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The Bio-D Company Ltd Reviews 

695
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 337 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the eco-friendly cleaning and body care products, noting they are wonderfully gentle on sensitive skin while remaining highly effective for everyday household chores. Buyers also appreciate the prompt shipping times, convenient bulk purchasing options, and smooth online ordering process that makes restocking simple. However, some reviewers were not happy with delivery delays caused by external couriers, occasional instances of packages getting damaged during transit, or higher postage costs for smaller orders. A few individuals also noted that delivery companies sometimes failed to complete scheduled drop-offs as expected.

What people talk about most

Product

Consumers find product to be remarkably effective and high quality, frequently praising the fantastic... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrival times and... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the high-performing and... See more

Order

Customers had great satisfaction with the order process, frequently highlighting easy online ordering and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the prompt dispatch and speedy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I became aware of the Bio-D company about ten years ago. Have tried more of their eco-friendly cleaning products & soaps since then & am very pleased with the results. No horrible chemicals to ir... See more

Company replied

Rated 5 out of 5 stars

I love using bio d products because they work without upsetting my allergies. Even the fragrances don't set off an allergic reaction. I like that my home feels safe and clean. I use the laundry soluti... See more

Company replied

Rated 5 out of 5 stars

I tried BioD due to skin irritation from wasing machine tablets. But I also decided to change the other domestic products I use. So far ive used the shampoo. Excellent. Bodywash Excellent Was... See more

Company replied

Rated 5 out of 5 stars

Great quality products. Yorkshire Rhubarb is fantastic. We needed to find washing up liquid that didn’t cause skin problems and had discovered BioD in a holiday let. We are addicted now and found buyi... See more

Company replied



Company details

  1. Cleaning Products Supplier

Written by the company

Bio-D is a leading brand committed to producing high-quality, eco-friendly cleaning products that are both effective and sustainable. Our mission is to provide customers with cleaning solutions that are gentle on the planet while still delivering exceptional cleaning power. We believe that maintaining a clean environment should not come at the expense of the Earth's health, which is why we ensure that all our products are made with biodegradable ingredients and are free from harmful chemicals. With a wide range of cleaning products, including laundry detergents, surface cleaners, hand soaps, and dishwashing liquids, Bio-D ensures that your home or workplace stays spotless, without compromising on safety or sustainability. Our products are suitable for sensitive skin, vegan-friendly, cruelty-free, and certified by numerous environmental organisations, including the Vegan Society and Cruelty Free International. At Bio-D, we take great pride in our commitment to the environment. We use 100% recyclable packaging and aim to reduce our carbon footprint by supporting local suppliers and manufacturing practices that prioritise sustainability. By choosing Bio-D, you're not just opting for effective cleaning products – you're making a positive impact on the environment. Whether you're a homeowner, business, or organisation, Bio-D provides a comprehensive range of eco-friendly cleaning solutions that align with your green values. Join the growing movement towards a more sustainable future by choosing Bio-D today.


Contact info

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4.8

Excellent

TrustScore 5 out of 5

695 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.8

All reviews

(695)

333 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

BioD really helped me

BioD really helped me with a large order last week. I forgot some products but they managed to get them added to the pallet at the last minute. Great service.

10 March 2026
The Bio-D Company Ltd logo

Reply from The Bio-D Company Ltd

Thank you so much for your review! We're really pleased we could help get those extra products added to your pallet at the last minute. Our team always does their best to accommodate when things change, so it's great to hear it made a difference for you.

We really appreciate your support and look forward to helping with your next order.

The Bio-D Team

Rated 5 out of 5 stars

Great service

My order was dispatched the same day and arrived the next. Everything was securely packaged and nothing was missing or damaged. I love the products as well!

22 February 2026
The Bio-D Company Ltd logo

Reply from The Bio-D Company Ltd

Thank you for the lovely feedback! We're delighted to hear your order arrived quickly and that everything reached you safely. It's also great to know you're enjoying the products.

We really appreciate you taking the time to share your experience.

The Bio-D Team

Rated 5 out of 5 stars
The Bio-D Company Ltd logo

Reply from The Bio-D Company Ltd

Thank you for your review! We're glad to hear your order arrived quickly and that you're happy with the product.

We really appreciate your support and hope you continue to enjoy using Bio-D.

The Bio-D Team

Rated 3 out of 5 stars

ok service

Mis information on your web site, had to check with your customer service and it was corrected . hopefully it was right!

5 March 2026
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Reply from The Bio-D Company Ltd

Thank you for your review and for bringing this to our attention.

You originally contacted us through our website after noticing the number of washes shown for the 12.5kg size. After checking this with our team, we confirmed there was an error in the image on the product page regarding the number of washes and the corresponding cost per wash. The information has now been corrected, and we appreciate you flagging it so we could resolve it quickly.

We’re glad our customer service team were able to clarify this for you before you placed your order, and we hope you’re enjoying your purchase, especially with the 10% discount applied to your order.

