The website used to be difficult. I don’t remember why but I found it difficult to checkout, so annoying I stopped buying. I came back recently to try again cuz I love the body moisturizer. They made... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordering easy and got my free 3piece gift but I clicked my $25 credit I earned to use and it was not taken off my order. Chat not available either to ask why. Help option had no matching options to... See more
Company replied
I love your products and have been buying them for a few years now. Have repurchased certain items multiple times. Also love your rewards and full size reward. My ONLY complaint is when items go out o... See more
Company replied
I was originally recommended the mineral sunscreen as a healthy option with summer coming up. When ordering I decided to try out the plumping skincare set and to my absolute amazement, after use my ac... See more
Company replied
Company details
Information provided by various external sources
Pioneering sustainable beauty through biotechnology, at Biossance we created a 100% plant-based squalane skincare line that is incredibly effective and safe.
Contact info
United Kingdom
- biossance.com
4.3
Excellent
7K reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Great products but...
I love their products and normally purchase from Sephora. This time I wanted to try purchasing directly. I was charged shipping even with my purchase over the fee amount. I received our to customer service before finalizing my purchase. Was told to complete it the order and if there was still a shipping fee, she would refunded me. Nope that was not the case. So I chatted again with customer service and was told the order needed to be completed before they can do anything. I feel like I'm already getting the run around. Hope not because I really like the facial cream
8 May 2026
Reply from BIOSSANCE
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Quick & easy
8 May 2026
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Easy website looking forward to my…
Easy website looking forward to my products. I wish you could include a few samples to make it easier to try different products for the first time.
8 May 2026
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
no free 2 day shipping for VIP member
I thought being a VIP/elite member will get a free 2 day shipping but I didn't get it from my last order.
7 May 2026
Reply from BIOSSANCE
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
I found the Biossance site very easy to…
I found the Biossance site very easy to navigate and the product easy to search for. Everything was very convenient with checkout too. It was very easy to locate where to enter the code as well.
7 May 2026
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Using the app is easy and quick.
Using the app is easy and quick.
Saving products and recommending subscriptions for discounts.
Absolutely love the products
7 May 2026
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Website easy to use and I’ll add…
Website easy to use and I’ll add anything to cart to get free shipping ;)
7 May 2026
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
I love your products happy coustomer plain and simple…
I love your products plain and simple they’re expensive but everyone compliments my skin even though it’s got problems so when something works I love that you give things away and you give incentives. I love it love it thank you.
7 May 2026
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Update from last review
I was able to finally receive my code but customer service wasn’t able to honor their promises for the rewards.
30 April 2026
Reply from BIOSSANCE
Hello Rachell,
We appreciate you sharing your experience and are sorry to hear about the rewards. We'll review what happened and work to improve our service.
A message has been sent to your account.
Kind regards,
Liam
Search and shopping went fine but all…
Search and shopping went fine but all the discount options for signing up email or text failed.
7 May 2026
Reply from BIOSSANCE
Hello,
We appreciate your feedback and apologise that you experienced issues with the discount options. We'll investigate this to improve the experience.
A message has been sent to your account.
Kind regards,
Liam
Could not get the first purchase discount
According to the add, if I signed up with my email, I would receive $20 discount for my first item. However, the discount code wasn’t send to my email until much after I purchased my first item. I asked a representative to help me applying the discount code but he couldn’t. So i feel that it was false advertising.
Updated review: I really appreciate the fact the Customer Service team has taken my review seriously.
4 May 2026
Reply from BIOSSANCE
Hello Anh,
We regret that the discount code wasn't delivered promptly, and we're sorry the representative couldn't apply it. We appreciate you bringing this to our attention. We'll investigate the delay in sending the code to prevent this from happening again. Thanks for your feedback.
A message has been sent to your account.
Kind regards,
Liam
Been using Biossance for years
Been using Biossance for years. Truly a great product line for my sensitive 50 year old skin. The firm & sculpture serum is a must have for me
5 May 2026
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Love the products I’ve used
Love the products I’ve used, especially the rose oil and moistureizer. And getting to use points from previous purchases to have a discount is an added benefit.
10 February 2026
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Love it
first time using this product when i went on vacation and my skin felt great I bought the travel kit just right size for travel.
18 April 2026
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Great but had one issue
Ordering easy and got my free 3piece gift but I clicked my $25 credit I earned to use and it was not taken off my order. Chat not available either to ask why. Help option had no matching options to ask about how to apply my credit.
6 May 2026
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Where is my order?
Where is my order?
It stated 2 day delivery when the the order was placed and I have not heard back since I placed the order.
Please reply or refund if you cannot honor what you state on your website!
4 May 2026
Reply from BIOSSANCE
Hello,
We apologise your order has not arrived as expected. We know how frustrating delivery delays can be, and we'll look into this immediately. Thank you for letting us know.
A message has been sent to your account.
Kind regards,
Liam
I felt it was easy to navigate and the…
I felt it was easy to navigate and the products were explained well. The site is very nice and pleasing to the eye. The products are amazing. I also recieved a discount code and free gift! What could be better!
6 May 2026
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Bummed I had a birthday coupon but it…
Bummed I had a birthday coupon but it had exclusions that is really annoying.
Got the products I needed…
5 May 2026
Reply from BIOSSANCE
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
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