Binance 

Serious Account Freeze Issue – Client Representation
I am writing on behalf of a client who is currently experiencing a severe issue with their Binance account.
The client’s account was frozen following a Tether (USDT) transaction. The transaction was conducted through a private cash arrangement via a third party driver.
The client has fully cooperated with Binance support and provided all available information regarding the transaction. However, the account remains restricted, with no clear resolution timeline or actionable guidance provided.
We understand compliance and AML requirements. However, the expectation of formal documentation for a cash-based private transaction is not realistic in this case.
At this stage, the lack of transparency, communication, and resolution is deeply concerning.
We respectfully request:
A clear explanation of the specific compliance issue
A realistic path to resolve the restriction
Immediate review of the account status
The client is fully willing to cooperate and provide any additional information required.
We hope this matter will be addressed promptly and fairly.

Case id : 160190002

My account was frozen due to a transaction of just $25 that happened 6 months ago. At the same time, only withdrawals were restricted I was still allowed to trade futures. It’s pretty obvious what this pushes users to do when they can’t withdraw their funds and receive no clear response from support for months.

I waited almost 9 months for a resolution. During this time, I received no transparent explanations and no clear timelines for unfreezing my account. And today, I finally received an email stating that my account is fully blocked, with a suggestion to simply withdraw my funds.

I would also like to point out that this does not seem to be an isolated case there are many similar user experiences shared online, including on YouTube.

I find this practice extremely questionable: first freezing accounts without clear reasons or timelines, then long periods of silence, and eventually a full account block.

Very disappointed with the way customers are treated. If you’re considering using this platform, be aware that situations like this can happen.

Now I’m being offered the option to file an appeal, but I will probably refrain from doing so and will continue using other exchanges and I would advise others to do the same.

One star is generous. Missing refund and zero meaningful support. If something goes wrong, don’t expect it to be fixed.

I use Binance from 2017 pretty much.. I had never, ever , ever had an issue!!! Low fees, quick execution, I have bought and sold crypto with them may be over 100 times for sure! I have used with caution off course their p2p trading system, never ever had an issue for 8 years!
Had done more than hundred futures trades with them...
Super low fees on everything, super fast...very reliable. Considering my excellent experience for using it so many years without a single issue, makes me thing that all those negative reviews are fabricated...I trust Binance to be the best ever crypto exchange platform created until now, I always use them, always, always , always
BIG LOVE BINANCE - Keep up the good work!!!

Don’t trust

Banning for reward this exchanger banning us for getting reward after event end they remove rustication so annoying

Case ID #159900363, CC8949738 my account widthdrawal locked for the last 80 days (without any reason, no KYC problem or anything, no questions, no P2P).

Everytime I receive only message "please wait" with few words without ETA. Even I asked the ticket number for creating Notice of Claim - the support can't answer.

So please unfreeze my funds. Or provide the next information:
1) The right channel to delivery Notice of Claim (36.1)
2) The case id (that I have submitted before, it's unable to retrieve it from the chat, or - the case id it's not requirers)
3) Any new information about the case

The resp from binance team below looks like lie - the information about the questions isn't right

Limited spot order webpage is designed in such a way to replace your "amount" in the order with 100% of your wallet amount in case you press on the order book price to update to the current market price.
Whoever designed it knew what he was doing in order to trick you in executing your whole wallet in the order so they can get some easy $$$ from the fees.

edit: I already spoke to your support that couldn't and woudn't do anything to help Case ID #159974154

Support is lying, and then they ban you from using chat if you call them out on an obvious lie. :D

EDIT: from my original review "and then they ban you from using chat", and the reply is to contact them on chat. Amazing support. Thank you for the help!

Their website is not safe, I've been hacked on it and I contacted binance support which they cannot help themselves... my money is gone. When I try to login to it, the site asking me to confirm too many ways but a hacker walks in takes my money from their Database from their website and walks out...

When I contacted them, I heard only sorry only sorry nothing but sorry that's it and they told me to go to police!!! What a joke...

Had a very negative experience with Binance. My funds were temporarily locked without a clear explanation, and getting help from support was extremely difficult. Responses were vague and repetitive. This kind of situation really affects trust.

Binance is a base for everyone that deals with crypto. In Binance you can sell and buy any product you want but it's very reliable

Shady business tactics, try to prevent you from withdrawing any money.

Their entire signup process is set up to make it as difficult and as expensive as possible to withdraw money. Everything costs something, even depositing money.

Also the referral program is a literal pyramid scheme

Stay away at all costs

Hello, I am a Binance user who has been using it for almost 10 months. Unfortunately, Binance, as a centralized exchange that should have a central office and representatives in different countries, does not have it. I am forced to complain here that in the past 10 months, I have not made any profit except losses because Binance is taking people's money under various pretexts, such as funding fee liquidity and deliberately activating stop losses before reaching the stop, etc. And when your order passes the TP, it will not be activated again and will cause losses. The prices of currencies are also manipulated a lot. With advanced artificial intelligence robots and with market makers and whales, the market colludes and reveals the places of the stops and divides the profits among themselves. But for now, I cannot prove that Binance works with market makers and whales. Regarding the manipulation of prices, the activation of the stop before the promised time, the unjust liquidation, the taking of the remaining balance, and the charging of funding fees under the pretext of giving them to expensive traders, I am 100% sure that the other party is doing all this on purpose and this is considered a scam and the leaders of Binance must be held accountable. Please take your funds out of Binance. And another big bug: you set your stop loss at $5, but suddenly you see that it closes at a loss of $10. When you contact the front team, you only get repeated answers and they say that this was a price slippage, and if your TP is $20, when your order passes your TP too quickly or is not activated, the price goes back and your stop is hit or passes too quickly, which the exchange itself says is a price slippage. You don't even get $1 more than the TP, and you get less, but if it is a stop loss, they deduct more from your account because they say it was a price slippage. Scam Scam 🚫🚫🚫🚫🚫🚫🚫❌️❌️

I'm a verified plus on binance but each time i buy a usdt using this platform the seller asking for a verification which is weird!! If each seller asking for my personal information why do binance do verification!??? I think it helps for taking our information and privacy, and Don't be surprised if u found ur id or personal information sold on internet.

I am writing this to urgently warn all traders against the RIVER/USDT pair. On-chain analysis has exposed extreme price manipulation driven by a cluster of 5 major wallets that control over 94% of the circulating supply.
This is not organic trading; it is a "rigged game" where these whales engineer artificial price pumps and short-squeezes to liquidate retail investors. Legitimate exchanges that value their reputation and user safety should not be underwriting or listing tokens with this level of predatory supply control.
The Public must not touch this. Every buy is a donation to the manipulators. For the safety of the community, reputable platforms should delist this coin immediately.
Known Whale Wallets:
0x6790... (Primary Distributor)
0x365b... (Linked to Creators)
Wallet 3: ~31.1% of supply
Wallet 4: ~20.7% of supply
Wallet 5: ~17.2% of supply
#RIVER #RIVERUSDT #ScamAlert #CryptoSafety #MarketManipulation

Holding our money w/o reason,
withdrawals are simply refused.

I recently participated in a Binance campaign where I spent 9 days without sleep to build a high-quality AI bot, adding advanced features and complex logic. While I was initially disappointed that the final review didn't involve hands-on testing of my server logs, the support team was exceptional.

They listened to my concerns, escalated my case, and made me feel heard as a developer. My frustration was purely out of passion for my work, but my loyalty to Binance remains strong. I value this ecosystem and appreciate the professional way they handled our conversation. Moving forward with respect and looking for more opportunities!