Can't cancel out an individual item from an order. Duplicated and do not need two. All they let you do is reorder.
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Review summary
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I bought their Panda jetpack for the X1 3D-Printer. The fanducts are aimed above the nozzle instead below it. Also their allen keys werent usable. The pins for mounting are slightly too big, so I h... See more
BIQU sold hotend products with knownquality issues. My juicer hotend failed and caused damage to my H2D printer. The service team was really unhelpful, was not willing to refund my order and continual... See more
Placed an order with the company than put in a request because I wanted to change some things. They insisted on helping me amend the order quiche after 3 days of going back and forth they could not fi... See more
Company details
Written by the company
BIQU&BIGTREETECH | Premium 3D Printing Components & Upgrade Parts Manufacturer. Get precision-engineered buildplates, displays, mainboards, modules, drivers, and hotends for Bambu Lab, Creality, Prusa, Anycubic, Voron & other major 3d printer brands. Upgrade your print ecosystem.
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Hong Kong
- biqu.equipment
2.3
Poor
82 reviews
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Horrible Customer Experience
Order placed and paied on 05.10.2023 today is 17.10.2023 and still nothing is packed or shipped out. WhatsApp Support answers days later and say I should contact the shipper by email ?? What the heck. Thats nothing what I understand under customer support. Do not order there if you really need the parts.
17 October 2023
Unprompted review
Excellent 3D Printer company
Another order delivered to the UK in good time. Excellent prices! Now my one stop shop for 3D equipment! Will deffo be back!
9 August 2023
Unprompted review
Their support is horrible
Their support is horrible. They perform an arrogant indifference and apparently hope that users give up or that the return deadline for the product is exceeded before a response is received. They seem to have become too big of a company to take their customers genuine seriously.
17 July 2023
Unprompted review
worst buying experience and support I had
ive seen reviews on YouTube, ordered a hermit crab and some other products, the products maybe good (in general) but the support is just awful, wouldn't want that treatment for you enemies
first of all the hermit crab, I ordered the CAN version they sent me the standard, and after 100 pics sent they admited they send the wrong product
same goes for the h2, sent me the old version, and had yet again to send many many pics and the box clearly shows the old version they were just open this, send pics of this and that, I didn't accept the lousy refund amount they offered but they just decided with Aliexpress that and sent it anyways, I kept the things hoping its the last ill have to deal with them
2 plates were very loose, even a 1-2000mms2 speeds just knocks it off he park and it comes flying away, contacted the support, were answering quicker for sales, when it came to support, no one was there anymore
an e3 v3 and a touch screen, 2 mosfets were blown, motherboard was plugged for like an hour, noticed part cooling fan not spinning checked things out, not working also the case cooling fan, contacted them. . . the motors needs to be turning and the fan only turns when the extruder goes to .. . which is common infos and I can see that in the marling config, and sent videos
25 May 2023
Unprompted review
I can't recommend bigtreetech enough
I can't recommend bigtreetech enough as there products are quality and a reasonable price 👌 and there after sales series is first class
I purchased there bigtreetech skr mini e3 v3.0 and a tft35 e3 v3.0 for my ender 3 pro
And I had a problem with the tft35 e3 v3.0 screen
So I sent them an email and they couldn't of been more helpful and within a day they resolved the issue
This is why if I could I would be giving them 10 out of 10 for there products and there pricing and there first class service
As they went above and beyond to resolve my issues
25 April 2023
Unprompted review
I bought the SKR MINI E3 V3.0 and got…
I bought the SKR MINI E3 V3.0 and got it in few days, everything is good.
1 December 2021
Unprompted review
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