Good value for the range of cat food and litter that we use. Prompt delivery with arrival updates also useful. Discounts and free delivery for bulk purchases make them more competitive too. Haven't fo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having three cats we look to save money on food and litter. Have used Bitiba for quite some time and find their prices far better than supermarkets and most online platforms. They have everything you... See more
Company replied
I've used Bitiba in the past to order the food for our previous dog; when she passed away Bitiba were so sympathetic and understood my situation. I knew we would eventually have another dog so asked... See more
Company replied
Great company, love the app, easy to navigate. Shows previous orders. I tend to order the same stuff so just go to previous orders and select. Good pricing and delivers normally within 3-4 days. Been... See more
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Company details
Written by the company
bitiba - your pet shop with pet supplies and pet products for cats, dog, birds and small animals in the UK. Dog supplies, cat supplies, dog food, cat food, dog chews, cat toys, bird cage, cages.
Contact info
United States
- bitiba.co.uk
4.2
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Service is great
Service is great, been buying super benek clumping cat litter for a few years now, never had any problems
10 December 2025
Unprompted review
Reply from Bitiba
Kirsteen, your loyalty over the years is truly appreciated. We’re glad the Super Benek litter has been a reliable choice without any issues.
My save and subscribe order was never…
My save and subscribe order was never sent. After numerous phone calls my order was never received even after three weeks, even thought bitiba said they had sent a replacement specialist diet order still it wasn't received. I since cancelled my subscription with bitiba. I cannot rely on this service as my dogs have to have a specialist diet which I can only purchase online.
17 October 2025
Unprompted review
Reply from Bitiba
Hi Martin,
Thank you for your feeback, I’m truly sorry to hear about the issues with your subscription order and the inconvenience this has caused, especially given the importance of a special diet for your dogs.
While delays can sometimes occur, it’s clear that we fell short in both communication and resolution in this case. Your feedback is extremely valuable, and we’ll make sure it’s reviewed by the relevant teams to prevent similar situations in the future.
As I was not able to find your account details from the information available here, could you please reach out to our customer care team viahttps://www.bitiba.co.uk/contact_form/
Thank you again for bringing this to our attention.
Good stock choice, poor customer service!
Ive used this company for a while and although pretty much every time I order i get a message saying it's delayed I have still received my items and allow for a bit longer as they have a good choice of high quality cat food.
However last Order didn't arrive and they could give me no reason why it was returned to them without as far as u know any delivery attempt. This may be down to the courier but my issue was the customer service. They offered me a refund or to resend and as I was desperate for the food I asked to resend. Then I got a refund as apparently one or more items were out of stock. Didn't get any chance to say send the rest. Didn't get much of an apology or any goodwill gesture. Just felt like they wasnt really bothered and ive been a good regular customer for a good while now.
12 December 2025
Unprompted review
Reply from Bitiba
Hi Gill,
Thank you for sharing your experience with us. We truly appreciate your loyalty and the time you’ve taken to provide this detailed feedback. I’m very sorry to hear about the issues with your recent order and the way it was handled.
I have found your account details from the information provided here and we will communicate with you via our official channels.
Thank you again for bringing this to our attention
Still hasn’t arrived after two and a…
Still hasn’t arrived after two and a half weeks!
18 December 2025
Unprompted review
Reply from Bitiba
Hi Julie,
Thank you very much for taking the time to share your feedback with us and I am so sorry to hear about the outcome of your latest delivery.
I have found your account in our system using your first name and surname and shown here and I can see that you have already contacted our customer care team and I thank you very much for that - it's the only way for us to be able to assist you.
We will communicate with you via our official channels since we cannot assist you publicly here on this platform for security and privacy reasons.
Thank you.
Great variety of products
Great variety of products. Orders delivered promptly.
Will continue to use and would recommend to any pet owners.
An all round great service.
17 December 2025
Unprompted review
Reply from Bitiba
Appreciate this, GL, and sorry we’re late to say thanks. Delighted the range suits and deliveries are prompt—your recommendation to fellow pet owners means a lot.
Hasn’t turned up 2 weeks later
Hasn’t turned up 2 weeks later. Not replying to my messages. Over £100 spent and looks like I won’t be getting it or a reply
3 December 2025
Unprompted review
Reply from Bitiba
Hi Sadie,
Thank you very much for sharing your feedback with us and so sorry you are reporting a delay with your delivery.
I was able to find your account in our system using your first name and surname as shown here - we will be communicating with you via our official channels.
Thank you very much for your patience.
Best price for this product
Best price for this product, easy to manage subscription, delivered on time
12 December 2025
Unprompted review
Reply from Bitiba
Hi Helen, apologies for the belated acknowledgement. Thanks for trusting us for best price value—great to hear subscriptions are easy to manage and orders arrive on time.
I have been using Bitiba for a little…
I have been using Bitiba for a little while now. Their prices are competitive, delivery is very prompt, what more can I say. I will continue to remain a loyal customer while this service continues
1 December 2025
Unprompted review
Reply from Bitiba
Hello Sam— sorry for the slow reply, and thank you for your loyalty. We’re glad the prices and prompt delivery keep earning your custom.
Not as good as used to be
Not as good as used to be. Duscout now been reduced for existing cystomer stamp cards but not for new, hiw is that encoyraging customers to stay? Plus you cat just add your stamps to an exusting order, u have to rder there n rhen to get duscount, which agin is nit encouraging exusting clywnts as if yoy ordwr regularlt then why/how should u have to pkace extra order to get them, shoukd be a bonus on top if you beung a paid nember. I gave 2 cats and gavw akwats orderwd a lit frim them.
