Not only is the Bitsgap software the best value in the industry, their support staff is 2nd to none. All of their agents are extremely knowledgeable, but none more so than Marx. It's as if he's one... See more
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Best platform in terms of simplicity. I’ve used bitsgap since march 2021. It’s simple, no complicated forms of trading with indicators. Yes trading with more complex strategies could be better in ter... See more
Company replied
Absolute perfect! Bots are excellent and highly profitable. Particularly Combo bot for trading futures. And on top of that, it's easy to connect to Binance and other exchange API's. The User Interface... See more
Company replied
I really like the app. Nice and user-friendly interface, easy-to-navigate platform. Finally found the app to make around 10% passively, it pays me off subscription costs (especially when bought on BF... See more
Company replied
Company details
About Bitsgap.com
Written by the company
Bitsgap is a new way to easily manage your portfolio and trade on all crypto exchanges via one platform and one interface.
Bitsgap trading robots are tailored to monetize any market fluctuation for traders with any experience.
User can launch a combination of the Grid and DCA trading strategy bots to capture a profit on every phase the market is going through. During a sideway period the Grid trading bot will generate max profit while the DCA bot will actively join the game if the market leaves the flat range and starts a new trend.
Grid Bot reverse mode aka “Buy the Dip” accumulates BTC during downtrends. When the market makes a new rapid upward leap the bot reverse mode will close all sell positions and lock profits in BTC acquired at the best price. From this moment user can just relax, HODL and enjoy observing how the market conquers new heights. Alternatively, user can switch on DCA bot to actively make more and more base currency.
A smart combination of DCA and Grid strategies implemented in a special designed cryptocurrency Futures trading bot. The futures bot can operate in both long and short mode respectively.
Contact info
Rotermanni tn 18, 10111, Tallinn, Estonia
- support@bitsgap.com
- bitsgap.com
You should know
3.8
Great
646 reviews
Replied to 75% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Support team is fantastic and the…
Support team is fantastic and the product is user friendly
17 December 2024
Unprompted review
Reply from Bitsgap.com
Thank you for sharing the positive feedback regarding the support team and the product’s user-friendly nature! It’s great to know these aspects meet expectations and contribute to a smooth experience.
If any questions arise, feel free to reach us out via support channels!
Best platform in terms of simplicity
Best platform in terms of simplicity. I’ve used bitsgap since march 2021. It’s simple, no complicated forms of trading with indicators. Yes trading with more complex strategies could be better in terms of incomes but it’s also time consuming. Here just set your bot, if for long term, check it once a week and that’s it. Pure simple grid bot.
Support is very reactive, a but too joyful (emojis everywhere) but efficient.
6 November 2024
Unprompted review
Reply from Bitsgap.com
Hello! Thank you for the fantastic review and for being with us since March 2021! 🎉 We're pleased to hear that you're finding the platform easy to use and effective, especially for long-term, hands-off strategies using our grid bots.
You're absolutely right—while some advanced strategies can yield more, they can also require a hefty time investment. Bitsgap’s goal has always been to create a straightforward trading experience where you can launch a bot and let it work for you with minimal upkeep. Whether you’re in it for quick gains or a long-term strategy, we’re here to keep trading efficient and simple.
And yes, our Support team does love a good emoji 😄—they’re passionate about bringing a bit of joy into trading and making sure you get the help you need!
Thanks again for the feedback, and here’s to many more successful trades!
Regards, Bitsgap
Dishonest backtesting
The grid bot BACKTEST gives a DISHONEST impression: the grid seems to follow the price automatically, suggesting that profits are OPTIMIZED without adjustments.
But in REALITY, when the price falls below the grid, an ALERT asks you to add funds and RESET.
This is not reflected in backtesting, which indicates a Perfect bot IMPRESSION, with optimal profits.
But no, IT'S NOT TRUE...
What's more, the REFUND is refused if you have used the REAL mode.
For a more CLEAR and TRANSPARENT service, other platforms like 3commas or other competitors offer better alternatives with more PERFORMING bots.
29 August 2024
Unprompted review
Reply from Bitsgap.com
Greetings, Vincent!
After carefully reviewing your refund request, we regret to inform you that we cannot process it. As per our terms of service and refund policy, a full refund is only available if none of our services (excluding Demo trading) have been used.
Our backtest feature indicates the potential profitability of the bot.
There are a few steps that you could follow in that case:
1) Set up a scenario in Demo mode with Trailing Down enabled (in a bearish trend, the number of grid orders will increase).
2) Double-check all the details with our support team before switching to real mode. We’re always here to help with any questions about our bots.
3) For detailed information on how our features work, please visit our knowledge base.
We invite you to continue using Bitsgap, a leading platform for automated crypto trading. If you need any assistance with bots or trading, just reach out our support team via site or email.
