BITSmart Reviews 626

•

4.9

Computer Store

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Review summary

Created with AI, based on recent reviews

Looking at 362 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its competitive pricing and excellent product range, often highlighting the value they receive. The delivery service is frequently mentioned as exceptionally fast and efficient, with many orders arriving much sooner than expected and well-packaged. Reviewers also commend the outstanding customer service, noting the helpfulness and responsiveness of the staff in addressing inquiries and resolving issues promptly. However, some customers also noted minor issues with delivery notifications or packages being left in exposed locations. A few other people also felt that while the delivery was quick, the communication regarding its status could be improved. Additionally, one reviewer mentioned a delay in a product return process.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many reviewers consistently praising the fast and... See more

Price

People report positive experiences with pricing, consistently finding competitive and good prices on... See more

Product

Users describe positive interactions with product, consistently highlighting the quality and competitive... See more

Service

Clients share positive opinions on service, consistently highlighting its speed, efficiency, and... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction with the quick and simple... See more

Reviews shaping this summary

BITSmart (love the name) has been amazing at offering Ubiquiti products at a (almost) reasonable price. Some products end up to cost 2x more than US pricing, but far better than other stores where is... See more

Company replied

Good product range. Lowest prices. Phone call soon after ordering to advise that products will be delivered in 2 separate shipments because not everything was stocked in their storage facility. Never... See more

Company replied

My package arrived to my front door in Perth well wrapped and protected. I rang BITSMART on a Sunday not expecting an answer and was surprised to speak with Clarence to confirm items they have in s... See more

Company replied

This is the 3rd purchase I’ve made from Bitsmart. On each occasion their pricing has been very competitive and the ordered goods arrived very promptly & well packaged. On this occasion, I accidental... See more

Company replied

Company details

About BITSmart

Written by the company

This company offers no rewards for customers to share their feedback or write reviews.

Company Information:

FOR ALL THINGS TECH

Shop various technology products at competitive prices, including smartphones, laptops, desktops, gaming consoles, software subscriptions, and home entertainment systems. With exceptional customer service and a reputation for reliability, BITSmart is a go-to destination for all your tech needs.

Satisfaction isn't our end game; delight is.

The bond of trust we've forged with our customers isn't just a feeling; it's quantifiable. We thank our customers for showering us with a plethora of service experience feedback. Each glowing review is more than just a rating; it's a testament to our commitment and the enduring relationships we've nurtured.

For us, customer delight isn't just a goal; it's a standard.

Contact info

Level 40, 140 Williams Street, VIC 3000, Melbourne, Australia
+61 3 9018 6599
feedback@bits-mart.com
bits-mart.com

4.9

Excellent

626 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Oct 18, 2025

Absolutely brilliant yet again

Absolutely brilliant yet again! Ordered an item and it arrived within 12 hours. Great communication. A++

14 October 2025

Reply from BITSmart

Oct 24, 2025

Dear Dean,

Thank you for your amazing feedback! We’re so glad your order arrived lightning fast and that you were happy with our communication. We really appreciate your continued support and the A++ rating, it means a lot!

Best regards,
Clarence.

Oct 17, 2025

Great price

Great price, fast delivery.

13 October 2025

Reply from BITSmart

Oct 24, 2025

Dear Anon,

Thank you for your feedback. We’re glad you were happy with our pricing and speedy delivery. We really appreciate your support.

Best regards,
Clarence.

Oct 17, 2025

Good stock availability mostly and…

Good stock availability mostly and relatively timely delivery

8 October 2025

Reply from BITSmart

Oct 24, 2025

Dear Digi,

Thank you for your feedback. We’re glad to hear you were satisfied with our stock availability and delivery times. We appreciate your support and will continue working to maintain a reliable service.

Best regards,
Clarence.

Oct 17, 2025

Great service and decent pricing.

17 October 2025

Unprompted review

Reply from BITSmart

Oct 24, 2025

Dear Heretic,

Thank you for your feedback. We’re pleased to hear you were happy with our service and pricing. Your support is appreciated.

Best regards,
Clarence.

Oct 16, 2025

Excellent supplier of Ubiquiti Unifi ger

Great prices, prompt delivery arrived on time, everything was packaged really well, happy with the overall experience

13 October 2025

Reply from BITSmart

Oct 24, 2025

Dear Andrew,

Thank you for your review. We’re glad to hear you were happy with the pricing, delivery, and packaging of your Ubiquiti gear. It’s great to know you had a positive overall experience, and we appreciate your support.

Best regards,
Clarence.

Oct 16, 2025

Good price and fast service

11 October 2025

Reply from BITSmart

Oct 24, 2025

Dear Wesley,

Thank you for your feedback. We’re pleased you were happy with our pricing and fast service. Your support is appreciated.

Best regards,
Clarence.

Oct 14, 2025

Good communication and customer…

Good communication and customer service. Fast shipping.

13 October 2025

Reply from BITSmart

Oct 25, 2025

Dear Eran,

Thank you for your review. We’re glad you were satisfied with our communication, customer service, and quick shipping.

Best regards,
Clarence.

Oct 13, 2025

Flawless Experience

I have bought my entire Ubiquiti server from BITSmart they have been super responsive at any hour of the day. They not only offer the best pricing but have items that arrive the next business day. Service like this is rare to come across in 2025. Highly recommend them for all your network needs.

Good price, and the shipping and delivery are on time.

17 September 2025

Reply from BITSmart

Oct 25, 2025

Dear Salai,

Thank you for your review. We’re delighted to hear you were pleased with both the pricing and on-time delivery. We appreciate your support and look forward to serving you again soon.

Best regards,
Clarence.

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