Birkenstock Reviews 

Absolute the worst company. They completely mess up my order and in the end I am out of pocket and no goods. Three weeks have passed and instead of offering to send the goods urgently I am told to re order hence losing my voucher and wait for ever, another crap company to deliver. Stay away from this poor company. Completely ruined a birthday and customer service did not care.

Steer clear! Dont buy on-line! I have had a dreadful experience with Birkenstock, who have failed to refund me for several pairs of shoes never delivered. No attempts to resolve the issue despite clear evidence received from them that they know my shoes never arrived because they had been damaged by the courier. Unacceptable customer service. For such a large brand you would imagine they would have this sorted. Are they tanking their sales and can’t afford to refund people? Approaching fraud.

Great sandals. Good customer service.

I have purchased a pair 10 days ago with promise of delivery within a couple of days. No delivery and they just tell you to contact the courier. It should be their responsibility as well to ensure all works well.

Ordered some shoes 3 weeks ago and still not arrived!
Customer services at Birkenstock refuse to refund me unless the currier service (evri) accept that they’ve lost the parcel, which they won’t.
I’ve emailed several times and had no reply. Called and been told to wait for evri to find the parcel.
Seems the only solution is to contact bank now

I bought steel-toe work boots Style QS700 £145 incl shipping.
Only worn them for three weeks and the heel has worn down. I'm wearing into the white Birkenstock band around the heel.
They are currently with a local cobbler having a replacement sole fitted.
Probably OK if you work on deep pile carpet but otherwise not fit for purpose.

Kinga from customer service is terrible and should not be working in customer service if she does not know how to be polite. Very blunt and unhelpful.

Nearly nothing is available and if you do find one to purchase, prepare to wait forever for the shipmen. They would sit in it for at least a week. Also inquiry emails were never answered.

Worst customer service ever. Agents end chats and unable to resolve

I have not received a product for two weeks now and the customer service, Maja Smith, Patricia Carpenter and Kinga Holmes have been so unhelpful. None of them can figure out where my parcel is and refuses to refund the product. I will never be buying from Birkenstock again as their customer service is appalling and you may never get your money back.

Wow wish I had read reviews before ordering. I really thought a brand like this would be good. Ordered two pairs of sandals as I wanted to compare them side by side. Arrived today and found the box labelled as Franca 40 contained a pair of black EVA clogs in 42. Phones to raise it with them to be met with a dismissive, disinterested CSA. Your loss, potentially £200 worth of goods if I’d liked both pairs and been able to try them side by side. Won’t be ordering from their website again. Compare this with Ralph Lauren who I gave slightly critical survey result to following problems with delivery &’return who got straight on to me to offer a solution.

The service matched the excellent quality of the product.

I bought my son Birkenstocks for school. He's 12 but he really wanted them. After only a month the one of the buckles completely broke off. I spoke with customer service and they said there was nothing they could do! I hadn't even finished paying them off as I had to use afterpay to buy them. Luckily I found a local cobbler and hoping the repair won't end up costing a lot. You would think when you pay $125 for shoes they would last longer than a month.

I’ve worn Birkenstock shoes for years and have generally been very satisfied with the product. Unfortunately, the buckle on my new pair broke after only a few wears, which meant I had to contact customer services for the first time.

That’s when the real disappointment began. I’ve been going back and forth with customer services for over two months just to get a refund. The process has been astonishingly bad — slow, unhelpful, and with no sense that anyone cares about resolving the issue.

It’s deeply frustrating that such a strong product is let down by such poor service. This experience has really put me off buying Birkenstocks again.

I bought a pair of black Arizona Rivet Suede Leather from the official UK Birkenstock website. Although the shoes are really pretty and comfortable, the buckles are way too loose, making it difficult to keep them on when walking down the stairs. The worst part though is that they stain my feet black! I did my best to remove the stains but they just won't go. The quality is so poor. I left a review following the link I sent but it's not public. DO NOT BUY THIS MODEL (£170)!

I absolutely love Birkenstock sandals and I’ve been wearing them for over 20 years now and as for my wife she has a pair for every day of the week which she wears regularly throughout the year. 5 out of 5 for me and my wife, thanks again

I would give 0 stars! Ordered my first pair of Birkenstocks from Office London and got them straight away. Decided to order some more pairs from the official Birkenstock website and what a mistake that was! They clearly do not care about their customers at all which is strange and very disappointing as they are such a big and well known brand! Perhaps they have gotten so big that customers are no longer their priority? I placed my first order on 16/08/25, waited ages and eventually discovered that Evri had damaged my parcel and returned it to Birkenstock! Contacted Birkenstock who did not seem that sorry or bothered and said I would have to wait for the damaged item to be received by them and they would only then refund me! They said they could not even send me a replacement order, I would have to do that myself! Only when I complained did they refund me later that day and because I really wanted the shoes and could not get the particular ones from anywhere else, I had to place another order! Still waiting for this second order to arrive, Evri tracking keeps saying it’s delayed, same as previously! Why on earth do they use such a cheap courier as Evri for really expensive shoes? My order totals almost £250 and I very much doubt I will ever see it! It’s so frustrating and time consuming! I just contacted Birkenstock and they could not care any less! They said they had no idea basically and if they did look into it, it would take longer! ?? What!! I don’t know why they bother with a ‘help chat’ as it’s of no use at all and their staff do not care! I can see there are mostly terrible reviews on here and it looks like Birkenstock pay no attention to these reviews and don’t even bother responding to them!

A pair of gizeh sandals is half inch narrower than that of gizeh we bought over ten years go-
No satisfaction from customer service and no complaints dept

They’ll lose customers because Birkenstock are around since 1700’s- being a German brand they’re supposed to be wider than other European brands like Spanish shoes

A disgrace - to narrow regular fit sandals just become someone somewhere thought it was a good idea

Terrible decision - they’re not what they used to be

So expensive sandals and so cheap material.Primark have better quality.Never again buy something from this family run s..t business

I have bought 2 pairs of Birkenstock
(Birko-Flor Birkibuc Stone und Mocha).
They have the best quality 🌟🌟🌟🌟🌟