Bite Back 1-1 Online Coaching  Reviews 154

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their thorough explanations, constant reassurance, and thoughtful guidance throughout their journey. Many people highlight the exceptional support and knowledge offered, making them feel understood and confident in their progress. The product, including meal plans and recipes, is frequently described as thorough, delicious, and effective in changing perspectives on food. Reviewers appreciate the personalized approach and the focus on sustainable habits rather than strict diets, leading to significant personal growth and positive changes. However, some people mentioned dissatisfaction with the company's communication, noting that important information was not always conveyed verbally or was inaccessible for later review. Additionally, a few users found the app to be clunky and not always optimal for recording or searching for all foods.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers praising coaches for their supportive, friendly, and... See more

Product

People report positive experiences with the product, highlighting how it has changed their perspective on... See more

Customer service

Customers report highly positive experiences with customer service, often highlighting the supportive and... See more

User experience

Reviewers highlight positive aspects of user experience, with many expressing excitement and satisfaction... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I don’t feel restricted at all. I’m not really a fan of your typically healthy food, but this plan has showed me I can still enjoy the food I love by making simple swaps. The workouts are super ea... See more

Rated 5 out of 5 stars

Liz has made me feel my best, most confident self by making small changes to my diet and giving me a (totally achievable) dynamic strength training programme. Her constant reassurance, support and gui... See more

Rated 5 out of 5 stars

I have honestly never felt such support and guidance from a coach, and I've been with a fair few. The knowledge that is offered is fantastic, theres always explanation to everything on the plan so you... See more

Rated 5 out of 5 stars

Zoe has given me so much guidance and been super thoughtful and encouraging in her responses helping me along the way. She’s helped me grow a ton and I’ve made a ton of progress since starting the pro... See more


Company details

  1. Life Coach

Written by the company

Helping men and women transform their body, mindset and health in a sustainable way to get real results.


Contact info

4.8

Excellent

TrustScore 5 out of 5

154 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Amazing coach and results…

I have just finished my coaching with Emily and it was amazing! I’ve never had an online coach before but Emily was so supportive and knowledgeable about the gym and eating. She made me feel really comfortable and was so supportive and gave great advice throughout my journey. She really did make me feel that I could achieve my goals with a bit of discipline and determination. Before coaching I was really anxious going to the gym and didn’t feel confident using the equipment or with my form. I sent Emily lots of videos and she helped me improve my form massively. She would check in with me multiple times a week and was always there if I needed any support or had questions. She was honestly amazing and I couldn’t recommend her more! The app itself was great for tracking my workouts and progress, however it was a bit buggy at times and I didn’t really use the recipes as they were sometimes hard to follow and not the sort of food I would normally eat. Overall I’d recommend this company, give it a go to see what you think the coaches are amazing and you really do see results.

21 December 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT SUBSCRIBE

DO NOT SUBSCRIBE - because you won't be able to unsubscribe. Unprofessional is an understatement.

Have tried using the unsubscribe button linked in the emails over 10 times now and continue to receive unwanted emails. Sent Liz 4 messages personally asking to be removed from the list and received no response.

Better off blocking the contact or else your inbox will continued to get spammed.

21 November 2024
Unprompted review
Bite Back 1-1 Online Coaching  logo

Reply from Bite Back 1-1 Online Coaching

Thank you for sharing your feedback on our mailing list. We are really sorry to hear about your experience. We take these concerns seriously, and I completely understand your frustration. It sounds like our unsubscribe process didn’t work as it should, which is absolutely not the experience we want for anyone.

We would love to look into this for you and make sure you're removed from our list right away. If you could provide the best way to contact you by contacting us on Instagram or at payments@bitebackwithliz.com, then we can sort this for you.

Again, we apologize for the inconvenience, and thank you for bringing this to our attention. We’ll work on improving this process moving forward

Rated 1 out of 5 stars

Purchased the ebook but there was a…

Purchased the ebook but there was a payment error. Waiting 3 weeks now and no reply. Messaged Liz' insta and the bite back insta page for a follow up. A little disappointed that this has happened.

18 November 2024
Unprompted review
Bite Back 1-1 Online Coaching  logo

Reply from Bite Back 1-1 Online Coaching

We are really sorry to hear about the trouble you’ve experienced. I can imagine how frustrating this must be, especially after waiting for a response. We have just checked, and we see the refund was processed, and we did reach out via Instagram but, it looks like we didn’t get a response from you there either.