If you ever have any questions or need any further support, please don’t hesitate to reach out. We’re always happy to help.

Thanks again for your feedback.

Rated 5 out of 5 stars

Efficient

Efficient, friendly staff (no chat-not) and a UK based company producing great products. Would love the return empty container scheme to extend to Isle of Wight…

5 March 2026
The Bio-D Company Ltd logo

Reply from The Bio-D Company Ltd

Thank you for your lovely feedback about our team and products, we really appreciate you taking the time to share it.

We’ve checked our online system and were able to enter a postcode from the Isle of Wight and successfully create a return label for two 20L containers through our Closed Loop scheme.

If you’d like any help arranging this, please feel free to email us at info@biod.co.uk and we’ll be very happy to assist.

You can also find more information about the scheme here and to request your label for free returns : https://biod.co.uk/closed-loop/

Thanks again for your support of Bio-D.

The Bio-D Team

Rated 5 out of 5 stars

The courier followed instr6

The courier followed the delivery instructions which Bio-D attachec to the parcel, so well done!

4 March 2026
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Reply from The Bio-D Company Ltd

Thank you so much for your kind review.

We’re really pleased to hear the courier followed the delivery instructions and that everything arrived smoothly. We always do our best to make sure instructions are clearly passed on, so it’s great to know this worked well for you.

Thank you again for choosing Bio-D and for taking the time to share your feedback.

The Bio-D Team

Rated 5 out of 5 stars

Easy to order online

Easy to order online. Local collection point. Staff polite and friendly

17 February 2026
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Reply from The Bio-D Company Ltd

Thank you so much for your kind review.

We’re really pleased to hear you found the online ordering process easy and that the local collection worked well for you. It’s also lovely to know our team were polite and friendly when you visited.

Thank you again for choosing Bio-D and for taking the time to share your feedback.

The Bio-D Team

Rated 5 out of 5 stars

The delivery was on time and the…

The delivery was on time and the washing product was of very good quality. I like to use Bio D from now on. Gentle on the planet and no nasties for my family.

23 December 2025
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Reply from The Bio-D Company Ltd

Thank you so much for your lovely review.

We’re delighted to hear your delivery arrived on time and that you’re pleased with the quality of the product. It’s wonderful to know you value that our products are gentle on the planet and free from harsh ingredients for your family.

Thank you again for choosing Bio-D and for taking the time to share your feedback.

The Bio-D Team

Rated 5 out of 5 stars

Good range of products and easy to use…

Good range of products and easy to use website. Good local UK company

26 February 2026
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Reply from The Bio-D Company Ltd

Thank you so much for your kind review.

We’re really pleased to hear you found our website easy to use and that you’re happy with the range of products we offer. As a local UK manufacturer, your support truly means a great deal to us.

Thank you again for choosing Bio-D and for taking the time to share your feedback.

The Bio-D Team

Rated 5 out of 5 stars

Quick delivery.

Quick delivery.

22 February 2026
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Reply from The Bio-D Company Ltd

Thank you so much for your review.

We’re really pleased to hear your order arrived quickly. Our team works hard to get parcels packed and dispatched as efficiently as possible, so it’s great to know that made a positive difference to your experience.

Thanks again for choosing Bio-D – we truly appreciate your support!

Rated 5 out of 5 stars

Can't recommend Bio-D enough

Can't recommend Bio-D enough - their products are good quality and reasonably priced for non-toxic and environmentally friendly cleaning products. Dispatch and delivery is always very prompt and have had no issues with damaged products etc.

The non-toxic market isn't as developed in the UK as it is in the US, so it is really good to have a British firm to support.

1 August 2025
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Reply from The Bio-D Company Ltd

Thank you so much for your review.

We’re pleased to hear that you’re happy with both the quality of our products and the service you’ve received. It means a great deal to us that you recognise the care we put into creating effective, non-toxic and environmentally responsible cleaning products — while keeping them fairly priced and accessible.

We’re also really pleased that your orders have arrived promptly and in perfect condition. Our team works hard behind the scenes to make sure every dispatch runs smoothly.

As a proudly British, independent company, your support makes a real difference. We’re passionate about helping grow the non-toxic and eco-friendly market here in the UK.

Thank you again for your support.

The Bio-D Team

Rated 5 out of 5 stars

Too soon to review the products but…

Too soon to review the products but ordering process & delivery were excellent.

21 February 2026
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Reply from The Bio-D Company Ltd

Thank you so much for your lovely review! 😊

We’re pleased to hear that you found the ordering process and delivery excellent — that’s exactly the experience we aim to provide.

We hope you’ll love the products just as much once you’ve had a chance to try them. If you ever have any questions or need any advice, our team is always here to help.

Thanks again for choosing Bio-D!

Rated 5 out of 5 stars

Brilliant products

Brilliant products, brilliant service. I've just used the bathroom cleaner and the limescale remover, and my bathroom is gleaming! Thank you Bio-D.

1 February 2026
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Reply from The Bio-D Company Ltd

Thank you so much for your review!

