Billy J Boutique Reviews 3,630

I purchased a skirt from Billy J listed as a size Small (chart says 70–72cm). The skirt I received measures just 62cm around. When I raised this, Billy J refused to acknowledge the clear sizing fault. Instead, they repeatedly insisted it was “sized correctly” or the sizing chart is a loose guide and implied the problem was me — telling me to wear it higher on the waist or leave the inside button undone (which would expose underwear). That is not a styling choice, it’s unwearable.

What made this experience worse was the complete lack of care in their responses. Rather than showing concern or taking responsibility, they went back and forth stubbornly, flatly denying any issue and brushing off my complaint. Reviews on other colours of this exact skirt clearly show other customers reporting the same sizing issue, yet they still refused to admit fault.

In the end, they only agreed to refund me and waive the postage, but even then framed it as a “gesture of goodwill.” Let’s be clear: this is not goodwill. Under Australian Consumer Law, when a product is not as described, a refund and return postage are a legal right.

There’s a big difference between a customer “wearing it wrong” (their implication) and a product being misleading and mis-sized. Billy J’s handling of this shows they’d rather gaslight their customers than accept responsibility. They knew they’d lose if escalated, yet still wasted time with stubborn, dismissive replies. It’s not just poor service — it’s arrogant disregard for the very people keeping their business alive.

Quality of clothing is extremely inconsistent, as is the sizing. I had issues with the quality of one of the pieces I ordered and it took customer service 4 weeks !!! to respond (and only after I sent a follow up email!) only for them to tell me “it’s been discontinued, you can’t get a refund or store credit”

my dress quality and the measurements were perfect the delivery process was fast and efficient my dress came with a $100 wine voucher which was a crazy bonus and everything about Billy j was worth my money I love it

I had a great experience shopping at Billy J! The site was really easy to use, the pictures of the clothes matched exactly what they look like in person, and delivery was super fast. Very happy with my purchase!

Absolutely love this dress, very comfortable, cute design with great colours!!

Very good quality material. Very beautiful. Good price. The best fashion

Arrived quickly! Very flattering!

Dresses amazing and different and look just like the photos, size guides are on point so no need for returns. I love this shop sooooo much!!

my parcel was delivered so quickly! the quality of the clothes were amazing and true to size. Definitely will be making another purchase

I purchase clothing from Billy J regularly. Being in a remote town means there’s not many options for clothing locally, so I have to shop online. Billy J has such a great range, their clothing is excellent quality, and postage is quick.

Great quality. Fast delivery

Love the quality of my Billy J purchases

The size options were amazing, fast delivery (Literally arrived on Thursday afternoon after I ordered on Tuesday morning) I needed to return my dress as I underestimated my size but the process was quick and easy. The website had great step by step instructions. Can’t wait to receive the right size and feel beautiful! Im attending my first wedding and the dress is going to be perfect!

Billy J offers trendy clothing styles that are high quality and true to size. The website is very easy to navigate, and the delivery service is fast. I would highly recommend Billy J to all my friends.

Billy J has a wide on trend range to suit all shapes and sizes at an affordable price. With refunds available you’re sure to find something for any occasion

My parcel arrived promptly, in a matter of days, beautiful fit and quality skirt / vest set, love it! 😍

What a lovely group of staff at the store and at the warehouse. Managed to get some beautiful clothes and loved that I could click and collect at the Sunshine Coast warehouse and save on postage.

Service was fast and friendly!

Absolutely fraudulent company. Their sizes are so ridiculous and nothing like their advertised sizing, then they refuse to refund you, and charge for returns, making you continue to spend more money until you give up. They finally agreed to issue a refund then yet again gave a gift card. This is illegal and I am reporting them to consumer affairs.

Edit: in response to your reply. I have it IN WRITING from you that you will supply a full REFUND not a credit. The only reason I used a gift card was because the first order which was disgustingly under and over sized, was refused a refund and you forced me to get a gift card. You literally emailed apologising and saying you'll give me a refund, NOT A GIFT CARD. then refused.

Second edit: Yes you absolutely did receive an email, multiple in fact, expressing in detail my issue with your ridiculous clothing. I ordered all size 12 items, and half came as a size 6 and half came as a size 20 - i was only able to wear a few items out of the huge order i placed. I emailed outlining all the issues with the clothing, and emailed again about my disappointment that your fraudulent company then charge us to return the faulty items and then refuse to refund and make us buy all new faulty items!!!

Products come, completely see through… wouldn’t be able to we worn outside unless you want everyone to see your undergarments. Contacted customer support but no reply…. Other bands from the site are lovely.

This company sent me out a stained dress which I purchased during the mid year sale. I ask for an exchange for a non-stained dress and of course they don’t do exchanges. So they make me purchase the dress again but it is now back to its original price approximately $30 higher and after I argue with them they agree to refund the difference between the sale price and the standard price but act like they are doing me a favour by doing this (Babes you sent me faulty merchandise it’s literally the least you can do). Anyway after informing them I will need a refund for the stained dress not store credit as this is my right under Australian consumer law, they issue me store credit. Now about two months later I am still righting with them to process the refund. Initially they issued store credit dispute my right toy and refund and me stating that I would need a refund. Now they have supposedly cancelled the store credit but still not refund. This has been a major pain and has caused me significant stress.