Great images. Wifi has to be really strong to maintain an uninterrupted live feed. The Hummngbird Duo has AI bird identification which seems accurate so far. That said you get false motion alerts... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The camera and feeder have been educational: a lot of fun. The only downside to the feeder is the difficulty cleaning inside the hopper. The AI bird recognition is another matter. It only recogni... See more
Company replied
I LOVE my new Birdfy Humfeeder!! I love watching birds and this takes it to the next level! I put it out yesterday and had my first ruby-throated hummingbird show up within a couple of hours. So exc... See more
Company replied
This feeder is a fantastic, affordable hobby for the whole family. It’s easy to assemble and captures clear pictures of all the cute, unique birds in my area. I use it to share daily updates with my n... See more
Company replied
Company details
Written by the company
In 2020, Birdfy took flight to make birdwatching fun and easy for everyone! With a foundation in smart camera tech, we brought backyard birds straight to your device. As a sub-brand of Netvue Technologies, we used over 20 years of experience in smart home gear to create our first hit - the Birdfy Feeder. Now, we’ve expanded into feeders, birdhouses, and more, all designed to enhance your birdwatching experience by making it easy to spot, identify, and share those special moments.
24/7 Dedicated Support
Written by the company
- We're committed to our customers!
- If you’re having any issues with one of our products or services, please do not hesitate to contact us and let us know how we can be of assistance!
US Free Shipping
Standard Shipping: 3-7
Under normal circumstances, your product will be processed and dispatched within 48 hours.
Contact info
1055 East Colorado Boulevard, 5th Floor Pasadena, 91106 , Pasadena, United States
- (+1)866-749-0567
- support@birdfy.com
- birdfy.com
Limited Time Price Drop! Don't Miss Out!
4.2
Great
1K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
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Best and easiest customer service i can…
Best and easiest customer service i can recall. I went through their steps without resolution for my issue- so they made it right. I am impressed!
29 March 2026
Reply from Birdfy
Hi Mike,
Thank you so much for your kind words! We're thrilled to hear that our customer service team was able to make things right for you. While we always aim to resolve issues on the first try, we're glad we could find a solution that worked for you in the end. Your satisfaction means the world to us!
If you ever need anything in the future, don't hesitate to reach out. We're always here to help! 🐦
Regards,
Birdfy
Ebony model cheap wood/poor customer service
Ebony model has cheap wood and the instructions state that the CUSTOMER must seal it before use.
Came with the metal grate jammed into the birdhouse and nearly cut my hand just prying it out and putting it in it’s correct slot.
The misplaced metal grate put a dent/crack in the door.
Lack of antenna limits where it can be placed.
Customer service has been fighting with me tooth and nail just to return it and pay for shipping it back
Awaiting contact from a”second level” person
21 March 2026
Reply from Birdfy
Hi Jeffrey,
Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration this situation has caused. This is not the experience we want for you, and we genuinely want to make this right.
We understand your concerns regarding the product quality and the difficulty you’ve experienced, and we truly appreciate you bringing this to our attention.
Please allow some time for our Tier 2 Technical Team to review your case. They will get in touch with you and work toward a suitable resolution as soon as possible.
Thank you for your patience and understanding.
Kind regards,
Birdfy
I really want to love these devices but…
I really want to love these devices but I think the two birdfeeders I have are first generation and just full of quirks that have since been worked out in later models. I don't know...but it has been one disappointment after another. The latest is that I ordered a solar panel from you so I don't need to constantly take them down and charge them. I ordered the panel with the splitter for two birdfeeders. It does not work. First, the splitter cords are so short I can't imagine they work for anyone. Why would you make them so short knowing that people are going to be connecting two birdfeeders?? Next, the USB C plug would fit into the charger on the back of the birdfeeder but the plastic around the port won't allow it to fit. The port at the top of the camera will fit, but again the cord is so short it sticks up and won't allow the plastic cover over the ports to close, thereby exposing it to weather. The feeders are not really worth all the hassles. I am so disappointed.
22 March 2026
Reply from Birdfy
Hi Dorothy,
Thank you for taking the time to share your experience. We’re truly sorry for the inconvenience you’ve encountered. This is not the experience we want for you.
