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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and welcoming demeanor, fostering a strong sense of community. People frequently highlight the user-friendly website and the excellent customer service, noting quick responses and effective assistance. Consumers also appreciate the diverse selection of games, including bingo, slots, and keno, along with various special rooms and engaging raffles. However, some customers reported dissatisfaction with customer service, mentioning slow or absent responses to their issues. A few users also experienced technical glitches with slot games, specifically losing bonus rounds due to system errors.

What people talk about most

Website

Users describe positive interactions with the website, often highlighting it as their favorite and the best... See more

Product

People report positive experiences with the product, highlighting the real-to-life casino experience and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a real-to-life casino... See more

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, friendliness, and... See more

Customer service

Reviewers mention positive feedback about customer service, frequently commending the support team for being... See more

Based on these reviews

Rated 5 out of 5 stars

I have been playing bingo, slots, keno etc… for many years online and I gotta say Bingo Billy is FANTASTIC!!! To their variety of games, raffles, events, special rooms, nice sized jackpots, big money... See more

Rated 5 out of 5 stars

Bingo Billy has exciting slots and bingo games. Helpful and courteous staff, great bonuses. And a supporting community. Laura Billy the site manager is always available to help with any issues you m... See more

Rated 5 out of 5 stars

Bingo Billy, is fun and offers a free bingo room for the non-gamblers. I appreciate how well the site runs; none of that freeze and crash in the middle of a game like some other sites I've tried. Th... See more

Rated 5 out of 5 stars

Billy Bingo sent me homemade birthday cookies one yr. Every yr since ive waited with great anticipation hopping their baker would return. It hasn't happened again but the first time was a good enoug... See more


Company details

  1. Gaming service Provider

Written by the company

Play online bingo games in USA, CA, AU and NZ and join the friendliest Bingo Community ever! Meet people while trying out our service and games with our $30 FREE TRIAL BONUS*! New Games including Keno, Single Player Bingo, Scratch Cards, Races and other have been launched. Play Now! *No Deposit required. Non cashable bonus. Agree to the terms before signing up.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

802 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 41% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is a bonus rich environment that…

This is a bonus rich environment that has so many active promos, bonuses and freebies popping off every hour of the day that honestly it is hard to keep up with it all but it sure is fun trying! 😉 I ❤️ Bingo Billy now and I will be a lifetime fan for sure!!!

Sincerely, Tanya Alvarez

20 April 2026
Unprompted review
Rated 5 out of 5 stars

My ¢2

Real to life casino experience with amazing games. Easy deposits and redemptions. Fast and friendly customer service.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Bingo Billy has been pretty fun

Bingo Billy has been pretty fun, I like the way the game plays and the prizes aren't too bad either. I wish they had more no deposit promos. Overall a great place for entertainment.

1 February 2026
Unprompted review
Rated 1 out of 5 stars

100% A SCAM

Please dont ignore this so you dont waste your money. This website has a $10 minimum deposit option when depositing through etherium. I ended up winning $300 and they are saying the minimum deposit is $30 and since I only deposited $10 it voided my entire withdrawl. I deposited $30 multiple times before the $10 deposit as I just wanted to try a small amount first time using crypto. It's not like I only have one $10 deposit. I tried reaching out to them multiple times but all they did was block and delete my account. I have the screen shots to prove everything. Don't trust Laurie or any of their sister websites as they will try to screw you out of your winnings any chance they get.

21 March 2026
Unprompted review
BingoBilly logo

Reply from BingoBilly

Hi Leanna, When you register your account you agree to the rules. Nobody can open an account without doing so. This means you agreed that the minimum site deposit is $30 and we even mention if you deposit less, you do it at your own risk. Members that follow the terms and conditions are able to cash out Monday through Thursday without any issues.


Minimum Site Deposit

The minimum site deposit as established in our cashier is $30 (single deposit) and this is the minimum you must have deposited during the last 30 days and prior winning before you are eligible to withdrawal funds. This means that your winnings must come from a minimum deposit of $30. Depositing less than $30 at any point will void your winnings.

If you deposit less than this amount via Bitcoin or any other method, your payout will be declined so you deposit less than $30 at your own risk.

https://www.bingobilly.com/content/terms_and_conditions#collectwinnings

Every site has different rules, and no site will allow you to open an account without agreeing to the rules.