I totally understand your disappointment, and we want to make sure we clear this up for you. We believe this is regarding the recipe ebook, and not 1-1 coaching, so if there’s anything specific that went wrong with your ebook purchase, please message us on instagram: @bitebackrecipes.

We really appreciate your patience, and apologise for any frustration this has caused

Rated 5 out of 5 stars

Zoe was my coach for just over 9 months…

Zoe was my coach for just over 9 months and helped me lose over 9kg. She has helped engrain healthy habits into my life and have also shown me the importance of having structured workout plan.

Throughout my plan Zoe was supportive along the way and was also motivating- I wouldn’t have been able to lose the weight I have without her. She has taught me how to continue my fitness journey to be my best self

14 November 2024
Unprompted review
Rated 1 out of 5 stars

I have been trying to cancel this for…

I have been trying to cancel this for months now but the payment keeps being taken and I have received no response from the contact information provided!

14 November 2024
Unprompted review
Bite Back 1-1 Online Coaching  logo

Reply from Bite Back 1-1 Online Coaching

Dear Becca,

Thank you for taking the time to share your review. We sincerely apologize for any difficulties you’ve encountered while trying to cancel your service.

After reviewing our system, we were unable to locate a record under the name Becca for 1-1 coaching, and we have not received any emails regarding this issue through our payment team. To resolve this matter promptly, we kindly ask that you forward any relevant invoices to payments@bitebackwithliz.com so we can trace your payments and assist you further.

Alternatively, you are welcome to reach out to us directly via Instagram at @biteback_coaching, and we’ll do our best to support you.

We deeply regret any inconvenience caused and appreciate your understanding as we work to resolve this for you.

Rated 5 out of 5 stars

A better me

Decided to go for Liz because I have always struggled to keep to my nutritional goals for the long term and have needed someone to challenge me.
On my fourth month, and i am currently 8KG down, with many more to go!
Its great being able to communicate on the app, and Liz checks in with me daily.
For exercise, I have several workouts on hand, including home workouts and gym workouts.
I also have access to so many recipes and Liz is always happy to add in new recipes if I want something different.
Recently I have shared with Liz that I am pre-diabetic and want to start reducing my sugar and carb intake until I am not at risk. She has been very supportive and always recommends substitutes.

I have also dealt with binge eating in the past, and Liz has helped me keep a healthy relationship with food, whilst not vilifying food.

Looking forward to the future!

30 October 2024
Unprompted review
Rated 5 out of 5 stars

Passionate coach !

Zoe is had a true passion to help her clients improve not just their physique but them perspective on their fitness journey. She is truly invested in your journey. I loved working with her and I hope to work with her again in the future 🥰 I would highly recommend !

16 September 2024
Unprompted review
Rated 1 out of 5 stars

Negative Stars

If I could rate this zero stars I would. It’s extremely unfortunate that this “business” preys on people that are in a vulnerable mental position and looking to make a positive change. The meal plans were an absolute joke and didn’t tell me anything I didn’t already know. When I tried to cancel, I emailed them 6 times to no avail. I messaged on instagram and on the app and was ignored. When I commented on their instagram to warn others, I was blocked. Please do not use this service as I feel embarrassed for the people working for this company.

16 September 2024
Unprompted review
Rated 1 out of 5 stars

I cancelled my subscription back in…

I cancelled my subscription back in June. I have not used the app in 3 months and they attempt to charge me still every month. I have emailed the correct email address (and others) countless times over the last 3 months and have never received a response. It should not be this difficult to cancel a subscription and you would expect at least a response to this. This is a last resort because my emails are clearly not being read or actioned. The app was not as described which was the reason I cancelled. After cancelling, the app went through a revamp as I received an email about it so it was clearly not up to scratch with the first launch. Extremely disappointed by the lack of response to multiple cancellation emails over the last 3 months and repeated attempts to continue to charge me. If this continues I will have no option to go to the financial ombudsman. Extremely poor service and would avoid at all costs in the future.

7 June 2024
Unprompted review
Bite Back 1-1 Online Coaching  logo

Reply from Bite Back 1-1 Online Coaching

Dear Olivia,

We regret to hear that you've encountered difficulties with canceling your account. Please could you check you have been sending it to the correct email address; payments@bitebackwithliz.com as outlined on the final page of our app and within our terms and conditions. On our side, we have not yet received any communication from you at this address.
Rest assured, we are committed to resolving this issue promptly. To expedite the process, could you kindly reach out to us via Instagram @bitebackrecipes, and we will arrange for the necessary payment refunds.

