BitStarz Casino Reviews 

I have always like this casino. They have a huge variety of games and whenever I needed assistance or had a question it’s awesome to know that I can reach out anytime, plus their customer service is friendly and fair.

But about 3 weeks ago when I signed in and started to play a game, somehow the game glitched and took all my money. I contacted customer service right away, and after looking into the situation for quite a while, the casino did acknowledge that it was a technical issue on their end and that the game did indeed mistakenly take my money.

Great. So I’ll be reimbursed and everything will be fine…except that still hasn’t happened. The customer service rep told me that they needed to wait to hear from that particular game provider before they could issue me a refund.

That was on Sept 5th. Today is Sept 21st. I have contacted the casino multiple times asking for an update, and all they can tell me is that they still have not heard from the game provider and that they can not move forward until that happens.

At this point I do realize that I’ll never see that lost money refunded to me. Fortunately it was only about $30. I still like the casino and play on it regularly, but I definitely hope something like this doesn’t happen again, especially if I have a significant amount of money in my account. Because this casino has shown that even when they accept fault and acknowledge you are owed money because of an error on their part, they still won’t make things right

Simply the best.

One of my favorite sites ever, I refer anyone that ask for a recommendation or just in conversation because of the huge game variety, also because of the almost instant payout.

The easiest sign up ever

I received 50 free spins and managed to turn them into around €1,800 in winnings after spending over two hours playing.

Afterwards, my balance was confiscated because their system supposedly detected that another account had previously used the same IP, device, or household. I am the only person in my household using the site, and I even offered to complete KYC to prove I’m a unique user.

I was told KYC wouldn't make any difference, that they couldn't tell me what specifically triggered the restriction, and that the decision was final.

So apparently you can play, win around €1,800 from a promotion, and then have the entire balance taken away without being given a meaningful opportunity to prove that the account association is incorrect.

Very disappointing experience. I would be extremely cautious about putting time or money into this site.

Deposited $70 now it’s locked in bonus bets, $2400 play through to get it back smfh, scam

Scam site won’t pay after wagering past requirements for free spins bonues claiming you second hand used device had multiple accounts claim same bonues but can show proof of that an just tells you your shit out of luck there not paying you an using excuses to not pay out sounds about right for a scam site

Fun games and easy deposit

Could use more actual free play, if it's gonna be called free p lay t here shouldn't be stipulations

Everything is perfect fast pay fun games nothing to complain about

Sent in my.verification my withdrawal still hasnt been sent

The absolute worse casino on the internet. A friendly advice, DO NOT PLAY HERE. Scum bags they are especially Olle and his condescending remarks. There much better casinos to play at. These guys are greedy af

I’ve never reviewed Bitstarz yet I think I mention it to people a few times a week. I think it’s easier to remember to talk about the bad experiences, but don’t feel the urge or urgency to write about the good (or the great).

Bitstarz …. Hands down, best online casino for the following reasons:

- number of games
- easy to navigate website
- fairness (you can actually win on this site)
- easy depositing, even easier withdrawals (don’t be afraid of dipping your toes with crytpo deposits if you’ve never used it.)
- sense of security
- friendly and available support.

You’d be a fool to not try this site out if you play online, especially if you’re not happy with the sites you’re playing on. I’d give them 10 out 5 if it were possible.

The excitement when reeling the reels and spinning the slots.

BitStarz (Gareton B.V.) is failing its regulatory duties under its direct Curaçao Gaming Authority license (OGL/2024/165/0185). When raising this issue, their customer support agents simply copy-pasted a script stating it is "the customer's responsibility to abide by regulations" and abruptly closed the chat.However, a contract is a two-way street. BitStarz completely bypassed its mandatory due diligence by allowing me to open an account, deposit Bitcoin, and gamble from a strictly restricted jurisdiction with absolutely zero KYC or identity verification checks. Their system actively ignores territory restrictions to accept crypto deposits, only to hide behind their terms of service when challenged.While the funds were lost during gameplay, the bet itself was illegal under their own terms and enabled entirely by BitStarz's systemic failure to implement proper geo-blocking and mandatory KYC. I demand that management contacts me to arrange a refund of my initial Bitcoin deposits due to this severe regulatory breach. If ignored, a formal compliance report will be filed directly with the Curaçao Gaming Authority regarding their unverified crypto deposit pipeline.

If you are honest and comply with ur contract as well then u would not take and u would cancel the game play !! And as well you would have performed kyc verification if u are not money laundering but I have submitter complaint with Caracoa financial intelligence and so you would. Be investigated!! Contact it’s both ways it’s not just for the player !! And as well u didn’t bother to perform kyc after such large amount of money !! And if I would of won what makes it even more of u of a bigger fraud that u restrict the country but yet accept the game play and the funds and if someone had won I ask well keep that !! After u kyc ! After the fact the widrswl so u keep the win and if thats not money laundering than I don’t know what is !

It’s fun! Don’t have anything negative to say