Bitsa Reviews 355

I applied for an account with them with my legit issued 2022 Bulgarian ID card. I scanned both sides and I did the self. My application was rejected for absolutely no reason and I received an email in which they stated they dont accept new applications. However people from other countries could open accounts with them.
European Union institutions should pay close attention to such RACIST companies and either issue huge fine against them or shutdown their operation for EU, until they treat all EU citizens equal.
The way they discriminated me as an EU citizen is just unacceptable!
They wrote in their email "Hello We apologize to inform you that the registration request cannot be accepted due to the admission filter for new customers"what a joke! In the same time people on reddit i telegram groups registered fine but from other countries!

Please never you make use of this app, they’re scam. I transferred money from my wife account to my Bitsa account they never allow me to take out the money, is been one year no response no call. I wrote them on email several times no response, all I can see in my Bitsa account now is a shared balance, I can’t transfer I can’t withdraw, they’re so frustrating, I have reported to my lawyer, I have to file a case against them.

they stole 500 euros from me and won’t contact me. I sold cryptocurrencies for 500 euros, I wanted to withdraw them and they blocked my withdrawal and asked that the sender of the money pass verification, they have been freezing me for 5 months

I opened an account on July 28th
sent him 509 euros

and I was blocked! the money was not returned

my application number request (127513) or (79379510R)

the money was not returned
I sent all the documents
they just ignore me

Stole my money. They restricted my account with no explanation, they don't answer emails. Scammers!

What is the problem with this bank? I create my bank account and I receive a transfer today and since the morning it is difficult to make a transfer the account writes to me service temporarily disabled. What is the problem ?

Its a really good app to spend your crypto! I am using bitsa for a bit now and never faced any issues.

Cheating Bankers Bistacard never trust Bistacard.
They the worst of all this bank is the one of bad bank I have ever seen because they blocked my account for reasons after receiving my payment in the bank account 10,000€ over 2 weeks now and they never respond to my mails so please can someone help what should I do because still they have my money and they don’t refund it back to the sender and they block my account. Can someone help please because the money is a clean money I send them all the required documents but still nothing.

Bought a card but i am unable to activate it. My virtual card has been stuck in 'We are creating your new Bitsa' for 3 hours now.

DO NOT BUY A CARD FOR/AT THIS COMPANY! Plenty of others company's that do it better and care

I transfer 850€ from my Bitsa account to my Italy account since January up till today I didn't receive my money them didn't return my money back to my Bitsa account please don't use this bank call Bitsa they are scammer

SCAM BANK
Phone number connected to my Account : +32 (465) 711-265

Give me access to my money immediately. 

In the last 5 hours of realising I cannot access my own money I have done a considerable amount of research on your organisation. I have read thousands of stories from people having had their money withheld (stolen) from Bitsa. I have accessed email addresses for your CEO and leadership team, along with instagram, Facebook, twitter and linked in accounts. I have also engaged the financial ombudsman, the FCA and have reached out to a lawyer. As from my research it seems I need to be armed. I will also be contacting any media outlet that will publish my story and the stories of thousands more. I have joined a Facebook group with over 5000 members all with the same story. I will be rallying them to join me in going to the media about having their money unlawfully withheld by Bitsa . They will share their heartbreaking stories about how they have been impacted by Bitsa . I have also started a petition with growing signatures. Turns out this stuff keeps people up at night!

Every hour that my money is withheld will be a tweet, comment on Facebook, instagram, linked in and every review site I can find starting with trust pilot. I will also ask everyone in the Facebook group to leave a review sharing their horrendous experience. If I don’t have access to my money today I will proceed with legal action and contacting local media and my local MP and I will not be alone, I’ll be bringing others with me to share their stories. 

Please do not respond with generic responses you send to your victims - I’ve already read them all online from the thousands of people you have already impacted whom are more than willing to offer support and advice to me. They are wanting someone to share their collective experience to prevent others falling victim to such unscrupulous acts from an organisation calling themselves “the peace of mind money app”. They would beg to differ as do I! 

