BITSmart (love the name) has been amazing at offering Ubiquiti products at a (almost) reasonable price. Some products end up to cost 2x more than US pricing, but far better than other stores where is... See more
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Review summary
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Reviews shaping this summary
Good product range. Lowest prices. Phone call soon after ordering to advise that products will be delivered in 2 separate shipments because not everything was stocked in their storage facility. Never... See more
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My package arrived to my front door in Perth well wrapped and protected. I rang BITSMART on a Sunday not expecting an answer and was surprised to speak with Clarence to confirm items they have in s... See more
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This is the 3rd purchase I’ve made from Bitsmart. On each occasion their pricing has been very competitive and the ordered goods arrived very promptly & well packaged. On this occasion, I accidental... See more
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Company details
- Computer Store
- Cell Phone Store
- Computer and Accessories Store
- Computer Software Store
- Hi-fi shop
- Security Equipment Store
About BITSmart
Written by the company
This company offers no rewards for customers to share their feedback or write reviews.
Company Information:
FOR ALL THINGS TECH
Shop various technology products at competitive prices, including smartphones, laptops, desktops, gaming consoles, software subscriptions, and home entertainment systems. With exceptional customer service and a reputation for reliability, BITSmart is a go-to destination for all your tech needs.
Satisfaction isn't our end game; delight is.
The bond of trust we've forged with our customers isn't just a feeling; it's quantifiable. We thank our customers for showering us with a plethora of service experience feedback. Each glowing review is more than just a rating; it's a testament to our commitment and the enduring relationships we've nurtured.
For us, customer delight isn't just a goal; it's a standard.
Contact info
Level 40, 140 Williams Street, VIC 3000, Melbourne, Australia
- +61 3 9018 6599
- feedback@bits-mart.com
- bits-mart.com
4.9
Excellent
626 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Above and Beyond
I initially enquired with BITSmart to do a price match on another vendor on a number of Ubiquiti items; which they happily did.
I purchased the items and they were delivered to Brisbane within 2 days, so I was very pleased with the turnaround time of the order.
I set up the network equipment and it was running ok for a week, but then the switch had an early life failure and wouldn't power up. The BITSmart team advised to return to them for a warranty claim. I posted the defective item back from Brisbane on Monday and had a new replacement item delivered today. They went above and beyond to get the new switch out to me ASAP.
I will definitely be purchasing from BITSmart again in the future.
23 January 2026
Unprompted review
Reply from BITSmart
Dear Heath,
Thanks so much for the thoughtful review and for choosing BITSmart.
We are glad we could help with the price and get your Ubiquiti gear to Brisbane quickly. We are also happy we could turn the switch replacement around fast and keep your network running with minimal disruption.
If you ever need a hand with your next upgrade or have any questions, please reach out. We look forward to serving you again.
Best regards,
Clarence.
Easy to deal with, great price, plenty of stock
I've made quite a few purchases with these guys now and they always deliver on time and give great advice.
20 January 2026
Reply from BITSmart
Dear Sam,
Thanks for the review and for coming back to BITSmart for multiple purchases.
We are glad you find us easy to deal with, that the pricing is working for you, and that we have had the stock you needed. It also means a lot to hear our advice has been helpful.
If you ever want a second opinion on a setup or need help picking the right gear, we are here anytime.
Best regards,
Clarence.
fast shipping, well priced
13 January 2026
Reply from BITSmart
Dear Peter,
Thanks for your review.
We are glad your order arrived quickly and that you found the pricing competitive.
Best regards,
Clarence.
The exact devices turn up promptly
The exact devices turn up promptly in original boxes.
looks great
1 January 2026
Reply from BITSmart
Dear Anthony,
Thanks for your review. We are glad the devices arrived promptly and that everything looks great.
We appreciate your support.
Best regards,
Clarence.
BITSmart for Ubiquiti
BITSmart are my go to store for Ubiquiti products. They have a great range in stock at competitive prices. Their service and speed of delivery has been great.
6 January 2026
Reply from BITSmart
Dear Tom,
Thanks so much for your feedback and for choosing BITSmart for your Ubiquiti gear. We are glad the range, pricing, and delivery speed have worked well for you. We appreciate your support and look forward to helping with your next order.
Best regards,
Clarence.
They are very responsive
They are very responsive, good service , honest , fast shipping, the only issue is the delivery company , they leave the delivery outside your door and go , it is expensive equipment and anyone can see them from the road and take them .
6 January 2026
Reply from BITSmart
Dear Abdulrahman,
Thank you for your review and for highlighting the great service, responsiveness, and fast shipping.
We are sorry about the delivery experience. We agree that leaving high value equipment unattended is not acceptable. We will raise this directly with the courier and review the delivery instructions being applied to your shipments.
Best regards,
Clarence.
Reply from BITSmart
Dear Mark,
Thank you for your review. We are glad you found our pricing competitive, dispatch fast, and the process easy. We appreciate your support and look forward to helping with your next order.
Best regards,
Clarence.
