Birdy Grey logo
Visit website

Birdy Grey Reviews 339

•
TrustScore 4 out of 5

4.1

Bridal Shop
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the quality of the suits, describing them as premium and well-fitting. Many people highlight the exceptional customer service, noting prompt, helpful, and understanding interactions, especially when resolving issues with orders or shipping. The efficiency of delivery is also frequently mentioned, with many orders arriving quickly and on time. However, some customers expressed dissatisfaction with the product quality, particularly regarding certain dresses, describing them as thin, flimsy, or poorly sewn. There were also occasional issues with delivery services, with some packages being mishandled or delayed. A few other people also felt that sizing could be inconsistent, especially in the bust area of some dresses, or that certain items required significant steaming or alterations upon arrival.

What people talk about most

Product

Consumers have mixed feelings about the product quality. While some reviewers praise the tasteful colors,... See more

Quality

Users describe positive interactions with quality. Many customers are impressed with the high quality of... See more

Delivery service

Customers consistently note positive experiences with delivery service, often praising fast shipping and... See more

Order

Reviewers mention ambiguous feedback about order. While some customers praise the easy ordering process,... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the exceptional, prompt, and... See more

Based on these reviews

Rated 4 out of 5 stars

The fabric samples are beautiful, I am planing to use Birdy Grey for my bridal part, the groom's party as well as out flower girl and ring berer. I do have to ensure that Birdy Grey has the size for y... See more

Company replied

Rated 4 out of 5 stars

The customer service was prompt and helpful. The dress got lost initially and took over 2 months to come in, however, after contacting customer support they were able to correct the address and send a... See more

Company replied

Rated 5 out of 5 stars

Exceptional service! I cannot say enough good things about this company. Suit was great fitting and premium quality. All came quickly and their customer service tops any company I’ve ever worked with!... See more

Rated 5 out of 5 stars

I'm super impressed by the quality of the suits. I wasn't expecting them to feel as high quality as they do. The "find your perfect fit" ai metrics were insanely accurate and I love how it explained h... See more

Company replied

Company details

  1. Bridal Shop
  2. Wedding Store

Written by the company

Shop fresh, affordable bridesmaid dresses online that pop in pictures in colors that complement the wedding palette, starting at $89. Birdy Grey is a direct-to-consumer bridal brand focusing on affordable, on-trend bridesmaid dresses, gifts & accessories for the marrying generation. Solving the age-old pain point around bridesmaid dresses, Birdy Grey helps bridal parties find the perfect bridesmaid dresses that pop in pictures, at prices that make everyone happy. The company was founded in Fall 2017 in Los Angeles by branding and fashion expert, Grace Lee, who brings experience working for top female brands in fashion and beauty, along with Monica Ashauer, Co-Founder and President.

Contact info

4.1

Great

TrustScore 4 out of 5

339 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 59% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great options and nice product!

Birdy Grey got me what I needed even with an intense timeline. The dresses came as they were shown online. I was happy to find a variety of modest dresses on their website. THANK YOU Birdy Grey!

9 February 2026
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I have two kids getting married this summer and ordered both dresses from your site. The first one has already arrived - I love it, so I ordered the second!

2 February 2026
Rated 5 out of 5 stars

The customer service is top notch

The customer service is top notch! I had many questions and all were answered, dealt with 2 different team members and they were truly helpful, made my shopping experience super easy!

5 February 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look