We genuinely want to make this right. I will be sending you a follow-up email shortly so we can provide a resolution and ensure everything is properly addressed for you.
Thank you for your patience and for giving us the opportunity to assist. If you need any immediate assistance, please feel free to reach out through Birdfy Chat, email, or phone support (available for US customers).
Warm regards,
Birdfy
Reply from Birdfy
Hi Joseph,
Thank you so much for the wonderful feedback, Joseph! We're thrilled to hear that your solar charger is working perfectly. We hope it keeps your Birdfy feeder powered up and brings you endless joy watching your feathered visitors!
If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦
Regards,
Birdfy
Birdfy is great for seeing these little…
Birdfy is great for seeing these little humming birds!
21 March 2026
Reply from Birdfy
Hi Kimberly,
Thank you so much for sharing your experience. It’s lovely to hear you’re enjoying Birdfy, especially with those tiny hummingbirds! They’re such amazing little visitors, and it’s always a special moment being able to watch them up close.
If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦
Warm regards,
Birdfy
Love it!
Love my Birdfy! So much fun watching the various birds who visit each day. I love that the birds are identified and the constant updates of the species captured.
The speaker allows me to scare squirrels away or make birds turn towards the camera.
29 March 2026
Reply from Birdfy
Hi M Lynch,
Thank you so much for sharing your experience—we’re truly happy to hear how much you’re enjoying your Birdfy! It’s wonderful to know you’re having fun watching the different birds each day and making the most of the species identification feature. The speaker feature is definitely a fun bonus too—sounds like you’ve found a great way to keep those squirrels in check!
If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦
Warm regards,
Birdfy
New experiences.
29 March 2026
Reply from Birdfy
Hi Roy,
Thank you so much for taking the time to share your feedback! We're delighted to hear that Birdfy has brought you new experiences — that's exactly what we love to create for our customers!
We hope you continue to discover and enjoy all the amazing birds that visit you. If you ever have any questions or need assistance, don't hesitate to reach out. Happy bird watching!🐦
Warm regards,
Birdfy
I’ve had my Birdfy feeder for a couple…
I’ve had my Birdfy feeder for a couple years now. I absolutely love it!! It’s so fun each morning to check and see who is visiting! I highly recommend it for anyone who loves birds!
29 March 2026
Reply from Birdfy
Hi Barbara,
Thank you so much for your wonderful feedback! It truly warms our hearts to hear that you've been enjoying your Birdfy feeder for a couple of years now. That morning routine of checking in on your feathered visitors is something we love to hear about — it's exactly the experience we set out to create!
Your recommendation means the world to us, and we're so grateful for your continued support. If you ever need any assistance or have questions, don't hesitate to reach out. Happy bird watching!🐦
Warm regards,
Birdfy
Quick and friendly
28 March 2026
Reply from Birdfy
Hi,
Thank you so much for your kind words! We're thrilled to hear that you found our service quick and friendly — that's exactly the experience we always strive to provide for our customers.
We hope you're loving your Birdfy and enjoying all the wonderful bird visits it brings! If you ever need any assistance, don't hesitate to reach out. Happy bird watching! 🐦
Warm regards,
Birdfy
Started Christmas 2025 as a gift and now addicted
I was given my 1st Birdfy Feeder Cam2 for Christmas by my lovely brother. This was the perfect gift for me as I no longer have to grab my camera, hide and shoot what turned out to be blurred photos. Within minutes ROBINS, Bluetits, Greatits, Coaltits arrived. Days later a first for me, Nuthatch, Siskin and Long tailed Tits too. The unit itself is so well designed, the attention to aesthetics is pleasing too. The attachments have been well thought out and versatile. Customer Services is tiptop with great communication and assistance. AI, whilst not perfect is really good at recognition….as a Data Analyst, it is about Machine Learning; so the more feedback Birdfy receive if misidentified the better the AI will be. The solar panels have kept the battery fully charged. The Dual Camera is brilliant as capturing close up/follow me whilst the wider angle cam is very crisp. If I needed one other item it would be a cage type attachment (have mocked up my own) to stop Pigeons, Magpies, Starlings and Crows from vegetating all day.
