Biorootlabs 

Reply from Biorootlabs

Apr 10, 2026

Thank you very much for this amazing feedback! We absolutely love your enthusiasm and are thrilled to hear that you're already experiencing the benefits. It’s especially rewarding to know that it’s helping with your knees and joints, that’s exactly what we hope for.

You’re so right that it can take a few weeks to really notice the difference, and we appreciate you sharing that insight with others, it’s incredibly helpful. Your support and recommendation truly mean a lot to us. Thanks again for choosing us and for taking the time to share your experience!

Reply from Biorootlabs

Apr 10, 2026

Thank you so much for your kind words! We truly appreciate your support and are so glad you chose our product. It means a lot to us to be part of your wellness journey, and we’re always here if you need anything.

Reply from Biorootlabs

Apr 10, 2026

Thank you very much for sharing this with us, it truly means a lot. We’re really glad to hear that your wife is already experiencing some relief after just a couple of weeks. Seeing improvements in joint swelling and pain is incredibly encouraging.

We understand how challenging arthritis can be, so it’s wonderful to know our product is making a positive difference. We hope she continues to feel even greater benefits over time, and we’re always here if you have any questions or need support. Wishing her continued comfort and wellbeing!

Reply from Biorootlabs

Apr 10, 2026

Thank you for taking the time to share your experience. We’re truly sorry to hear how frustrating and disappointing this situation has been for you, this is absolutely not the experience we want anyone to have with us.

We take concerns like yours very seriously, especially when it comes to delivery issues and refunds. We completely understand how upsetting it is to be told an order was delivered without clear proof, and we sincerely apologize for the stress this has caused.

Please know that we are here to make this right. We would really appreciate the opportunity to investigate this further for you and resolve it as quickly as possible. Could you kindly reach out to us directly at info@biorootlabs.com with your order details? Our support team will personally review your case, work with the courier if needed, and ensure you receive either your order or a full resolution.

Your trust means a lot to us, and we’re committed to fixing this situation.

Reply from Biorootlabs

Apr 10, 2026

Thank you so much for sharing your experience, this is incredibly powerful to hear. We’re absolutely delighted that your thumb joint pain has improved so quickly and that you’re feeling such a meaningful difference after just one week.

Hearing that you may no longer need regular injections after relying on them for so long is truly amazing, and we’re so grateful you trusted our turmeric to give it a try. Your feedback means the world to us.

Wishing you continued comfort and even greater improvements ahead, and thank you again for your support!

Reply from Biorootlabs

Apr 10, 2026

Thank you so much for taking the time to share your experience, we really appreciate it.

We’re glad to hear that the ordering process was easy and that your delivery arrived promptly. It’s wonderful to know you’ve already started taking the Turmeric Curcumin 95 as directed.

We’re especially grateful for your trust in our product, and we hope you begin to notice the benefits soon. Your confidence means a great deal to us, and we’re here to support you every step of the way.

Wishing you the very best on your wellness journey!

Reply from Biorootlabs

Apr 10, 2026

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience and that you feel this way about our Turmeric Curcumin 95 capsules.

We take all customer concerns very seriously and always aim to provide high-quality products and honest service. This is not the experience we want anyone to have with our brand.

We would really appreciate the opportunity to look into this further and understand what went wrong so we can help resolve it for you. Please reach out to us directly at info@biorootlabs.com, and our team will be more than happy to assist you.

Thank you again for your feedback, even when it’s difficult to hear, it helps us improve.

Reply from Biorootlabs

Apr 10, 2026

Thank you for taking the time to share your feedback. We’re truly sorry to hear about the experience you’ve described — especially regarding missing items, unexpected repeat shipments, and the frustration this has caused. This is certainly not the standard we aim to deliver.

It may be that there has been a misunderstanding, particularly regarding the missing items in your order. If part of your order was not received, we would absolutely like to look into this thoroughly, as it may be an error on our side. In such cases, we always offer the option of either a replacement or a refund once the issue has been verified.

Regarding the subscription option, this is presented at checkout alongside the Add to Cart section, clearly labelled as “Save 20% with automatic refills – Shipped every month. No commitment. Cancel anytime.” This is designed to make it clear when a subscription is being selected. The subscription can be fully managed by the customer at any time through the customer portal, accessible via the “Manage Subscription” tab at the top of the website. From there, customers can update, pause, or cancel their subscription, and once cancelled, no further orders are processed or sent.