We’re pleased to hear you’re enjoying our Bathroom Cleaner and Limescale Remover, and even more pleased that your bathroom is gleaming. There’s nothing better than seeing great results with eco-friendly products.

Thank you for your support and for choosing Bio-D.

The Bio-D Team

Rated 5 out of 5 stars

Great product

Great product and timely delivery

14 February 2026
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Reply from The Bio-D Company Ltd

Thank you so much for your review! We’re pleased to hear that you’re happy with the product and that your delivery arrived on time.

At Bio-D, we work hard to make sure our customers receive high-quality, effective, and environmentally responsible products, so it’s great to know we’re getting it right.

Thanks again,
The Bio-D Team

Rated 5 out of 5 stars

Good product, fast delivery

Good product, swiftly delivered. Been using it for a few years now and wouldn't use any other

12 February 2026
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Reply from The Bio-D Company Ltd

Thank you for your review! We're pleased to hear that our product has been a reliable part of your routine over the years and that you’ve been happy with our fast delivery. Your loyalty means a lot to us, and we look forward to continuing to provide the quality you expect.

The Bio-D Team

Rated 5 out of 5 stars

The purchasing process is simple to…

The purchasing process is simple to complete delivery speedy. Products always great quality. Highly recommend.

28 January 2026
The Bio-D Company Ltd logo

Reply from The Bio-D Company Ltd

Thank you so much for your review!

We’re pleased to hear that you found the purchasing process simple and the delivery speedy, that’s exactly the experience we aim to provide. It’s also great to know you’re happy with the quality of our products.

Your recommendation means a lot to everyone here at Bio-D. Thank you for your continued support!

The Bio-D Team

Rated 1 out of 5 stars

Waste of money

I bought the fragrance free toilet cleaner and 5l refill. Have not and will not buy again. The tops of the bottles are incredibly difficult to remove to refill and also the product was impossible to pour into the bottles without spilling. I spilt it all over my hands and in the sink so total waste. The product is also disappointing as it does not clean the toilet, so I have gone elsewhere.

18 February 2026
Unprompted review
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Reply from The Bio-D Company Ltd

We’re really sorry to hear about your experience, and thank you for taking the time to share your feedback.

It’s disappointing to read that you had difficulty with the bottle caps and refilling, as well as feeling that the product didn’t meet your expectations. That’s certainly not the experience we want for our customers.

Please could you email us at info@biod.co.uk with a few more details? Our team would really like to look into this for you and see how we can help. When you get in touch, could you also please let us know where you purchased the product from?

We appreciate your feedback, as it helps us continue to improve, and we hope to have the opportunity to put this right.

Thanks,
The Bio-D Team

Rated 5 out of 5 stars

Prompt, efficient service of earth & human friendly cleaning supplies.

I became aware of the Bio-D company about ten years ago. Have tried more of their eco-friendly cleaning products & soaps since then & am very pleased with the results.
No horrible chemicals to irritate sensitive skin or pollute the environment.
Reasonably priced too!
I buy the 5 litre bottles of washing up liquid & bathroom cleaners & top up my smaller bottles.
Bio- D operate a 'Closed Loop' system. You can return or refill your bottles: so less plastic waste going into landfill, sea or water courses. Great !

30 January 2026
The Bio-D Company Ltd logo

Reply from The Bio-D Company Ltd

Thank you for your lovely review! It’s great to hear you’ve been enjoying Bio-D products for so many years and that our eco-friendly approach resonates with you. We’re especially glad you appreciate the Closed Loop system, reducing plastic waste is a big part of what we strive for every day. Thanks again for your support and for helping us make a positive difference for people and the planet!

Thanks again,
The Bio-D Team

Rated 5 out of 5 stars

Another good job by BioD

Another good job by BioD, I ordered several different items at around 1230 and they arrived the next morning by Parcelforce.
Never had any complaints about this company.

11 February 2026
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Reply from The Bio-D Company Ltd

Thank you so much for your kind words! We’re pleased to hear your order arrived quickly and that you’ve had a consistently positive experience with us. Your support means a lot, and we’ll keep doing our best to deliver great products and service every time.

Thanks,
The Bio-D Team

Rated 5 out of 5 stars

The stuff cleaned my sick brother's…

The stuff cleaned my sick brother's clothes which had been through nearly as bad a time as he has been through. The washing powder is actually helping my own clothes last longer. Thank you.

11 February 2026
The Bio-D Company Ltd logo

Reply from The Bio-D Company Ltd

Thank you so much for taking the time to share this.

We’re really glad to hear that our Washing Powder helped during what sounds like a very difficult time for your brother and your family. Knowing that our products could play even a small part in making things a bit easier is incredibly special to us.

It’s also great to hear that you’re finding your clothes are lasting longer too, that’s exactly what we aim for, effective cleaning that’s kind to fabrics as well as to people and the planet.

We’re sending our very best wishes to your brother for his continued recovery, and thank you again for choosing Bio-D.

The Bio-D Team

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