Billy J Boutique has become my absolute go-to for any event. They consistently deliver every single time, which is why I don’t even bother shopping anywhere else anymore. Their clothing is always... See more
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Review summary
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The customer service I received from Karly was outstanding, she answered all my queries promptly and with a very warm, friendly manner. I had further problems when I needed to return an item (I order... See more
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Billy J has truly set the standard for online retail. Their customer service & customer recovery was nothing short of exceptional. When I emailed them with my issue it was handled quickly and seamles... See more
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Absolutely amazing customer service. Brooke was incredibly helpful and replied so quickly, which made such a difference as I had an urgent order before going away. They went above and beyond to get ev... See more
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Company details
Written by the company
Australias number one online fashion boutique. New arrivals daily and over 2000 styles to choose from. Affordable and on trend fashion. Worldwide Shipping.
Contact info
4.4
Excellent
4K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered a dress online
I ordered a dress online. The dress arrived efficiently within two days. It smelled of curry and did not fit well. The fabric was not good quality. When i returned the item within the 7 days stipulated they deducted approx $27 for postage although the returns paperwork stated $12. When I queried this I was advised the deduction also included the original postage. This was not easily understood as the site specified free delivery. I found the process confusing and dissapointing.
14 April 2026
Unprompted review
Reply from Billy J Boutique
Hi Grainne, thanks so much for your feedback. We really appreciate you taking the time to share your experience.
We’re so glad to hear your order arrived quickly, but we’re sorry to hear the fit and fabric weren’t what you were expecting.
Just to clarify on the returns side - for change of mind returns, there is a return shipping fee that gets deducted for your returns label, and as outlined in our policy, the original shipping cost is also excluded from the refund total.
We always aim to keep our returns process as clear and seamless as possible, so we’re sorry this wasn’t your experience this time. If there’s anything further we can look into for you, please feel free to reach out to our team - we’re always happy to help 🤍
Temu quality with BIG pricetag
Items are all different sizing and look like they came from temu - very disappointed - went to return and they only had a 7 day return policy.. Plus you pay for the postage - all care and no responsibility - will never buy again - Buyer Beware !!!!!
7 April 2026
Unprompted review
Reply from Billy J Boutique
Hi Lauren, we’re really sorry to hear you were disappointed with your order 🤍
All of our sizing and product details are listed on each product page to help give the best idea of fit, as this can vary between styles and fabrics. We always recommend checking the size guide and reviews for extra guidance before purchasing.
In terms of returns, our return window and return postage are outlined in our policy prior to purchase. We offer a 30 day return policy x
We really do appreciate your feedback and we’ll absolutely pass this on to our team.
Would not recommend or re purchase
Would not recommend or re purchase from this site.
I ordered a two piece strapless top and shorts and the quality is terrible.
Looks like Temu or some local market in Bali.
Made in a sweat shop, smells like vinegar and really disappointed in this item.
Worth about $14.00 with a $79.00 price tag.
13 April 2026
Unprompted review
Reply from Billy J Boutique
Hi there, we’re really sorry to hear this was your experience 🤍
This definitely doesn’t sound like what we aim for, and we take feedback around quality very seriously. All of our pieces are designed to meet a certain standard, so we’re disappointed to hear this one missed the mark for you.
If you haven’t already, please reach out to our customer care team with your order details and some photos - we’d really like to look into this further for you and make it right. X
Wonderful customer service
Wonderful customer service, quick and effective to resolve my issue 😊
13 April 2026
Unprompted review
Reply from Billy J Boutique
Thank you so much for your kind words 😊💗
I absolutely love Billy J
I absolutely love Billy J in general, amazing quality clothing. I’m currently 35 weeks pregnant, my husband ordered two of the same dress in different sizes to surprise for an upcoming wedding. He didn’t realize it was store credit for returns if something didn’t fit, unfortunately for me the dresses didn’t fit, I reached out to customer service and Courtney totally took care of the situation with such kindness and promptness. 10/10 cannot recommend this company enough!!!
9 April 2026
Unprompted review
Reply from Billy J Boutique
Thank you so much for your kind words!
We’re absolutely thrilled to hear how much you love Billy J, and it means even more to know you had such a positive experience during such a special time.
We’re so glad Courtney was able to assist you with care and efficiency, and we’ll be sure to pass along your lovely feedback to her. It truly means the world to our team. 💗
Customer service was great
Customer service was great- they helped me with an issue I had in less than a day and were super kind and responsive. Will def order here again!
8 April 2026
Unprompted review
Reply from Billy J Boutique
Thank you so much for your lovely feedback 😊
We’re so glad to hear our team was able to assist you quickly and make the process a positive one! x
Super helpful customer service!
