No customer service. I ordered straps for my Fitbit 5 as seen on website. Received something totally different. I emailed them to let them know that I posted them back for a refund. I never rece... See more
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See what reviewers are saying
Having had to purchase two replacement original straps from fitbit and the third started to split, I decided to try something different. The Black Stainless Steel bracelet strap appears to be perfect,... See more
Trustpilot reviews convinced me to go for Bitstraps - not the cheapest for a Charge2 Fitbit strap, but UK based and responsive to complaints. Ordered Monday, arrived early Friday. Fit and hold p... See more
Absolutely delighted. Great strap. Much better than the standard ones. My original kept coming loose on one of the connections. Wasn’t sure whether it was the watch or the strap but this strap fixed t... See more
Company details
Written by the company
Retailer of high quality Fitbit straps including a variety of styles and colours. From our premium Milanese loop straps to our more subtle but comfortable rubber straps. Browse our full range and find your perfect strap!
Contact info
40 Western Avenue, L36 4LZ, Liverpool, United Kingdom
- support@bitstraps.co.uk
- bitstraps.co.uk
3.9
Great
408 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great products, good quality, fast delivery
Was buying a new strap for my mothers Fitbit charge 4, was ideal as she thought she’d have to buy a new Fitbit as they are discontinued on the official site. The quality and colours are spot on. So good in fact I ordered another strap for her straight after so she has some choice!
Thanks guys
2 May 2023
Really nice leather strap for my…
Really nice leather strap for my Fitbit.. fair price & speedy delivery.. would buy from Bitstraps again
20 April 2023
I ordered two new straps for my Fitbit…
I ordered two new straps for my Fitbit Charge 4 on the 14th April and was advised it was dispatched, Royal Mail 1st Class, on the 15th April.
As of the 20th April I've not received my order. Nor can I contact anyone, despite calling many many times and sending an email.
So far, I would not recommend Bitstraps.
20 April 2023
Unprompted review
Reply from Bitstraps
Hi Chris,
Sorry to hear the straps did not arrive. We've refunded your order this morning following up on your email.
Kind Regards,
Tom
Nice website that’s easy to use
Nice website that’s easy to use. Some good offers. The leather strap I bought seems to be real, it’s hard to tell! Good metal fitting that stay attached.
Much better than the cheap sites.
31 March 2023
Great price, great Fitbit straps
Ordered a couple of extra straps for my Fibit. They were competitively priced and arrived quickly. They look great on my Fitbit and are very easy to fit.
26 March 2023
I ordered a beautiful gold jewellery…
I ordered a beautiful gold jewellery strap for my Fitbit and it didn't fit at all. Really upset about it, sent my parcel back Friday 7th of April for a refund and are yet to hear anything.
2 April 2023
Reply from Bitstraps
Hi Natalie,
Sorry to hear the strap didn't fit. We did send the correct strap out and tested it when we received it back. The strap was fit for purpose so you may have a different Fitbit model to the strap you ordered.
We have received your return as of yesterday and processed your refund. It was send via 2nd class which meant it took a few days to get to us.
Kind Regards,
Tom
Good quality strap and perfect fit
Good quality strap and perfect fit. I would have to buy a new Fitbit otherwise..
28 March 2023
Great strap!
18 March 2023
Black Stainless Fitbit Strap
Having had to purchase two replacement original straps from fitbit and the third started to split, I decided to try something different. The Black Stainless Steel bracelet strap appears to be perfect, easy to fit, adjustable and supplied with new pins. Time will tell but so far so good. Delivery was very good and item was well packed. Thanks
25 February 2023
Had a problem and had to return item
Had a problem and had to return item. Had the refund very quickly
24 February 2023
Fast hassle free service
24 February 2023
Won’t be without
Been wearing a Bitstrap for over 10 years. The strap wears and I buy a replacement. The magnetic therapy from the Bitsteap is unbelievable.
23 February 2023
Son is pleased with both straps…
Son is pleased with both straps purchased. Would recommend!
22 February 2023
The strap needs to be more pliable
The strap needs to be more pliable, it's quite stiff & it's difficult to secure the buckle
20 February 2023
Reply from Bitstraps
Hi Kathryn,
Sorry to hear you're not fully satisfied with your order. We'd be happy to send a replacement if you reach out to us!
Thanks,
Tom
Strap colour goes very quickly
After one day of wearing my strap, the colour has started to come off the strap so it looks very worn. Not impressed for a brand new strap. I wouldn’t purchase from here again.
21 February 2023
Unprompted review
Reply from Bitstraps
Hi Eleanor,
Sorry to hear you were not happy with your strap. We processed your refund as requested.
Kind Regards,
Tom
Great Service
Very pleased with my purchase.
Reasonably priced with added
Discount.
Very fast delivery.
28 January 2023
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