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See what reviewers are saying

Rated 3 out of 5 stars

I've had some dodgy experiences where it looked as though charts were manipulated against me. Almost like they were SL hunting, because Trading View didn't reflect the same movement. Not enough re... See more

Rated 1 out of 5 stars

Withdrawals were endlessly delayed and excuses never stopped. Months later, Proxen~~Binders took charge and the deal changed. Truly dependable

Rated 5 out of 5 stars

Don't listen to the salty degen gamblers who have lost their money trying to become millionaires in a week. This is an amazing exchange. I have been a constant user for over 7 years now, and the servi... See more

Rated 5 out of 5 stars

Very high volume, cheap fees, fast. Ideal for those who want to leverage on Bitcoin, both buying or selling. It's a bit complicated to understand the way it works, but they are reliable and professi... See more

Company details

  1. Cryptocurrency Service
  2. Currency Exchange Service

Information provided by various external sources

Trade Bitcoin and other cryptocurrencies with up to 100x leverage. Fast execution, low fees, Bitcoin futures and swaps: available only on BitMEX.


Contact info

You should know

3.7

Average

TrustScore 3.5 out of 5

112 reviews

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3.7

All reviews

(112)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They can't run their platform with…

They can't run their platform with integrity. lost 1.5 BTC due to their platform not responding to trades when it was needed with no help given by their support team. Do not use this platform, use Deribit instead for perpetual BTC leverage trading.

16 May 2019
Unprompted review
Rated 1 out of 5 stars

Very poor support service

Very poor support service. Locked out of account for unknown reason. Could not access funds for a long time because support very slow to respond. Trading platform is very average. During busy times the system overloads and you cannot trade at key times which makes it very difficult to make any profits. Have to be very smart where to set stop losses because Bitmex is good at triggering them to get Clients fee money. I've since moved over to Deribit.

6 April 2019
Unprompted review
Rated 1 out of 5 stars

I've been trading on Bitmex for the…

I've been trading on Bitmex for the past 1.5 years and I'm finally fed up with the constant freezes that end up with my stop losses being triggered despite the fact that before the freeze I was in profit.
That said, I'm 100% sure Bitmex is trading against its own clients.
Other Point is that once I see an opportunity I get "order submission errors" and missing out on good trades.
Since then I've moved to PrimeXBT

26 March 2019
Unprompted review
Rated 1 out of 5 stars

First of all

First of all, I'm a day user of Bitmex and have gained profit from using their platform. That being said, they are total frauds.

When the 'position margin' closes on a stop-loss they charge you substantially more than the indicative position lets you know, leaving your position completely drained, and often wiping you out.

For example: If you have a position and your stop is set for a profit of 0.1XBT incl PNL ( this can easily be calculated with their calculator) and the stop loss hits. Woops! Magically you're at 0.05 or less.

The customer service team is completely useless as well. After explaining this to them over and over, they continue to ask derailing questions to make you give up.

Of course you give up! these people make you lose the will to live.

Wouldn't recommend this AT ALL to any new user. They cannot be trusted.

18 March 2019
Unprompted review
Rated 1 out of 5 stars

BitMex is a winning house for the…

BitMex is a winning house for the owners, they have accumulated billions though their loosing customers. They are totally unregulated, they can bet against their customers, they can do what ever they want to manipulate BTC and other prices. If you think you want to play their game better put your money in a roulette. You have more chances for winning. BitMex is a major reason for crashing BTC prices by shorting and dumping. No transparency, no accountability. If you want to loose your precious coins go ahead and loose them all at BitMex.

4 December 2018
Unprompted review
Rated 5 out of 5 stars

exchange for bitcoin future contracts

Very high volume, cheap fees, fast. Ideal for those who want to leverage on Bitcoin, both buying or selling.
It's a bit complicated to understand the way it works, but they are reliable and professional, with very good support.

27 October 2018
Unprompted review
Rated 1 out of 5 stars

Crashing bitcoin

Trading volume on BitMEX is more than the trading volume of top 10 exchanges together (BTC/FIAT or BTC/USDT).
BitMEX is not regulated / audited. The owners (or insider) can easily manage that manipulation.

9 April 2018
Unprompted review
Show reviews in all languages. (112 reviews)

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