Thank you for your understanding.

Best regards,


The Bite Back Team

Rated 5 out of 5 stars

Talk about life altering…

I’ve had so much support and guidance with Zoe. She’s so passionate, so competent and compassionate. She’s helped me overcome my self limiting beliefs and for someone who has tried everything under the sun to get into shape, to have better confidence and to feel empowered - this is the only thing that has worked, and I’m feeling the best I’ve ever felt in my whole 36 years. The formula works - consistency, no cutting out the food you love. Zoe’s helped me finally eat carbs with no guilt and overall let go of guilt around food. I love the workouts, I love the check ins and the goal setting. She really keeps me accountable in a kind and supportive way. Can’t recommend enough. I hope to continue training with Zoe because I just know her way of coaching is bigger than just appearance and scale weight, it’s a huge part of personal development as well. Thank you Zoe, you’re the best!

6 September 2024
Unprompted review
Rated 5 out of 5 stars

Can’t thank Zoe enough

Can’t thank Zoe enough. She was great from start to finish and really made me feel at ease with my plan. She guided me through lots of social events and always kept a constant line of communication to answer any questions I had. She’s just a lovely person to work with. Hopefully I’ll be back for another round soon xx

31 July 2024
Unprompted review
Rated 3 out of 5 stars

Coaches are A+! App needs work

Overall, great experience with Zoe. I lost fat and learned a healthy fitness routine that fits my schedule. The biteback event was a BLAST and I felt so confident. Zoe was more than just a coach she was a teacher, she'd answer any questions I had and debunk unhealthy fitness myths I've heard over the years. Her knowledge is very extensive and she actively learns more to better help her clients.

The app was difficult to use and could use some work. I've used a few fitness apps over the years and the biteback one was by far the most clunky. I wanted my units to be imperial but it never changed the workout units or measurement units. It was such a pain having to convert lbs to kg every single set of every single workout. And having to convert cm to in for waist measurement. A lot of the time the app wouldn't update my steps or it would delete entire day of steps for no reason and therefore I wouldn't hit my weekly step goal. I was honestly surprised at how bad the app was for the monthly price of the coaching. It was the main reason why I wasn't interested in Liz's new meal plan app as I expected similar issues.

20 April 2024
Unprompted review
Rated 5 out of 5 stars

I've had such an amazing experience…

I've had such an amazing experience with Bite Back Coaching, and I can't thank Coach Emily and the whole Bite Back team enough. Since I started, I've seen amazing results that have totally transformed my relationship with food and fitness. Coach Emily's approach and advice have helped me reach my goals while finding balance and mindfulness in my daily routine. Now, I'm living a sustainable and happy lifestyle, feeling stronger and more confident than ever. Bite Back Coaching has been a game-changer for me, and I'd highly recommend it to anyone looking to make a positive change in their life! Thank you so much!!

6 August 2024
Unprompted review
Rated 5 out of 5 stars

Empowering women, should be public service!

Liz is such a sweet person, and what she provides through her app is priceless. This coaching helped me so much, physically and mentally!
I really feel like, after 4 months of coaching, that I built healthy habits. I was not a cooker, did not like to cook as I had no idea and everything tasted bland. Now I'm looking forward to eating, I love what I eat, it tastes good and feels good! The downside is restaurants disappoint me now haha!!
Honestly her app is amazing, the recipes are easy, they never disappoint.
She also gives great advices in general, in life, to help you shift your mindset to start building confidence, to start loving yourself, and to live loving food and guilt free!
Also, I have weekly checkins with Liz, you can talk about so many subjects through it, and it really makes me feel safe in regards of the body and calories goal we set together. I have 1000000% trust in her.
Highly recommend! She is doing a tremendous work empowering women. This app should be public service lol!

Edit: I forgot to add that since I started the coaching I feel stronger, more energised, less tired, less ill, and living my best life at the gym!! This really made my life better on so many aspects!!

10 April 2024
Unprompted review
Rated 5 out of 5 stars

My experience with Bite Back has been nothing but positive

My experience with Bite Back has been nothing but positive. Liz has been flexible, caring, kind and always striving to support me as best as she can. The nutrition and exercise information was up-to-date and tailored to what I needed, and Liz was always on hand to answer any queries I had but also reassure me when I had doubts. I would recommend Bite Back coaching to anyone who needs a bit of support - thank you Liz for sticking with me through the ups & downs, I feel so much more confident around my food & exercise, which I never thought would happen after struggling for so long.

