The website used to be difficult. I don’t remember why but I found it difficult to checkout, so annoying I stopped buying. I came back recently to try again cuz I love the body moisturizer. They made... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordering easy and got my free 3piece gift but I clicked my $25 credit I earned to use and it was not taken off my order. Chat not available either to ask why. Help option had no matching options to... See more
Company replied
I love your products and have been buying them for a few years now. Have repurchased certain items multiple times. Also love your rewards and full size reward. My ONLY complaint is when items go out o... See more
Company replied
I was originally recommended the mineral sunscreen as a healthy option with summer coming up. When ordering I decided to try out the plumping skincare set and to my absolute amazement, after use my ac... See more
Company replied
Company details
Information provided by various external sources
Pioneering sustainable beauty through biotechnology, at Biossance we created a 100% plant-based squalane skincare line that is incredibly effective and safe.
Contact info
United Kingdom
- biossance.com
4.3
Excellent
7K reviews
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easy to shop online but math seems off and customer service online not helpful to answer questions
easy to shop online, but when I checked out, I thought the math looked off. It bugged me so I calculated myself, and it was off by about 20 ish dollars. I asked customer service online to help, but I just got the same answer over and over again. I pulled up the cost of items per the order and the initial cost was off by 20 and the customer service person just kept telling same information and did not acknowledge I sent image of what stated costs were.
I love the products, but the math not matching today.
21 April 2026
Reply from BIOSSANCE
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Liam
Easy website
The site is easy to navigate, the product descriptions are clear and the checkout process was simple.
21 April 2026
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
I love all the perks VIPs get
I love all the perks VIPs get. The one free product a year is also so nice. I love all the products, and they work so well! They’re not cheap so these small perks are really helpful!
20 April 2026
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Easy shopping on app or website. Nice special offer too!
Easy to navigate. I actually opened the app too. I was looking at my account and special offers. Both website and app synced seamlessly. I appreciate that.
The special discount code in an email, just sent today, prompted me to check my product inventory. I was low on 2 items and wanted to try another.
19 April 2026
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
The website used to be difficult
The website used to be difficult. I don’t remember why but I found it difficult to checkout, so annoying I stopped buying. I came back recently to try again cuz I love the body moisturizer. They made it easier I think. I dont know what they did but it was easier to pay.
20 April 2026
Reply from BIOSSANCE
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Liam
Web store was easy to navigate and…
Web store was easy to navigate and rewards are enticing I came to shop because I was needing to and hadn't done it yet and got a promotional email
20 April 2026
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Pleasant shopping experience
Items were easy to find and descriptions clear. I wasn’t able to find the full ingredients list though for what I was looking for, maybe I just had to dig a little deeper. Shopping was easy and checkout was simple.
19 April 2026
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
The emails prompting great sales for…
The emails prompting great sales for products I now live by!
I had to wait to afford a new kit, but you all made it easy.
I look like I dis at 40 and just turned 51, and started using Plump and hydrate before going back to work after complete Heart surgery.
I've recommended Biossance to all who compliment my flawless skin.
Thank you for great products that make a difference soo fast.
20 April 2026
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
I like the fact they have travel size…
I like the fact they have travel size so you can try things first before you fight. You buy the big product in case it doesn’t work for you. And the pricing is really good.
19 April 2026
Reply from BIOSSANCE
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Liam
Love your sunscreen
I love your sunscreen and I'm so happy you are making it again. I appreciate the discount and free shipping for buying two. I use your product every day.
19 April 2026
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
travel kits
Great selection of travel kits which is what I needed. Navigating website was simple and clear. Sales & discounts were advertised and easily accessible.
19 April 2026
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Adding my free full size product and…
Adding my free full size product and rewards credit was not simple. Took a few tries to figure it out.
19 April 2026
Reply from BIOSSANCE
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Liam
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Love this company
Love this company. I pretty much use their routine sets , grab one based on what I’m low on. These products work. I’ve always had sensitive skin, yet these products are so gentle while also being extremely effective. I have received so many compliments on skin, and have just felt more confident since using. I use the amino/aloe gentle cleanser followed by the copper peptide or peptide firming. I always use my algae under eye (magic). Then I have been using the vitamin c moisturizer (which brightens your face noticeable and quickly). At night I finish with the rose oil which has honors firm my five and helped with wrinkles. I do incorporate retinyl , but other than that I use the toner throughout day and always at end. I Just ordered the mineral sunscreen (a small bundle with toner and cleanser all full sizes-great deal) , so I am extremely excited to use it. Biossance has been an amazing company for my skin. I am not scared to try new things because I trust this company. Looking forward to next order, and if you’re in the dense- try a basic routine bundle / starter - try things like under eye and omega repair crème. Or their roller under eye which does wonders. And even just their toner does wonders alone! Grateful my family turned me on to biossance (which was because a sibling had pretty bad eczema, and this was xo politely ima for her). Solid company
18 April 2026
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Dry skin is revived!
Shopping the site is easy and I love the product quality and performance!!!
18 April 2026
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Happy customer
I appreciate that I was able to receive the discount and get my free full sized product as well as a gwp all in the same order. I hate when companies give multiple offers but you can only use one
16 April 2026
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
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