BillyOh Reviews 4,906

Cheer up it can't get any worse and sure enough..... it does ! Having commented on the appalling delivery methods, (BO reply only deals with the drivers but not the main problem of totally disorganised methods) (although both drivers were excellent) I have now started the build, after the concrete base was finished. The first issue is that over 2000 nails and screws of varying sizes and sharpness were delivered all mixed together in ONE plastic bag! A huge pile and an old complaint it seems. If only China could have supplied these.(BO reply simply says "Fixings are supplied in line with our standard packing process" - so clearly zero concern about disentangling a heavy pile of sharp objects or improving processes for improved customer satisfaction) They would have arrived all in clearly marked individual bags, so minimal chance of metal cuts trying to hand sort thousands of sharp items. (HSE?) and no confusion.
Then over 300 timber pieces with the most basic drawings and lack of explanation. Again, a long standing complaint - has no-one thought of proper professionally detailed drawings? . ( BO reply "our instructions are kept online so they can be accessed and updated at any time" - no comment on quality of information on line) . Customer service do respond and try their best but how can they defend and solve the indefensible? Further to follow, I fear

I would choose zero stars if i could, AVOID this company, pay alot more elsewhere!. We ordered a summerhouse and its unusable. I'll update this in more depth later.

The ordering was a simple process, I asked about delivery time before ordering and was told 2 to 3 weeks!! The delivery actually took 9 weeks. Customer service is non existent. The only way to speak to a person is to go to ordering. Phone then answered within 3 ring's. When the shed was eventually delivered. The instructions are little use. Not clear or concise. I am actually very skilled in carpentry and construction. The shed panels do not fit each other. And had to be cut to fit correctly. The roof timbers were so flimsy they could not support themselves. I had to completely rebuild the roof using 3 x 2 timber plus support beams. What should have been a simple job took 30 hours to complete.
If I could give zero stars I would.
I must say that this has been the worst experience I've ever had with a shed manufacturer.

Bought the playhouse for my 3 year old. It arrived after around 6 weeks, which was the expected time period. We didn’t receive any delivery updates apart from being called when the delivery driver was lost, so it would have been helpful to get some more info on the day.

About 4 or 5 parts arrived damaged or poorly manufactured. There were some parts with exposed bent nails or splintered wood. I contacted BillyOh and they replied within a couple of days to say they would send out replacement parts within a week. Unfortunately we had a tight time scale to get it built before his birthday, so couldn’t wait and decided to build it with the existing parts.

I would say you need at least 2, maybe 3 people for assembly, and it took around 2 days to put up. The instructions are quite vague for a novice DIY/carpenter, so we found it difficult to understand some of the diagrams, but we got there and it just took longer.

We were missing a load of screws and the roof felt only just fit (so make sure you measure before cutting!), so make sure you have some spares as well.

Once complete, it does look amazing and we have a very happy 3 year old! We changed the direction of the slide so it comes out the front rather than the side, which just meant cutting the front banister and adding that to the side. I don’t think it would take the weight of too many children or two adults inside; so we plan to try and reinforce it to make it feel a bit more sturdy.

Overall, we are happy with the finished result but would say that we would have appreciated a partial refund rather than waiting for spare parts, as we had already waited so long already!

Came on time as expected, helpful delivery staff

BillyOh.... The name says it all!..... We purchased the BillyOh Pro Reverse Apex HD Shed from Garden Buildings direct.
Don't do it..... you have been warned!
Terrible quality, poor instructions, not to be recommended.
If only I could add some pictures.

Kept me up to date on my order and sent plans in advance some of tge stables gad missed there mark put a nail sorted that out deliveru driver was very helpfull and polute

Ordered the BillyOh 20x10 pent shed through B&Q. Overall, the finished shed looks okay, but the quality and assembly process were more difficult than expected.

The shed is basically made up of very basic panels, and I had to trim nearly every butt joint to get the panels to fit properly. If I hadn’t done that, there would have been visible gaps throughout the shed. I think someone with little DIY experience would really struggle putting this together.

The worst part was the windows. The plastic window ledges arrived bent and had to be nailed down just to straighten them into place. The felt supplied could also be much better quality.

Once assembled it does the job and looks decent enough, but be prepared for extra work and adjustments during the build.