Regards

Laura

Rated 2 out of 5 stars

I don’t like to cause trouble

I don’t like to cause trouble, but they have the worst resource and processors. I’ve been waiting for four days now because they took a deposit out twice in one day and I didn’t get anything so we need to practice on that and trust the people that are talking to otherwise it’s a pretty good site

13 March 2026
Unprompted review
BingoBilly logo

Reply from BingoBilly

Hi Kim my dear, I sent you an email to help you solve your issue faster. Remember that posting time is not the same as deposit day so to help you expedite your case I've requested further information. I'll wait to hear from you to personally assist you.

Rated 5 out of 5 stars

Bingo Billy is a trustworthy site you…

Bingo Billy is a trustworthy site you can play bingo and slots with great bonuses and different themes every month. Top it off its community of players is more then players, varies cmmmunities you can join and online get together you can enjoy. It’s like a family culture. If you need a shoulder they have more than 2 you can lean on. They are very caring. They are so much more then a gaming site!

16 March 2026
Unprompted review
Rated 1 out of 5 stars

CONSISTENTLY DENIES PAYOUTS

UPDATE; casino is now threatening me claiming multiple accounts which is not true and not allowed according to their T’s & C’s. BB would have shut down any duplicate account. This has nothing to do with their Predatory 30 day deposit rule.

Dear Reviewer

I have been a loyal depositing member of BingoBilly since April of 2025. I started to win in December of 2025.

-> At First, BingoBilly (BB) would send out a check within 5 days of the Withdrawal Request.

-> In August of 2025 - I won quite a bit in a Slots Tourney in which I was ahead of the house 8,000 dollars. This is when the issues started. BB has a policy that in order to remain active, you must deposit 30$ EVERY 30 days, OR they VOID your winnings. EVEN IF YOU ARE AHEAD OF THE HOUSE.

-> BB buries this policy and does not state anywhere the process of keeping your account active when you are ahead of the house. THIS is what you have to do.
1. Contact the 'LIVE Support and hope someone answers. 2 of 3 times, I get "No one is Available - Please leave your message" I DO, AND NOW,, BB is telling they never got them from KAYAK.
2. THEN, IF you get ahold of someone, they literally have to remove your winnings, you make your deposit and they put the winnings back. (BIZARRE, yes, I know)
3. Luckily, I figured this out in AUGUST and I have been trying to comply with the process ever since.
4. This was fine until my payout Requests starting in SEPTEMBER of 2025 started to be "DELAYED", sometimes up to 3 weeks. GUESS WHAT, this puts me PAST my 30 day active deposit window.
5. This continued and started to get worse, where in NOVEMBER they started having 2 weeks delays again. I literally, cancelled my payout in OCT, NOV & DEC to try to comply, making sure I did my 30$ deposit each month.
6. Finally in JAN, I decided to just wait until I get the check. I requested the Check on 1/26 and received it March 3rd. AS OF THIS DATE, I was still 2000 ahead of the house. I immediately started calling the 1-800#, I contacted the help desk immediately and 'Phil" told me it was an account issue and to keep calling the 1-800#. NO one has picked up on KAYAK for me since the beginning of MARCH. THE 1-800 number picks up, puts me on hold for 10 minutes and then hangs up. I FINALLY got ahold of Phil on Facebook and he again said it was an account issue, I said, "what can I do" and that is when he told me to contact the cashier dept. This is the FIRST time I have been given that help.
7. So, I recieved an email back from the Cashier Dept (Joe) saying that they have VOIDED my winnings, because I did not contact them for assistance.

I truly don't know what else I could have done. Therefore, I am respectly asking that BingoBilly honor my winings and just cash out my account once an for all and close the account.

13 March 2026
Unprompted review
BingoBilly logo

Reply from BingoBilly

Hi Robin.

What you're saying is absolutely misleading. We helped you even after finding out there were 3 accounts on your household depositing and taking out money. This is against the site rules. As a good faith I let you continue playing and you had to deposit by the 16 of each month to keep your account active. Regardless your balance we helped you every time and you missed depositing on February 16 which voided your balance. We have the case ready to send to Casino Review including information of the 3 accounts. Our legal team is also ready to answer and send evidence to any party that request it. Members that follow the rules have no issues in our site. Your account has been permanently closed.

Rated 5 out of 5 stars

Bingobilly can be proud

Bingobilly Initially, I must admit I wasn't entirely convinced, given that slot machines seem to exist nowhere else but on Laura's sites, but clearly everything is there to help you winning proudly on this honestly casino site❤️

9 March 2026
Unprompted review

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