UI on mobile devices feels clunky, slow, irresponsive. the light colors also don't appeal for me and i dont have other choice unless i switch to ultra mode... the chart on the futures tab is bugged... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Scam exchange, will liquidate your positions for no reason when liquidity sucks to fill their own positions. then tell you to piss off when its time to withdraw or you call them out. same reason why a... See more
Company replied
So far so good . I'm actually really surprised .... I've been tried more than five different platforms before and this one is away away above! Customer service really good deposit transfer any wh... See more
Company replied
Bitunix…. I am sure you can look up my account. When i signed up for the exchange, i did so considering a YouTube channel that recommended your exchange and another. The whole No KYC flexibility . On... See more
Company details
Written by the company
Bitunix exchange is a global crypto trading platform for spot and perpetual futures trading across major digital assets. Built for both beginners and active traders, it offers an intuitive interface, advanced charting, and multiple order types for efficient execution. For eligible futures pairs, Bitunix supports leverage up to 200x, giving traders flexibility in position sizing and risk management. Bitunix is focused on delivering a secure, transparent, and reliable cryptocurrency exchange experience.
Contact info
Euro House, Richmond Hill Road, Kingstown, St Vincent and the Grandines, 2897, Kingstown, St. Vincent & Grenadines
- marketing@bitunix.com
- bitunix.com
You should know
3.1
Average
551 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Userfriendly and very comfortable
Userfriendly and very comfortable. Never Problems with unfilled Orders
27 July 2026
Reply from Bitunix: Buy Bitcoin & Crypto
Thank you for sharing this! Really glad the platform's been user-friendly and comfortable for you, and that order fills have been consistent. Smooth, reliable execution is something we take seriously.
If you ever need assistance, our team is here at reviews@bitunix.com.
Easy to get money out of
27 July 2026
Reply from Bitunix: Buy Bitcoin & Crypto
Thanks for the positive feedback, Gumppy! We’re thrilled that your experience with withdrawals has been smooth and efficient. If you ever need help or have feature requests down the line, feel free to send us an email at reviews@bitunix.com.
Bitunix is so easy to use and the fees…
Bitunix is so easy to use and the fees are low. It is really safe and i recommend it to everyone who wants to trade like a pro.
26 July 2026
Reply from Bitunix: Buy Bitcoin & Crypto
Hi OneHappyTitan, thank you for your review and for choosing Bitunix. We appreciate your support. If you ever need help or want to share suggestions, please contact our Customer Support team. You can also email reviews@bitunix.com.
Reply from Bitunix: Buy Bitcoin & Crypto
Hi Tos, thank you for taking the time to leave a review. We are glad you had a good experience. If you need assistance in the future or have ideas to share, please contact our Customer Support team. You can also email reviews@bitunix.com.
UID:- 927344197
UID: 927344197
I am extremely disappointed with my experience using Bitunix.
On 17 June, my account was suddenly restricted after I deposited 2,351.22 USDT from my own verified Bitget wallet. When I tried to withdraw my funds, my withdrawal was suspended and my account was placed under review.
Since then, I have fully cooperated with every request from the compliance team. I have completed KYC, submitted my bank statements, proof of funds, and all other documents they requested. Despite providing everything promptly, I continue to receive only requests to wait longer.
Initially, I was told to wait for the review to be completed. Now I have been informed to wait until 28 July, with no clear explanation or final resolution. This has left my funds inaccessible for an extended period.
I understand that exchanges must carry out compliance checks, but keeping a customer's funds locked for weeks while repeatedly extending the review period without a definitive outcome is frustrating and unacceptable.
Bitunix UID: 927344197
I sincerely hope the Bitunix team will review my case as soon as possible, complete the compliance process, and restore access to my account so I can withdraw my own funds. I will update this review good once my case is resolved.
17 June 2026
Unprompted review
Reply from Bitunix: Buy Bitcoin & Crypto
Hi Dhairaaa we are very sorry for the inconvenience and understand your concern.
We have shared your experience with the relevant team, who will contact you via email.
If you need assistance with anything else or would like to share suggestions, please contact our Customer Support team or email reviews@bitunix.com.
Thank you for your patience and understanding.
Reply from Bitunix: Buy Bitcoin & Crypto
Hi Hesam, we’re sorry to hear about your experience and understand your concern.
To help us review this properly, please email reviews@bitunix.com with your UID. Our team will check your case and update you as soon as possible.
Thank you for your patience and understanding.
The app works very poorly on an iPad…
The app works very poorly on an iPad because of pop-ups that do not appear on the screen, for example when switching between assets and stables in orders. It is very frustrating.
24 July 2026
Reply from Bitunix: Buy Bitcoin & Crypto
Hello Adw, thank you for reporting this issue. We have shared it with the relevant team. We take this seriously.
If you need help with anything else or have any ideas, please contact our Customer Support team or email us at reviews@bitunix.com.
