Swiftly delivered, safely packaged and with free postage as well. I usually pick one up from Jarrolds in Norwich but since they have given up their book department I was well pleased to buy one direc... See more
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I contacted the company to say that I had not received my order, they immediately got back to me and said that they had checked with the post office who said that they had misplaced the item, Bitternb... See more
Excellent communication, the book i purchased arrived on time. I ordered 2 books by mistake, I contacted Bittern Books and they arranged for the book to be picked up (luckily their business is nearb... See more
The very excellent local Norfolk bookstore. Excellent choice of books, fast shipment. I especially want to highlight how high-quality packaging is - books were wrapped in an additional internal pap... See more
Company details
Written by the company
Distributor and wholesaler of local interest books and maps for the East of England
Contact info
Unit 35D Scottow Enterprise Park, Badersfield, NR10 5FB, Norwich, United Kingdom
- 01603739635
- office@bitternbooks.co.uk
- bitternbooks.co.uk
4.9
Excellent
809 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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The website was easy to use and…
The website was easy to use and delivery was both quick and well packed.
10 April 2025
Well done Bittern Books.
Well done Bittern Books.
I ordered The Boleyns of Blickling after reading about it in the EDP, l ordered it straight away, it was easy to order & l received it quite quickly, well wrapped & beautifully printed. Thank you.
2 April 2025
Excellent service
Excellent service.
Arrived quickly.
Nicely packaged.
Local business.
What more could you ask?
2 April 2025
Quick and easy process from start to…
Quick and easy process from start to finish, books beautifully wrapped, communication and updates on delivery excellent.
1 April 2025
Happy experience
Delighted with my purchase. Beautifully packed books and quickly delivered. Price was good too. I would definitely buy from here again.
24 March 2025
A lovely independent company who were…
A lovely independent company who were very efficient at processing and delivering my order very quickly. The book I purchased on the history of the Blakeney area ports is fascinating. Very thoroughly researched and beautifully presented. Thankyou.
24 March 2025
delivered in good time
delivered in good time, unfortunately there us a torn page in the A section, so I am returning them.
24 March 2025
Reply from Bitternbooks
Sorry to hear that, no need to return it. Please get in touch by email or via our website and we'll arrange a replacement.
Delivery was very quick
Delivery was very quick, and we were very pleased with the book, it was something hard to find elsewhere.
28 March 2025
I like the periodic emails advising of…
I like the periodic emails advising of latest publications/upcoming releases. When I purchase books online, delivery is always very swift. Keep up the good work.
14 March 2025
Great collection of walking books of…
Great collection of walking books of East Anglia at excellent prices & very promptly delivered.
Packaging absolutely first class well worth a visit for anyone with interest in enjoying the countryside
14 March 2025
I've very little to say as the…
I've very little to say as the transaction was fast, efficient and so I didn't have to deal with anyone directly. I got what I wanted.
9 March 2025
Books arrived neatly packaged just a…
Books arrived neatly packaged just a day or so after ordering. What more could you want?
7 March 2025
Arrived in good time thanks
17 February 2025
Excellent service as always
Excellent service as always, good communications when the order was delayed.
20 February 2025
You were excellent apart from one minor…
You were excellent apart from one minor detail: I received too many emails from you regarding which stage your processing of my order was at.
20 February 2025
Reply from Bitternbooks
Hi John, thanks for your feedback. You're absolutely right regarding the number of emails. There's a balance between keeping you informed and flooding your inbox. I have just run a test order and there were 7 emails sent: 3 directly from our website, 1 from our payment handler, and 3 from Royal Mail about delivery. There's certainly one from our website I can cut, and I will look into reducing the RM mails, but that's harder to do.
Best wishes, Steve.
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