We purchased the Lollipop Max playhouse for our grandchildren, the worst of piece of rubbish ever, everything from the wood, windows and roof were so flimsy, the roof felt was like tissue , the so called treated wood was a dreadful orange colour, we spent a lot of extra money on additional wood to make sure it was stable enough for use and also had to buy some better wood protection to get rid of the orange, our advice is don’t touch this company with a barge pole!!!

Had my shed for less than a year and is it now pulling apart . These are terrible sheds I wished I had never brought it 😔

Wish I’d have read these reviews before ordering!! Cheap looking products, came broken after weeks of making, very flimsy.. the wood width was so thin that it just won’t hold. Splinters the kids. Then no one is available via phone chat or email to support. Really disappointed, was looking forward to it arriving and even paid a carpenter to put it up and he was shocked at the poor quality for the price we paid.

I’m very pleased with my summer house/shed. I can’t deny there has been a little hiccup but this was entirely my fault. The level of customer service has been excellent. I have given 4 stars only because my builders had to do a few little tweaks but nothing serious. This is a lower price range product but this is reflected in the price.

Bought my granddaughters the billy oh peardrop playhouse , size not as ordered quality of the playhouse is not the best , part missing had to wait weeks for replacement part ,parts broken and missing hinge I will not be ordering from them again

Great value product, reasonably easy to construct although some of thd instructions were a bit vague.

The Billyoh Pro Apex Heavy duty shed 12x8 is made of extremely poor flimsey materials. The instructions are very vague and only show the building of a small shed using less panels. The windows are paper thin they bend even when in the window, they came damaged, they are Two small for the opening leaving a 5mm gap at the top so now have to make own window beading to hold in place. When the roof goes on the sides bow out so much the doors won’t close. The doors are of a thicker timber than the shed panel so the doors don’t fit. Many of the slats for the roof were split and we don’t have enough to do the whole roof. Now leaving us to fix ourself. The tongue and groove effect of each panels do not marry up with window panels. You have to make the door braces yourself. The roof felt is awful it rips so easily. Having put up many a shed in my time this is by for the worst product I have ever worked with.

I have provided this rating because of the quick turnaround in providing a refund what made the experience challenging was the inability to speak to anyone. However when I did get through there was a log of all the communication and the refund came through within 14 days s promised.

I ordered a summerhouse but the lead time didn't suit so I decided to cancel. Customer services were very helpful and especially Joanne and Mily. They kept is touch with updates of the process. Thanks again. I have to wait a few days for my refund but that is normal.

Again, since contacting BillyOh weeks ago about the poor quality of this greenhouse and sending them photos and the lists of the problems I have heard nothing. They initially said how apologetic they are and promise to look into but they clearly don't. Once they have your money they're not bothered about putting things right. I've sent BillyOh countless emails and answered all their questions. I've even sent them lots of photographic evidence of the gaps/leaks, the nails sticking through the window panels, their scribbles of black ink (part numbers) that can't be removed from the roof so very noticeable, the warped doors, panels but still they don't take accountability for this. Again, weeks later still no response from them. This was their only email when I gave my honest review on trustpilot but I've had no communication from them since...very very poor customer service
They think that their automated reply "Please log in to your account" will be suffice but it's not! They won't do anything!

On 20 Apr 2026 13:27, BillyOh Support wrote:

Thank you for your email, and I’m very sorry for the delay in coming back to you — we appreciate you chasing this, and we understand how frustrating it is after everything you’ve already experienced.

We can confirm we have received your photographs. We are now reviewing them with our aftersales team so we can agree the most suitable resolution for you.

To help us move this forward as quickly as possible, could you please reply confirming:
- The date the greenhouse was delivered (approx. is fine), and whether it was installed straight away
- Where the leaks are most noticeable (roof panels/ridge line, around the windows, door area, corners, etc.)
- Whether the greenhouse is installed on a level, solid base (e.g. concrete slab/decking/paving)

As soon as we have this information, we’ll be able to advise the next steps (for example, replacement parts/rectification where appropriate).
Thank you again for your patience, and we aresorry you’ve had to chase.

I've answered all their questions again repeatedly but still no response from them.

The quality of the wood provided I feel is excellent. However, there was a 5 metre length missing and a 4 metre length extra. I did try to check everything off on delivery but clearly, I missed this error. Rather than wait for the correct piece to be shipped, which would have taken a few days, my builder dropped the height by the width of the missing piece some 10cm. Also, When coming to fit the the roof felt, there was nowhere near enough clout nails so that involved having to lose time going to the nearest B&Q a round trip of nearly 2 hours.