Regards, Bitsgap
Everything works as claimed
Everything works as claimed. Pricing was a bit high for 5 grid bots, but they've recently increased it to 10. Customer service is prompt and helpful. A documented API would be good.
23 August 2024
Unprompted review
Reply from Bitsgap.com
Greetings, Thoran!
Thank you for your feedback. We're glad to hear that everything is working as expected and that our recent updates have brought more value to your trading. We appreciate your suggestion about a documented API—your input helps us improve. If you have any more ideas or questions, our customer service team is here to assist you anytime. Happy trading!
Best regards,
The Bitsgap Team
Great opportunity to participate in the crypto market
Super support and very keen to clarify all questions.
Otherwise, Bitsgap offers an enormous opportunity to earn a lot of money profitably on the crypto market. If you are familiar with technical analysis, Bitsgap offers many opportunities to trade in both directions (long and short). In addition, the trading bots offer a good opportunity to utilise compound interest to generate high returns in the long term.
12 August 2024
Unprompted review
Reply from Bitsgap.com
Greetings, Anne!
Thank you for the kind words! We're glad to hear that you're enjoying the opportunities Bitsgap provides. Our goal is to empower traders like you with the tools and support needed to succeed in the crypto market. If you ever have more questions or need further assistance, we're here to help.
Happy trading!
Reply from Bitsgap.com
Greetings! Thank you for your high score on our platform. We are always ready to answer any questions you may have.
Wishing you many successful trades with our bots!
Regards, Bitsgap
I find the support at Bitsgap is great
I find the support at Bitsgap is excellent. They reply quickly and are very helpful. I recommend this product as well.
28 July 2024
Unprompted review
Reply from Bitsgap.com
Greetings, Tamar! We're glad to hear our service meets your needs. Happy trading on our platform!
Best regards,
The Bitsgap Team
I’ve been a user of their system for about 4 months now. They are always upgrading their services and offer value to their customers. Myself when my exchange had an issue, not bitsgap, they helped me
I’ve been a user of their system
14 July 2024
Unprompted review
Reply from Bitsgap.com
Greetings, Brian!
Thank you for your feedback. We're glad to hear you've had a positive experience with Bitsgap. We're dedicated to continuously upgrading our services and providing value to our customers. We're always here to help, even when issues arise outside of our platform.
Regards, Bitsgap
Bitsgap user for a few years now
Have been using their Trading bot for a few years now and has worked well for me! Whenever I have a question, I've easily been able to get help and answers by opening a chat with them. No complaint.
10 July 2024
Unprompted review
Reply from Bitsgap.com
Hello, Kevin! Thank you for your feedback. We take great pride in knowing that users like you have been using our product for years. Keep up the excellent work in developing the best platform of automated bots for our clients. If you need further assistance, please don't hesitate to reach out to us via chat. Your feedback and ideas are incredibly valuable to us!
Regards, Bitsgap
Great bots
Great bots, great support crew, but please add trailing up/down for basic plan :)
13 June 2024
Unprompted review
Reply from Bitsgap.com
Greetings, Envy!
Thanks for the shoutout about our team and bots. We’re always aiming to up your trading and deliver top-notch service. We get that trailing up/down is a handy feature. Right now, it’s part of our advanced plans.
Your feedback is gold to us. Keep those ideas coming, and let’s make Bitsgap even better together!
With best regards, Bitsgap
This is a joke
This is a joke. 50€ for 5grid bots?? Far too overpriced. All the shave is support and servers. How can someone be so greedy
24 May 2024
Unprompted review
My Honest Bitsgap Review
Bitsgap is a great website for earning money with cryptocurrency. It's quite simple to use, and the customer service is excellent. I'm very happy with my experience and would recommend this site to others.
21 May 2024
Unprompted review
Reply from Bitsgap.com
Greetings, Sharon! Thank you for your kind words! We're over the moon to hear that you find Bitsgap easy to use and that our customer service has been top-notch. We're here to make your crypto journey smooth and profitable. Happy trading, and may your gains be plentiful.
Best Regards, Bitsgap
Their customer service is excellent
Their customer service is excellent, particularly on live chat. They are quickly on the case and helpful in their explanations. I like the platform generally. It is an excellent interface to my exchanges.
14 May 2024
Unprompted review
Reply from Bitsgap.com
Greetings, Stephen! Thank you for the kind words and high rating for our customer support team. Delivering top-notch service and helping you navigate our platform is our top priority. We're always here to assist you with any questions you may have. Happy trading!
Best Regards,
The Bitsgap Team
Is grid trading on Bitsgap a scami
i
I've been using Bitsgap since the middle of April. I used my wife's email address , Sasabella.maxwell .... because she is much younger than me. I thought that after everything was up an running smoothly, I'd hand everything over to her. But, one big problem, I have not closed a day in profit on any of the Grid bots. Each day is a losing day. I'm starting to believe grid trading is a scam.
2 May 2024
Unprompted review
Reply from Bitsgap.com
Greetings, Dwight! Thank you for sharing your experience with us.