To clarify as well, the subscription does not involve any additional charges beyond the product itself, it simply sets the order to automatically repeat on a monthly basis, and this is also referenced on the website for transparency.

We are very sorry for the inconvenience and confusion caused and would really appreciate the opportunity to properly investigate both your delivery and billing concerns so we can resolve this for you as quickly as possible.

Please contact us directly at info@biorootlabs.com with your order details, and our team will prioritise your case.

Thank you again for your feedback, even when difficult, it helps us improve our service and customer experience.

Reply from Biorootlabs

Apr 9, 2026

Thank you so much for your kind words, we truly appreciate you taking the time to share your experience.

We’re sorry there was a small issue with the delivery, but it means a lot to us that you reached out and gave us the opportunity to make it right. Providing quick, helpful support is something we genuinely care about, so we’re really glad we could resolve everything smoothly for you.

Your patience and trust mean the world to us. If you ever need anything else, we’re always here and happy to help.

Reply from Biorootlabs

Apr 9, 2026

Thank you very much for your thoughtful feedback, we really appreciate it!

Being proactive and keeping our customers well-informed is something we strive for every day, so it’s incredibly rewarding to hear that this stood out in your experience. We believe clear communication and timely support make all the difference, and your words reassure us that we’re on the right track.

Thanks again for your support, it truly means a lot to us!

Reply from Biorootlabs

Apr 9, 2026

Thank you for taking the time to share your feedback with us. I’m genuinely sorry to hear about the long delay with your turmeric order, I completely understand how frustrating and disappointing this must feel, especially when you were expecting your delivery much earlier.

This is not the experience we want for anyone who chooses to trust us with their health and wellness. We take great pride in both the quality of our Turmeric Curcumin 95 capsules and the service that supports it, and it’s clear we’ve fallen short here.

International shipping can occasionally face unexpected delays, particularly during transit stages such as flight scheduling and customs processing, but a delay of this length is far from acceptable to us. Please know that your feedback is being taken seriously and has already been shared with our logistics partners so we can prevent situations like this from happening again.

We would truly appreciate the opportunity to make this right for you. If you’re open to it, please reach out to us directly at info@biorootlabs.com with your order details, and we’ll do everything we can to support you, whether that’s providing a clearer update, expediting where possible, or discussing a suitable resolution.

Thank you again for your honesty. We’re grateful you gave us a try, and we sincerely hope we can restore your trust.

Reply from Biorootlabs

Apr 8, 2026

Thank you so much for taking the time to share your experience! We’re truly grateful for your kind words and are delighted to hear that everything, from ordering to delivery, went smoothly for you.

Our goal is to make every step as easy and reliable as possible, so it means a lot to know we met your expectations. Your support and feedback genuinely motivate us to keep delivering the best experience we can.

If you ever have any questions or need anything at all, we’re always here for you. Thanks again for choosing us!

Reply from Biorootlabs

Apr 8, 2026

Thank you for taking the time to share your experience. I’m genuinely sorry to hear how frustrating and upsetting this situation has been for you, this is absolutely not the kind of experience we want anyone to have with us.

We take concerns like yours very seriously, especially regarding non-delivery and unexpected charges. What you’ve described is not in line with our standards, and I completely understand why you feel upset and disappointed.

I would also like to clarify one important detail regarding the additional charge you mentioned. During checkout, there is an option displayed clearly above the “Add to Cart” button that reads:
“Save 20% with automatic refills – Shipped every month. No commitment. Cancel anytime.”
Selecting this option enrolls the order into a subscription service, which schedules monthly shipments of the same product. This is not an extra charge, but a continuation of the original order at the selected interval.

Customers have full control over this subscription at all times. It can be easily managed or cancelled through the customer portal by clicking the “Manage Subscription” tab at the top of our website. Once cancelled, no future orders or charges are processed.

That said, we completely understand that this may not have been your intention, and we want to make sure everything is handled fairly and transparently.

Please allow us the opportunity to urgently investigate your case and put things right. If you could kindly contact us directly at info@biorootlabs.com with your order details (full name, email used for purchase, and any transaction references), our support team will prioritise your case. We will review your shipment and billing history thoroughly and work quickly toward an appropriate resolution.

We truly value your trust and would never intentionally cause this kind of experience. Your feedback is important and helps us improve, and we are committed to resolving this matter as quickly as possible.

Thank you again for bringing this to our attention, and I sincerely hope we can turn this around for you.