Reply from Bitunix: Buy Bitcoin & Crypto
Hi Sprasatha, thank you for taking the time to leave your feedback. We're pleased to know that you've had a positive experience with Bitunix. Your support means a great deal to us. If you ever need assistance or have ideas to help us improve, our Customer Support team is always here to help. You can also reach us at reviews@bitunixpro.io. Thank you for being a valued member of the Bitunix community!
Horrible experience
I have never in my life wrote a review but this deserves one to warn everyone. Bitunix had a very nice deposit bonus campaign so i deposited 2000$ after which they denied my bonus. To receive the bonus i had to download the app, connect the authenticator and scan my hand, of course i refused this so i wanted to withdraw (without ever trading on this exchange) and it FAILED,support told me i have to KYC with video and give them proof of my address like bank statements or utility bill after which they will do internal review (so this KYC does not garantie your money back)
They basically force you into advanced KYC and they are farming data on users (data is new gold rush). Avoid this exchange.
EDIT > as they requested i sent them email on 27.07 and on 02.08 today is 04.08 and still no response
24 July 2026
Unprompted review
Reply from Bitunix: Buy Bitcoin & Crypto
Hi Xavier, we’re sorry to hear about your experience and understand your concern.
To help us review this properly, please email reviews@bitunix.com with your UID. Our team will check your case and update you as soon as possible.
Thank you for your patience and understanding.
Gooddddddd
23 July 2026
Reply from Bitunix: Buy Bitcoin & Crypto
Hi Kha, thank you for the review and for using Bitunix. We appreciate your support.
If you ever need help or want to share suggestions, please contact our Customer Support team or email reviews@bitunix.com.
This exchange is easy to use and its…
This exchange is easy to use and its features are great
23 July 2026
Reply from Bitunix: Buy Bitcoin & Crypto
Hi Juan, thank you for your wonderful review! We're thrilled to know you had a great experience with Bitunix. Your feedback inspires us to continue providing the best service possible. If you have any questions, need assistance, or would like to share more ideas, please don't hesitate to contact our Customer Support team or email us at reviews@bitunix.com. We truly appreciate your support and look forward to serving you again!
Reply from Bitunix: Buy Bitcoin & Crypto
Hi Zo Bear, thank you for taking the time to leave a review. We are glad you had a good experience.
If you need assistance in the future or have ideas to share, please contact our Customer Support team. You can also email reviews@bitunix.com.
Reply from Bitunix: Buy Bitcoin & Crypto
Thank you for sharing your feedback with us!
We have relayed your request regarding the sub-accounts API directly to our product team so they are aware of the demand.
If you have any further suggestions or questions, feel free to reach out to us anytime at reviews@bitunix.com.
Very poor application
22 July 2026
Reply from Bitunix: Buy Bitcoin & Crypto
Hi there,
Could you email us at reviews@bitunix.com with more details about what you ran into? Our team will look into it and get back to you directly.
Reply from Bitunix: Buy Bitcoin & Crypto
Hi Doritrades, thank you for your review and for choosing Bitunix. We appreciate your support. If you ever need help or want to share suggestions, please contact our Customer Support team. You can also email reviews@bitunix.com.
Reply from Bitunix: Buy Bitcoin & Crypto
Hi Kelvinator, thank you for your review and for choosing Bitunix. We appreciate your support. If you ever need help or want to share suggestions, please contact our Customer Support team. You can also email reviews@bitunix.com.
I’m disappointed because your platform…
I’m disappointed because your platform does not support me buying crypto because of the region in which I reside.
Very disappointing.
21 July 2026
Reply from Bitunix: Buy Bitcoin & Crypto
Hi King, we totally understand the frustration. Regional restrictions come from regulatory requirements we're required to follow, so unfortunately we're not able to bypass them individually.
That said, we'd still like to look into your case further.. please reach out to reviews@bitunix.com
Reply from Bitunix: Buy Bitcoin & Crypto
Hi Jarg, thank you for your review and for choosing Bitunix. We appreciate your support. If you ever need help or want to share suggestions, please contact our Customer Support team. You can also email reviews@bitunix.com.
This platform is very user friendly
This platform is very user friendly, has low trading fees, allows token conversion and also offers many new coins with up to 50x leverage. I can’t say enough good thing about my experience with this platform. Highly recommend
19 July 2026
Reply from Bitunix: Buy Bitcoin & Crypto
Hi Stephen, thank you for your review and for choosing Bitunix. We appreciate your support. If you ever need help or want to share suggestions, please contact our Customer Support team. You can also email reviews@bitunix.com.
The app is user friendly and easy to…
The app is user friendly and easy to navigate. The customer agent is friendly and helpful too
19 July 2026
Reply from Bitunix: Buy Bitcoin & Crypto
Hi Davinci, thanks for taking the time to leave feedback. We are glad things are going well for you.
If you need assistance later or have ideas to share, please contact our Customer Support team or email reviews@bitunix.com.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.