Birch & Yarn Reviews 204

TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, most reviewers were let down by their experience overall. Many customers reported not receiving their orders, with items like rugs, cameras, and even expensive kitchen appliances never arriving. People frequently mentioned issues with tracking information, often receiving numbers that didn't work or no tracking details at all. Reviewers also found it impossible to get responses to their emails or phone messages, leading to frustration and a lack of communication regarding their purchases. The website itself was a common source of problems, with many reporting it being down or inaccessible after placing an order, raising concerns about its legitimacy. Conversely, a small portion of people felt satisfied, noting prompt delivery and items arriving as described, with some even praising the product quality. However, some customers also noted that while items eventually arrived, they sometimes took longer than advertised or lacked proper packaging, leading to concerns about potential damage.

What people talk about most

Order

Consumers express significant dissatisfaction with the ordering process, with many advising others not to... See more

Product

People report negative experiences with product, with many customers stating they never received their... See more

Website

Reviewers highlight significant dissatisfaction with the website, with many explicitly warning others not to... See more

Delivery service

Reviewers express significant dissatisfaction with the delivery service, frequently reporting that items... See more

Response time

Users describe negative interactions with response times, with many reporting a complete lack of response to... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Scam company, avoid!! I purchased a rug from them that has never arrived. They’ve provided a screenshot of their own sales software showing the rug marked as delivered but I never received any trackin... See more

Rated 1 out of 5 stars

Ordered small cupboard for wall. Arrived very badly packaged and 2 ceramic items shattered. Item took a long time to arrive and very little info given from seller Rishu Goyal. Eventually received 2 re... See more

Rated 1 out of 5 stars

This is a proper scam website, I don’t understand how they haven’t been taken down so far. Received a purchase confirmation with tracking information that doesn’t track anything. Needless to sa... See more

Rated 1 out of 5 stars

Scammed. Site looked legit. Ordered camera £300 and received confirmation email and tracking number. Checked couple days later and google wont allow me to enter website. Should have checked on h... See more


Company details

  1. Rug Store
  2. Antique Store
  3. Candle Store
  4. Countertop Store
  5. Home Goods Store
  6. Incense Supplier

Written by the company

Fair-trade products, handcrafted in India. A vogue endeavour to promote bona fide creativity, vintage and bohemian styles in a range of homewares, gifts and furniture. Explore our collections online!


Contact info

1.4

Bad

TrustScore 1.5 out of 5

204 reviews

5-star
4-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Not great

Package took a while to arrive although the delivery charge was unusually high £6. The rug didn’t have the same colours as the one pictured. It was quite different actually. And if I knew that’s what I was gonna receive, I wouldn’t have ordered it. The returns is not free as you have to pay for it, so it I’d have to pay to return a product that didn’t arrive as described. Not worth it. So I’m left with an unwanted product that doesn’t suit my living room.

25 February 2021
Rated 5 out of 5 stars

Love my hand painted mosaic drawers

I bought 2 of these to put on my dressing table. They are perfect. I am pleased my purchase will support artisans in Jaipur. They arrived very well packed and sooner than I expected

21 February 2021
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Reply from Birch & Yarn

Thanks for your lovely Feedback

Rated 5 out of 5 stars

First purchase from Birch & Yard and…

First purchase from Birch & Yard and couldn’t be happier . Service was excellent , arrived quickly and was well packaged so arrived in perfect condition

14 February 2021
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Reply from Birch & Yarn

Thanks for your lovely Feedback

Rated 5 out of 5 stars

Beautiful bag

Beautiful bag, gorgeous material, definitely going to be buying more products.

9 February 2021
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Reply from Birch & Yarn

Thanks for your lovely Feedback

Rated 5 out of 5 stars

Order processed & dispatched very…

Order processed & dispatched very promptly. Received the cushions just 6 days after ordering.

Cushions are beautiful colours & attractive designs.

21 January 2021
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Reply from Birch & Yarn

Thanks for your lovely Feedback

Rated 5 out of 5 stars

Tus Cotton Cushion

Beautiful artisan product, a really special piece in our home. Friendly out of hours helpful communication and speedy delivery. Many Thanks!

17 January 2021
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Reply from Birch & Yarn

Thanks for your lovely Feedback

Rated 5 out of 5 stars

Highly recomended

I love my incense holder. A beautiful item that came beautifully packaged.

9 January 2021
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Reply from Birch & Yarn

Thanks for your lovely Feedback

Rated 5 out of 5 stars

She is beautiful!! (Paradise Hand Painted Table)

Thank you so much for the carefully wrapped Paradise table, absolutely stunning and love her! I am currently decorating my room and this will be a key piece (& my new prized piece!). Will most definitely tag you once renovations are done! Once again thank you & also thank you for your kind note and discount code, I already have my eye on a few more bits and bobs! Wishing you all a prosperous happy new year! 🎊🌌

4 January 2021
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Reply from Birch & Yarn

Thanks for your lovely Feedback

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with, loved what I ordered ended up keeping it for myself got my mate a mug instead lol !

22 December 2020
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Reply from Birch & Yarn

Thanks for your lovely Feedback

Rated 5 out of 5 stars

Absolutely gorgeous hand-made product

Absolutely gorgeous hand-made product. It was lovely to receive a hand-written letter in from Birch & Yarn with the product- the thought and special care goes a long way to making the product extra special and a great customer experience. Would definitely shop with them again.

4 December 2020
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Reply from Birch & Yarn

Thanks for your lovely Feedback

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