Since Christmas I purchased the Ebony Feeder, Ebony Bird Box (for nesting) and a Birdfeeder (Blue roof and white plastic) and bought a cage they sell and seed tray. The birdcage still lets in Starlings and the Pigeon found its head could fit…so I moved the perch as the little birds cope without it. The App is fantastic too….the outputs per visit are a selection of 2 videos and still shots. Whilst the BirdNest Box (hanging one) has the various phrases of nesting. I am currently at Prelude Mode where birds are looking for their ideal house. Other phases are Nesling, Brooding, Nestling, Fledgling.
You can buy lifetime AI ID or some come with the device for free. I purchased cloud to store favourite photos otherwise you get limited free monthly storage that rolls each month.
Do i like them…..nope, I love then 💖 🎥
29 March 2026
Unprompted review
Reply from Birdfy
Hi Jacquelin,
Thank you so much for this amazing feedback. It truly made our day! We’re thrilled to hear how much you’re enjoying your Birdfy setup and discovering so many beautiful bird visitors. It’s great to know the design, features, and app are all adding to your experience, and we really appreciate your thoughtful insights as well.
If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦
Regards,
Birdfy
Reply from Birdfy
Hi Kay,
Thank you so much for your wonderful feedback! We're thrilled to hear that your order arrived promptly and that the assembly instructions made the setup easy. We always strive to make the experience as smooth as possible from delivery to setup!
We hope you're enjoying your Birdfy and all the amazing bird visits it brings. If you ever need any assistance, don't hesitate to reach out. Happy bird watching! 🐦
Warm regards,
Birdfy
Fast delivery and wow what a nice bird…
Fast delivery and wow what a nice bird house! It exceeded my expectations for quality. The camera quality is amazing too!
20 March 2026
Reply from Birdfy
Hi Beth,
Thank you so much for your wonderful feedback! We're thrilled to hear that your order arrived quickly and that the quality exceeded your expectations. That truly means a lot to us! We put a lot of care into our products, so it's fantastic to know the camera quality impressed you as well.
We hope you enjoy every bird-watching moment with your new Birdfy! If you ever need any assistance, don't hesitate to reach out. Happy bird watching! 🐦
Warm regards,
Birdfy
Great service
Great service. The website was helpful and my experience was easy and fun.
20 March 2026
Reply from Birdfy
Hi Francis,
Thank you so much for your kind words! We're delighted to hear that your experience on our website was easy and fun. That's exactly what we aim for! We hope you enjoy your Birdfy and have a wonderful time discovering all the amazing birds that visit you.
If you ever need any assistance, don't hesitate to reach out. Happy bird watching!🐦
Warm regards,
Birdfy
Great products
21 March 2026
Reply from Birdfy
Hi Douglas,
Thank you so much for your feedback! We're thrilled to hear you're enjoying our products. Your support means the world to us! If you ever need any assistance or have questions, don't hesitate to reach out. Happy bird watching! 🐦
Regards,
Birdfy
SCAMMED!
I received an offer from your mystery shopper marketing department to purchase and review a new product (Jolly 5 birdbath) from a leading US technology store. In turn I was supposed to receive a refund for the entire purchase price of almost $150 afterI reviewed it. No further information was givenat that time. I purchased your Jolly 5 and reached out several times asking for how and where to review to the initial offer, I sent emails to secret shopper offer, to customer service email, and finally after receiving no response I phoned customer service. They promised to reach out to the mystery shopper department where I would receive a response within 48 hours. That was over two weeks ago and I have not heard a word from your company. LUCKY, I returned the expensive unopened POC to the company I purchased from and because I am a regular customer they refund my money and sent your junk back. A company that pulls this marketing scam to make a few sales can't be trusted to do any business. BUYER BEWARE, if their marketing department does this, what else will the company do to peddle their junk.
2 March 2026
Unprompted review
Reply from Birdfy
Hi,
Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration this situation has caused. This is not the experience we want for you, and we genuinely want to make this right.
Please contact our Customer Support team via Birdfy Chat in the Birdfy app, by email at support@birdfy.com, or by phone at 866-749-0567 (available for US customers, 9 AM–6 PM EST). This will allow us to look into the issue and work toward a solution as quickly as possible. Our team will be happy to guide you through the next steps.