30 July 2024
Unprompted review
Rated 5 out of 5 stars

Amazing coaches

Amazing coaches, very friendly, they are alsways there for you to support you, encourage you and answer any question you’ve got!

11 July 2024
Unprompted review
Bite Back 1-1 Online Coaching  logo

Reply from Bite Back 1-1 Online Coaching

We are so happy that you've enjoyed your time at Bite Back Coaching! We wish you all the best going forward with your health and fitness journey

Rated 5 out of 5 stars

Biteback are amazing !!

This team is amazing !! I love the idea of ‘eating what you want, adding what you need’. It has helped so so much with minimising cravings and fixing my nutrition.

Emily, what can I say, you are an amazing coach! I have loved every week that has come. I finally felt heard with the coaching, listening to all the foods I dislike, and the exercises I didn’t like. It made such a difference in my opinion of the gym and fitness lifestyle. My whole view shifted! I don’t know how I could ever thank you enough.

If you’re ever wondering which team to go with, this should be the one without a doubt.

8 July 2024
Unprompted review
Bite Back 1-1 Online Coaching  logo

Reply from Bite Back 1-1 Online Coaching

Hi Alana, we appreciate your kind words! Well done for all of your amazing progress and thank you for the recommendation, it is much appreciated xx

Rated 1 out of 5 stars

I am disappointed with my experience…

I am disappointed with my experience with bite back coaching. Unfortunately I decided the plan wasn’t right for me due to health and other issues and when messaging about this I received no replies. I tried messaging on both instagram pages. There is no contact details on the website so I eventually I found an email address on an invoice to contact. I felt they were very quick to respond when you’re considering joining and quick to take payment but when wanting to end the contract there’s no communication or support offered.

1 July 2024
Unprompted review
Bite Back 1-1 Online Coaching  logo

Reply from Bite Back 1-1 Online Coaching

Dear Rosie,

We appreciate you taking the time to write this review and for sharing your experience here. We strive to provide prompt and supportive communication throughout our clients' journeys. It is concerning to hear that you experienced difficulties reaching us, especially when trying to address your health and other issues. We understand how frustrating this must have been and are committed to improving our contact processes.
We did however try reaching out on several occasions through the app yet, we got no response. Moreover, all cancellation requests need to be sent to the payments email stated in the T+Cs document so, the team can process it as efficiently as possible. Going forward, we are currently updating the app to ensure all contact information is prominently displayed for easier communication.
If you would like any further support on this, please reach out to the payment team directly at payments@bitebackwithliz.com so, we can resolve any concerns promptly. We value your feedback and are committed to making necessary improvements to ensure a better experience for all our clients.

Thank you again for bringing this to our attention.

Best regards,

Bite Back Team

Rated 5 out of 5 stars

I will be forever grateful for this!

This was absolutely insane! I have been on the program for 3 months and it has changed my relationship with food, my routines and I am still blown away. I worked with Emily, one of the coaches and she was so kind and approachable and held me accountable everyday without judging me and helping me push forward.

I had 3 meal plans and 2 workout plans that sculpted me! First few weeks I couldn't eat anymore because I was sooo full but I was in a calorie deficit!

I also had concerns about cancelling but just talk to your coach about it, Emily took care of that for me with no problems!

I gained back my confidence, better cooking skills and insane progress in the gym that I will continue to build on.

I would highly recommend this as it's not a 3-month fast weight loss program but it educates you to be kinder to yourself by learning what your body needs. <3

15 June 2024
Unprompted review
Bite Back 1-1 Online Coaching  logo

Reply from Bite Back 1-1 Online Coaching

Thank you for the 5* review Petra - it means a lot to the team! We are so proud of you for all the amazing progress you've achieved!

Rated 1 out of 5 stars

Be very careful with this program

As in another opinion, I signed up without being sent the conditions and when I unsubscribed in January, I wrote to payments to unsubscribe and they told me that I would have to pay two extra months, that my last payment would be on January 1 March. I accepted it because it was my fault to sign a commitment without the conditions having been sent to me. We are in June and they continue to charge me the monthly payment every month. I have written to all possible emails and have not received any response. I have spoken to my bank and have filed a dispute with them for each month charged but it can take up to 6 months to be resolved. Be careful because signing up is very easy but unsubscribing is extremely difficult and the customer service is the worst. I just want them to stop charging me, unsubscribe and return the €555 that they stole from me

10 June 2024
Unprompted review

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