It's essential to clarify that GRID bots aren't designed as a guaranteed profit-generating tool. While they can be effective in certain market conditions, and do require part-time monitoring and adjustment to align with market trends.
We're committed to enhancing your trading experience and maximizing your profitability with our bots. However, it's crucial to acknowledge the inherent risks associated with trading, including the possibility of losses during volatile market periods.
We appreciate your feedback and are here to assist you further if you have any questions or concerns, please contact with our support team.
Best regards,
The Bitsgap Team
Customer Support at your fingertips
The customer support experience was easy, to the point and, better than that, it was helpful. That's all you need, right?
A message button that gets a real human to respond and details of the conversation sent to your email with follow up to ensure you got what you wanted.
29 April 2024
Unprompted review
Reply from Bitsgap.com
Greetings, John! We're delighted to hear that you found our support easy and helpful. Ensuring efficient and effective assistance with our platform is our top priority. Happy trading with the Bitsgap platform!
Regards, Bitsgap
The experiences I've had with the…
The experiences I've had with the Bitsgap Customer Support Team is Excellent
Their Team kept me up to date with the process with minimal wait times and communicated clearly and effectively and helped with the issues we were working through to a beneficial outcome
29 April 2024
Unprompted review
Reply from Bitsgap.com
Greetings, Troy!
We're overjoyed to hear about your fantastic experience with the Bitsgap Customer Support Team! Keeping you in the loop with swift updates and clear communication is our bread and butter. It's awesome to know that we could assist you through any hurdles and steer things toward a positive outcome. Your satisfaction fuels our passion, and we're here to continue exceeding your expectations whenever you need us. Cheers to smoother sailing ahead!
Regards, Bitsgap
Their software lie with the numbers…
Their software is unable to give an accurate picture of the real gain/loss for each bot you set up. After doing some accounting of the money I withdrew from the exchanges, it became clear to me that their bots lie about the total Profit/Loss, especially with the take profit action. Their CEO used to work for casinos, so I can see why the UI is designed to deceive users.
17 April 2024
Unprompted review
Reply from Bitsgap.com
Greetings, C!
We are constantly refining our interface to ensure that trading on our platform is convenient for you. You can review your trades for each bot and examine each trade in detail through the bot actions window. We prioritize user experience and strive to make trading as seamless as possible for our users.
Regards,
Bitsgap
Terrible company and product
Customer service is terrible. I canceled online but the subscription went through anyway. Shouldnt be a big deal right, just get a refund... nope. Despite canceling before the processing date, and the fact that this service is paid in advance (ie I had not used the platform), they are unwilling to provide a refund.
Dont be deceived, this platform is incredibly buggy and is not going to help you do better than how the market is already trending.
Im willing to adjust my review if you do the right thing.
-------
Response to BG: I understand the policy. Im not sure why the cancellation didnt go through, but the fact still remains: I did try to cancel before the payment went through. Since the system didn't work properly, I should be given a refund.
It also boils down to this - the service is paid for in advance and I reached out the hour you charged my card (ie I had not used any of the service). I understand why you wouldnt want to provide a refund if someone went through the usage period and then asked for a refund, but that is not what happened here. Why would you want to try to force someone to pay for a product they aren't using?
8 April 2024
Unprompted review
Reply from Bitsgap.com
Greetings, MKL!
We have requested additional information regarding your case. Bitsgap does offer refunds for subscriptions, however, there are conditions under which this is not possible.
Here are the most common reasons for refund denial:
The user has requested a refund previously and it was granted; subsequent attempts will always be rejected. We allow our users only one refund per account lifetime.
The user has contacted us more than 14 days after the payment date (for monthly subscriptions).
Partial refunds are not possible after the calculation for the purchase of an annual package.
Regards,
Bitsgap
I'm relatively new to crypto trading
I'm relatively new to crypto trading, however Bitsgap platform is proving to be quite user friendly, while still being very efficient and extremely advanced all at the same time! & what I found has mostly helped in facilitating the learning experience for a novice like myself, is the extremely helpful customer service team! I was shocked as to how quick they are to respond to queries, in extreme detail to every part of my question, with explicit elaboration and an extremely friendly & delightful attitude! Great work team :)
6 April 2024
Unprompted review
Reply from Bitsgap.com
Greetings, Amin! We are truly grateful for the high score our support team has received. At Bitsgap, we pride ourselves on upholding exceptional standards . We wish you continued success and profitability with our platform!
Regards,
Bitsgap
Great assistance!
I had a very quick, helpful and accurate reply from Olga who immediately recognized the issue I was having and helped me resolve it.
Thanks Olga!!
28 March 2024
Unprompted review
Reply from Bitsgap.com
Hello, Bob!
Thank you for the excellent feedback on our support team. We're always delighted to assist. Happy trading!
Best regards,
Bitsgap
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