Reply from BITSmart
Dear M. D.,
Thank you for your review. We are glad everything arrived promptly, as always. We appreciate your continued support, thanks again from the whole team.
Best regards,
Clarence.
Great telephone support and good prices
12 January 2026
Reply from BITSmart
Dear William,
Thank you for your review. We are glad our telephone support was helpful. We appreciate your support and look forward to helping again soon.
Best regards,
Clarence.
Super fast delivery (2 days!) and…
Super fast delivery (2 days!) and fabulous service as always
8 January 2026
Reply from BITSmart
Dear Stew,
Thank you for your review. We are glad your order arrived so quickly and that the service continues to hit the mark. We appreciate your continued support and look forward to serving you again soon.
Best regards,
Clarence.
Thanks for the great service
Good experience from start to finish, five star service.
Clear and responsive comunication and delivered as forecast.
Quick despatch, reasonable prices therefore I thouroughly recommend this supplier.
Thanks again.
31 December 2025
Unprompted review
Reply from BITSmart
Dear Paul,
Thank you for your review. We are glad you had a smooth experience from start to finish and that our communication and delivery met your expectations. We also appreciate your feedback on quick dispatch. Thanks again for recommending us.
Best regards,
Clarence.
Amazing store
BITSmart (love the name) has been amazing at offering Ubiquiti products at a (almost) reasonable price. Some products end up to cost 2x more than US pricing, but far better than other stores where is 3/4x more. I love the availability and prompt shipping. Always my favourite store.
26 November 2025
Reply from BITSmart
Dear Vincenzo,
Thanks so much for the kind review and for choosing BITSmart.
We are glad you love the name and that our Ubiquiti range, stock availability, and fast shipping have been a good experience for you.
If there is anything you would like help with for your next order, please reach out. We are always happy to help.
Best regards,
Clarence.
Excellent Value and Customer Service
Excellent customer service, right from the notification that stock is available for order, to the fast dispatch and express delivery.
Item arrived exactly as described and well packed and the price paid was one of the best value online.
I reached out to customer service for a tax invoice and was sent same day without any fuss.
Highly recommend BITSmart and will be purchasing from them in the future.
10 December 2025
Reply from BITSmart
Dear Simon,
Thank you for the thoughtful review and for choosing BITSmart. We are glad the stock notification, fast dispatch, and express delivery made ordering easy. It is great to hear your item arrived well packed, exactly as described, and at a price you felt was strong value. Thanks again for recommending us, and we look forward to helping with your next purchase.
Best regards,
Clarence.
Reply from BITSmart
Hi,
Thanks so much for your review. We appreciate your support and look forward to helping with your next purchase.
Best regards,
Clarence.
Customer service was beyond excellent
Customer service was beyond excellent. Clarence in particular checked on me from my entire journey. From or purchase, to my after sales support. Best service I’ve had all year from anyone. Would definitely purchase from this company again and again for all my tech needs.
23 December 2025
Reply from BITSmart
Dear Helen,
Thank you for the kind review. We are happy to hear the customer service stood out throughout your whole journey, from purchase to after sales support. I appreciate the shoutout and we will share your feedback with the team. We truly value your trust, and we look forward to helping with your tech needs again soon.
Best regards,
Clarence.
Buying from BITSmart was really easy…
Buying from BITSmart was really easy and worth no issues. Answered all my questions and the delivery was really fast and secure. I will definitely buy from them again.
3 December 2025
Reply from BITSmart
Dear Enrique,
Thanks for your kind review. We are glad the buying process was easy and that our team could answer all your questions. It is great to hear your order arrived quickly and securely. We appreciate your support and look forward to helping you again soon.
Best regards,
Clarence.
Quick and easy, what you want.
Stock levels on the website seemed accurate. I made my purchase, and the 3 items were delivered 2 days later. Price is competitive, and dispatch and delivery are quick. Great experience.
22 December 2025
Reply from BITSmart
Dear Drew,
Thanks for the review. We are happy the checkout was quick and easy. It is great to hear all three items arrived within two days. We appreciate your support and hope to serve you again soon.
Best regards,
Clarence.
Great prices and amazing customer…
Great prices and amazing customer support. Highly recommend
16 December 2025
Reply from BITSmart
Dear Nick,
Thanks for your review. We appreciate the recommendation and look forward to helping you again.
Best regards,
Clarence.
Great Experience
Was looking to buy Ubiquiti gear and came across BITSmart. Prices were competitive and shipping fast. Definitely recommend.
17 December 2025
Reply from BITSmart
Dear Carl,
Thanks for your review. We are glad you found us while shopping for Ubiquiti gear and fast shipping worked well for you. We appreciate the recommendation and look forward to helping with your next order.
Best regards,
Clarence.
Prompt dispatch and competitive pricing.
4 December 2025
Reply from BITSmart
Dear Tristan,
Thanks for your review. We are glad you were happy with our prompt dispatch. We appreciate your support and look forward to serving you again.
Best regards,
Clarence.
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