expedition is horrible i dont have received my purchase
4 April 2024
Reply from Bkeratin Professional CH
Bonjour Coline, comment vas-tu ?
Je suis désolée que vous ayez eu cette expérience avec nous.
J'ai pris contact avec mon transporteur et je me suis rendu compte que plusieurs tentatives de livraison de votre produit ont été faites, mais qu'elles n'ont pas abouti.
J'ai envoyé des informations sur votre whatsapp !
J'espère que nous pourrons résoudre votre cas de la meilleure façon possible !
Je vous prie d'agréer, Madame, Monsieur, l'expression de mes salutations distinguées.
L'équipe BK
The shipment was really quickly
The shipment was really quickly. The products is so good, my hair is laced 😍😍 I apply myself and I had the hair so curly, hard and it get so beautiful after the nanoplastia. My hair is also so thin and it didn't broke.
24 January 2024
Reply from Bkeratin Professional CH
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Bkeratin Team
Reply from Bkeratin Professional CH
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
I've bem waiting for thé product since…
I've bem waiting for thé product since 04/16/2023 still nothing
15 April 2023
Reply from Bkeratin Professional CH
Hi Dina, how are you?
I'm sorry for the delay and I understand your frustration!
We had a problem with our supplier, which caused a delay in the delivery of the products and consequently in sending it to you.
I checked with my team and your product is already on its way and should be delivered next week.
Again, I am sorry for this and hope that in the next purchase, we can improve your experience.
Don't hesitate to send me any other questions.
Best regards
Larissa B.
very satisfied
8 March 2023
Reply from Bkeratin Professional CH
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
Great products!!highly recommend 👍
Great products!!! I ordered a sample to test the product and I will definitely be ordering the big package because it made my hair look absolutely amazing shiny straighter than usual (exactly what I wanted) and nourished . Thank you very much bkeratin😉
13 March 2023
Reply from Bkeratin Professional CH
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
Thank you for giving me the chance to…
Thank you for giving me the chance to buy amazing products i can't find in my country. You are the best!
20 January 2023
Reply from Bkeratin Professional CH
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
Very good!👍
13 October 2022
Reply from Bkeratin Professional CH
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
extra cost way too high
I had to pay 9 euros for delivery, and 9 euros for customs... for a hair cream...
Almost 20 euros on top of the price.
NOt happy at all.
23 September 2022
Reply from Bkeratin Professional CH
Hello, how are you?
We apologize, but this is unfortunately out of our control because Customs is an organization that is above any store, they can request documents or the payment of a fee to release the order!
We inform about this in our shipping & returns policy, here's the link -> https://bkeratin.ch/shipping-returns/
If you have any questions, please feel free to contact me.
Best regards,
Rafaela G.
The product is really good
The product is really good, but it comes from Brazil (outside EU), so you may need to pay duty fee (as happened to me).
16 September 2022
Reply from Bkeratin Professional CH
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
Top of the top
Top of the top .
Only one brazilian shop .
Shipping fast and incredible product .
Thanks a lot
12 August 2022
Reply from Bkeratin Professional CH
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
Thank you very much.
28 July 2022
Reply from Bkeratin Professional CH
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
Worst delivery
The delivery was delayed and we have to pay customs fee. They didn’t answered at my last mail askibg for some discount !
23 July 2022
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