The longer I don’t have access to my money the more costs and damages I will be seeking if I have to file a county court claim. 

I need access to my money TODAY as I have agreed to pay 6 months rent on a property today- I had to do this as I’m new to the country and have no credit score - also the reason I chose your service. Without access to my money TODAY I am HOMELESS! 

Save us both the hassle and give me access to my own money immediately!

Trusting this company with my money was a mistake

Rude tech support does not want to address my problem

I was selling some thing on face book was scamed and then bitsa took £42 for some reason we are totally lost how bista got its ha ds on it I don't no it was taken from Mt revolut acc

Treated like the last human being by the pecunia card ! If there are still others in our case, let's make a joint group, tomorrow I will start alone together with the lawyers in court a lawsuit against those from Pecunia Card as well as Bitsa
for almost a year, I begging gives access back to the account (careful not to the money from the account), only to the account to change the email and phone number and they make fun of me
If there are ordinary people who want to be part of the process, I am waiting for the requested For those who do not have financial strength, I personally offer to support them with my money until the process is completed!
Today I hung up the phone 6 times in my life, I have never been treated like this by any company! Because I am Romanian
Get away from this piece of …

My account was restricted. Nothing has happened since I have been contacting your customer service. I have closed the application and I need my balance (Money) in the account.
You take charges every month but refuses to give me my balance. It is unfair

Thieves. The block the account and don't refund you the money.

I opened an account at the beginning of the year, and since then, my experience has been nothing short of exasperating. For over a month now, I've been in a relentless back-and-forth with customer support, who seem to lack both competence and a genuine desire to assist. My issue? Inaccessibility to several thousand dollars of my own money.
The responses from the support team are disheartening. They acknowledge the problem in their emails - for example, they might say, 'Yes, we've noticed the issue you're facing' - but then fail to provide any practical guidance or next steps. This forces me into a cycle of sending follow-up emails, seeking clarity on what documents to provide or actions to take, a responsibility that should fall squarely on them, not the customer.
The most frustrating part came when, after providing all the required information, their response was a blunt, 'Hello, We are sorry, but there is no mistake. We've forwarded your information to the issuing bank, and that is their response.' This dismissive reply not only ignored the gravity of the situation but also implied that my concerns were baseless, despite their obvious confusion.
Left with no choice, I initiated another separate request, once again explaining everything from scratch and resubmitting an endless array of documents. And here I am, waiting yet again, several days later.
This month-long ordeal has been exhausting and distressing. The amount of money at stake is significant for me, making this situation not just a minor inconvenience, but a major financial and emotional burden. I hope this explains how I’m feeling about Bitsa 2 months after joining😅
What's particularly frustrating about this whole situation is the simplicity of the issue at its core. It's something that could have been resolved efficiently within a matter of days (Because it already happened once and I was able to solve it very fast elsewhere). Yet, here I am, stuck in this prolonged and unnecessary ordeal. The drawn-out process feels completely avoidable, adding to my exasperation at the inefficiency and apparent indifference of the support team. It's disheartening to see a straightforward problem escalate to this level due to such prolonged and ineffective handling.

I don't recommend it to anyone! after several years of use, at one point the company took my money 1k e sent by sepa and does not return it. It only bullies and abuses me, it is like a scam!

So far I haven't noticed any problems. Cryptocurrency comes in seconds, SEPA transfers work fine. Money arrives in 48 hours on weekdays. 5 stars so far. We'll see how it works in the future.

For now, I just want to say thanks for such an app and such features. Maybe in the future there will be less commission for topping up, but so far I like everything.

Reading everyone’s experience with Bitsa I feel horrible now I couldn’t pay my rent and buy food for my children because they kept my money I received from my salary on December 21 it came and I sent it to my girlfriend and she never received it it’s been going on 4 weeks now that she hasn’t received it
I tried talk to support and give all de documents and it’s stil not enough now they block my account and asking the same questions they have been askin me for the whole couple of weeks . When I call they answer the first time but after they know your number they wil stop answer they wil stop reply on email all I want is my money back and all the money you guys stole and burn to ash please