Reply from Biorootlabs

Apr 8, 2026

Thank you so much for sharing your experience, it truly means a lot to us.

We’re really glad to hear your order arrived quickly and that you’ve been taking the capsules consistently. It’s especially encouraging to know you’re already noticing a reduction in discomfort, even at this early stage. While it can sometimes be hard to tell what’s driving those first improvements, your body responding positively is always a great sign.

Turmeric can take a little time to show its full benefits, so it’s wonderful that you’re giving it that consistency and patience. We genuinely appreciate your openness and trust in trying our product, and we hope you continue to see even more noticeable results in the coming weeks.

Thanks again for taking the time to share your journey with us, we’re here cheering you on every step of the way!

Reply from Biorootlabs

Apr 8, 2026

Thank you for taking the time to share your experience so openly, we’re genuinely sorry to hear about the frustration and concern this situation has caused you. This is absolutely not the experience we want anyone to have with BioRoot Labs.

We completely understand how worrying it must feel to notice a subscription you didn’t intend to sign up for, especially before receiving your first order. Your concerns are valid, and we truly appreciate you bringing them to our attention.

We’d like to clarify that the subscription option is presented during checkout, just above the “Add to Cart” button, with the message: “Save 20% with automatic refills. Shipped every month. No commitment. Cancel anytime.” This is intended to ensure customers can clearly see when they are ընտրing a subscription option. That said, we understand that this may not have been clear enough in your experience, and we will be reviewing how this is displayed to avoid any confusion.

To reassure you, subscriptions are fully manageable at any time through the customer portal. You can access this by clicking the “Manage Subscription” tab at the top of our website. From there, you can cancel your subscription easily, and once cancelled, no future orders or charges will be processed. The subscription itself does not include any additional or hidden fees, it simply schedules a monthly shipment of the same product as your original order.

We’re also very sorry to hear that you haven’t received responses to your emails, that’s certainly not the level of service we aim to provide. Please reach out to us again at info@biorootlabs.com, marking your message as URGENT, and include your order details. We will prioritise your case, ensure your subscription is cancelled if it hasn’t been already, and review your refund request carefully.

Your feedback is extremely important to us, and we are committed to improving both our communication and customer experience moving forward.

Reply from Biorootlabs

Apr 8, 2026

That’s wonderful to hear, thank you very much for sharing!

Knowing that you’re already feeling better truly means the world to us. It’s exactly why we’re so passionate about what we do. We’re really glad the turmeric curcumin is making a positive difference for you.

Wishing you continued wellness, and thank you again for being part of our journey!

Reply from Biorootlabs

Apr 7, 2026

Thank you so much for your thoughtful feedback! It truly means a lot to hear that our communication and timely delivery met your expectations, that’s something we genuinely care about.

We’re especially glad the unique blends caught your attention. We’ve put a lot of passion into creating formulations that stand out while still delivering real value and quality. Knowing that this resonated with you is incredibly rewarding for our team.

Your support and kind words really inspire us to keep improving and doing what we love. Thanks again for taking the time to share your experience, we appreciate you!

Reply from Biorootlabs

Apr 7, 2026

Thank you so much for your kind words! We're thrilled to hear you’re happy with both our pricing and the fast shipping.

We work hard to make sure our products are not only great value, but also reach you as quickly as possible, so it really means a lot to know we delivered on that for you.

We truly appreciate your support and look forward to serving you again soon. Thanks again!

Reply from Biorootlabs

Apr 7, 2026

Thank you so much for sharing your experience, we really appreciate your honest feedback.

We’re glad to hear that the supplement is helping to reduce your inflammation symptoms, even if it’s not eliminating them completely. Supporting your wellbeing in a meaningful way is exactly what we aim for, and it’s encouraging to know it’s making a difference for you.

Everyone’s journey is a little different, and we’re grateful you’ve chosen to be part of ours. Thanks again for your trust and for taking the time to leave a review!

Reply from Biorootlabs

Apr 7, 2026

Thank you very much for sharing your experience with us, we truly appreciate it!

We’re really glad to hear that even within the first week you’re already noticing a difference, especially with reduced discomfort during the night. That kind of early progress can make such a meaningful impact on daily life, and it’s wonderful to know our product is supporting you in that way.

We’re hopeful that with continued use, you’ll see even more improvement over time. Thank you again for your trust and for choosing Bioroot Labs, it means a lot to us!