Your satisfaction is very important to us, and we truly appreciate your patience.
Kind regards,
Birdfy
Reply from Birdfy
Hi Craig,
Thank you so much for your wonderful feedback! We're thrilled to hear that you've been having so much fun with your Birdfy! That's exactly what we hope for — joy, discovery, and a front-row seat to nature right in your own backyard.
We truly appreciate you taking the time to share your experience. If you ever have any questions or need assistance, we're always here to help. Happy bird watching!
Regards,
Birdfy
We enjoy watching the birds on our…
We enjoy watching the birds on our birdfly. We also have other guests that visit our feeder, such as squirrels and raccoons. We had to order another perch because a fat squirrel broke the original one.
28 March 2026
Reply from Birdfy
Hi Stucker,
Thank you so much for sharing your experience! We love hearing that you and your family are enjoying watching the birds — and it sounds like you're getting quite the variety of visitors at your feeder!
We're sorry to hear that a determined squirrel got the better of your perch! We appreciate you sticking with us and ordering a replacement. If you ever need any further assistance, please don't hesitate to reach out — we're always happy to help!
Regards,
Birdfy
Birdify is fraudulently selling…
Birdify is fraudulently selling unnecessary 3rd party shipping insurance.
Their checkout button initially loads as 'Check out' then transforms into that button agreeing the purchase of the purchase shortly after. It would seem if a user clicks the button relatively quickly it's possible for it to be added to the cart without the intention or realisation they have made this purchase.
This fraudulent service doesn't offer any benefits in the UK.
I will be raising this with the UK trading standard. This is false selling and disgraceful.
21 March 2026
Unprompted review
Reply from Birdfy
Hi,
Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration this situation has caused. This is not the experience we want for you, and we genuinely want to make this right.
Please contact our Customer Support team via Birdfy Chat in the Birdfy app, by email at support@birdfy.com, or by phone at 866-749-0567 (available for US customers, 9 AM–6 PM EST). This will allow us to look into the issue and work toward a solution as quickly as possible. Our team will be happy to guide you through the next steps.
Your satisfaction is very important to us, and we truly appreciate your patience.
Kind regards,
Birdfy
This was a great purchase
This was a great purchase. I happened to see this bird feeder on a YouTube video. There is U.K. fellow remodeling an old house in Italy. Very interesting. But on one of the videos he was putting up a bird feeder. I did a freeze frame and took a photo of the box. Then enlarged it. I read the name of the company and the model he had. Easy. I went to the website and ordered it. I got the cedar wood model and it's beautiful. Initially, I had it in the wrong location. I contacted support when I didn't have any bird visits. I was told that I should move the bird feeder closer to a tree if I could. I did that. That's what I had to do. In no time I was being alerted that the birds were feeding. I opened the app and looked at the videos. There were two birds at the feeder. They continue to come all hours of the day and evening. I go through about a gallon of bird feed every week, maybe every 8 days. The birds really do take advantage of the food. Other birds see them there and they kind of wait in the tree until a place opens up. It's really interesting to watch them. This was one of the best purchases I've made for my backyard. The video camera is 4k and it's very clear, but so is the speaker. I can hear them eating away or just singing with each other. It's just a nice feeling to go out in back and see these guys enjoying the feeder.
8 January 2026
Unprompted review
Reply from Birdfy
Hi Jim,
Thank you so much for sharing your experience! 😊 We love how you discovered Birdfy—what a great story!
We’re glad our team could help with the placement, and it’s wonderful to hear your backyard is now full of bird activity. Enjoy those clear 4K views and peaceful moments with your feathered visitors!
We truly appreciate your support and are always here if you need anything.
Regards,
Birdfy
Still haven’t received my purchase.
10 March 2026
Reply from Birdfy
Hi Thomas,
We’re very sorry to hear that you still haven’t received your purchase. This is not the experience we want for you.
Please know that we truly want to make this right. We will be sending you a follow-up email shortly so we can look into this further and assist you as quickly as possible.
Thank you for your patience, and we’ll take care of this together.
Regards,
Birdfy
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