14 December 2025
Unprompted review
Reply from Bitiba
Hi Julie,
Thank you very much for taking the time to share your feedback with us, we very much appreciate that.
You have listed a few items in your review here and it would be great if we could better understand what your experience has been, take that on board and see how we can improve.
Please if you could very kindly get in touch with our support team, mentioning your review so that we can correctly prioritise your query, that would be super helpful.
You can contact us here https://www.bitiba.co.uk/contact_form/
Thank you.
BITIBA are always helpful
BITIBA are always helpful. Usually my order is delivered within 5 says or less. Twice Evri has lost ! The bag of dog food. How can you loose a 15kg bag ? Within hours of asking for a replacement Bitiba have sent one out. I cannot fault them It is the delivery company Evri that are to blame.
6 December 2025
Unprompted review
Reply from Bitiba
Alison, apologies for the late response—and for the courier hiccups. Thank you for your trust and kind words about our swift replacements when Evri went astray.
Love this website I can get everything…
Love this website I can get everything o need in one place. The stamps are a great loyalty program.
13 December 2025
Unprompted review
Reply from Bitiba
Thanks so much, and sorry we’re late, Rosalyn. Delighted you can find everything in one place and that the stamps loyalty programme is proving useful.
I have been purchasing for year from…
I have been purchasing for year from Bitiba & honestly wouldn’t go anywhere else. Service is brilliant & their customer service is exceptional. Truly brilliant
28 November 2025
Unprompted review
Reply from Bitiba
Tamara— apologies for the delayed thank you. We’re grateful for your years of custom and thrilled you rate both our service and customer support so highly.
So far so good
So far, so good! Great service, great price and efficient delivery times!
1 December 2025
Unprompted review
Reply from Bitiba
Hi Sion, sorry for the late acknowledgement. Great to hear things are going smoothly—thanks for calling out the service, pricing and efficient deliveries.
The 1st order was great price
The 1st order was great price. Mid Nov, I ordered 3 x Cosma freeze dried chicken 200g carton's, for my daughters cat, priced at £23.99. Went to place a repeat order 3 days ago & the price is now £51.19 ! Emailed them & they say due to suppliers & logistic costs they have increased the price. Unbelievable that there is such a massive increase. I have sent email to Trading Standards as this increased is beyond belief. Sadly, I won't be using this company again.
9 December 2025
Unprompted review
Reply from Bitiba
Hi Mo,
Thank you for taking the time to share your feedback.
We understand how frustrating this can be and want to assure you that we don’t take these decisions lightly. Due to rising suppliers and logistics costs, some price adjustments across our assortment have unfortunately been unavoidable.
That said, we’re also reviewing our pricing regularly to ensure it remains fair and accurate. That means that they can also be subject to reduction.
We remain committed to offering value through benefits like free shipping on orders over certain amounts, regular discount codes, and our loyalty program.
You can find more about our offers here:
https://www.bitiba.co.uk/info/about/bitiba_advantages
In any case, it would be great if we could double check what you reported and I’ve checked and couldn’t locate your details in our system based on the information provided here, and for privacy reasons, we can’t resolve individual cases on Trustpilot. Could you please contact our customer care team via https://www.bitiba.co.uk/contact_form/ or follow up on any existing emails with us, and reference this review? If you prefer, you can share your order/customer number so we can look into this properly.
Thank you again for bringing this to our attention — I hope we can clarify this for you and restore your confidence in shopping with us.
I always buy my cat litter from Bitiba
I always buy my cat litter from Bitiba. Good price, delivered within a couple of days, well packed. All very efficient and easy. Thank you and no complaints.
4 December 2025
Unprompted review
Reply from Bitiba
Thank you— and apologies for the late reply, Margaret. Delighted the cat litter is keenly priced, well packed and with you in a couple of days—really appreciate your continued custom.
Fantastic pet products at very competitive prices
Bitiba are a great company to buy all your pets needs from.
The only let down is the Courier Evri that they use to deliver your order. They are an unreliable Courier and there is no way to speak to a person which is terribly frustrating when your order goes missing.
11 December 2025
Unprompted review
Reply from Bitiba
We’re grateful for the feedback, Sue, and sorry both for the late acknowledgement and the courier frustrations. We’re pushing our partners on reliability, and if anything goes missing, please contact us so we can put it right quickly.
Always have stock fast delivery and…
Always have stock fast delivery and great price what more could I ask
1 December 2025
Unprompted review
Reply from Bitiba
Cheers, Malcolm— apologies for the delayed thanks. Great to hear we’ve got stock when you need it, quick delivery and sharp prices. We appreciate you sticking with us.
always good delivery experience fast…
always good delivery experience fast and accurate dispatch. And best prices .
5 December 2025
Unprompted review
Reply from Bitiba
Hi Glen, sorry we’re late to say thank you. Chuffed that dispatch and delivery have been fast and accurate—and that our prices work for you.
Great Service
Staff are very helpful and accommodating. Order came well packaged and on time.
The subscribe and save is worth doing too.
20 November 2025
Unprompted review
Reply from Bitiba
A quick note of thanks— and apologies for the slow reply. Pleased the team were helpful, your parcel arrived on time, and that Subscribe & Save is proving worthwhile.
I love Bitiba
I love Bitiba. The company is so reliable and professional. I also love the stamps which when completed gives you a £16 discount, plus the 5% discount when you spend a certain amount. Thank you very much.
6 December 2025
Unprompted review
Reply from Bitiba
Jan— many thanks, and sorry for the late acknowledgement. We’re thrilled you rate us as reliable and that the stamps (£16 reward) and 5% savings are helping—your support means a lot.
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