8 April 2026
Unprompted review
Reply from Billy J Boutique
Thank you so much, Hanna! 💗
I recently made an order for my…
I recently made an order for my upcoming elopement chose the company based on reviews, return policy and options available. As the dresses were for my upcoming elopement I ordered 3, picked my favourite and returned the other 2. The service was prompt and a great overall experience. I’ll definitely be a return customer 💕
9 April 2026
Unprompted review
Reply from Billy J Boutique
Hi Laura, thank you so much for your review!
We’re truly honoured you chose us for such a special occasion -how exciting that you’re planning your elopement! We’re so glad to hear the process of finding your perfect dress was smooth and that our returns process made it easy for you to decide. 💗
Billy J has phenomenal customer…
Billy J has phenomenal customer service, I appreciate the quick response time and the help. My order was urgent and they made sure to send it out straight away. I also love their clothes it's my go to online store. Their clothes are great quality and fit so nicely
Thank you to everyone at Billy J
9 April 2026
Unprompted review
Reply from Billy J Boutique
Hi Bianca, thank you so much for your review! We're so glad we were able to get your order out to you quickly x
Amazing quality & great customer service
My bridesmaids dresses arrived super quickly and were absolutely beautiful! Such great value for money. I had to return one that didn’t fit, Jordan from customer service was amazing and very helpful! Would definitely recommend Billy J
8 April 2026
Unprompted review
Reply from Billy J Boutique
Hi Sarah, thank you so much for your lovely feedback! We're so glad Jordan was able to help you with your return. 💗
Fantastic customer service!!
8 April 2026
Unprompted review
Reply from Billy J Boutique
Hi Abby, thank you so much for your review! 💗
The best customer service I’ve experienced in a long time
Billy J has some of the best customer service I’ve experienced in a long time. My enquiry was responded to almost immediately, and the team went above and beyond to help—handling my refund quickly, smoothly, and without any hassle.
Because of how easy and positive the experience was, I went ahead and made another purchase straight away. Highly recommend—fast, helpful, and genuinely customer-focused.
7 April 2026
Unprompted review
Reply from Billy J Boutique
Thank you so much for your wonderful review! We’re delighted to hear that our team could provide a quick, smooth, and hassle-free experience for you. It’s fantastic to know that you felt supported and confident enough to make another purchase right away. Your recommendation means a lot to us 💗
Beautiful clothes and a seamless refund policy
Efficient communication and an excellent, seamless refund process and policy. I will continue to purchase from Billy J because of these things.
7 April 2026
Unprompted review
Reply from Billy J Boutique
Thank you so much for your kind words! We’re thrilled to hear that you had a seamless experience and that our communication and refund process met your expectations. We truly appreciate your support 💗
Absolutely exceptional customer service!
Oh my gosh, I can't recommend them highly enough! I'd ordered a jumpsuit that had a bright and bold pattern - unfortunately the one I received was mostly white on top, which wasn't the look I was hoping for based on the website picture. My interactions with Brooke in customer service about my concern were exceptional - amazingly quick response, warm and very helpful. I ended up ordering another one of the same piece; it's much closer to what I was hoping for, so I'll return the original. And their delivery time is incredible - three days from Australia to San Diego! I very much look forward to purchasing from them again, and would encourage anyone and everyone to do the same!
3 April 2026
Unprompted review
Reply from Billy J Boutique
Thank you so much for sharing your experience! We’re thrilled that Brooke could provide such quick and helpful support, and that your second order was exactly what you were hoping for. We’re also glad the delivery was speedy enough to get your jumpsuit to San Diego in just a few days! Your kind words mean a lot, and we can’t wait to have you shop with us again 💗x
Love their clothes
Love their clothes, great quality! I also had to contact customer service for an address change and heard back within hours.
Great team!
2 April 2026
Unprompted review
Reply from Billy J Boutique
Thank you so much for your review, Sophie! We're so glad we were able to help you with this 💗
Poor customer service
I purchased 2 bodysuits in error as I was shopping from the image and did not realise it was a bodysuit because the photo the model is wearing jeans and it looked like a cropped baby tee.
I have opened my package today and realised and as I have gone to return I can now see that is not possible. I have lost nearly $100 and customer service has been very disappointing to deal with. I was not even asking for a refund but a store credit to purchase more items.
Please be careful purchasing as they have no note on the product page regarding return policy for bodysuits and you can only find this information by searching for it two pages away.
31 March 2026
Unprompted review
Reply from Billy J Boutique
Hi April,
We’re really sorry to hear about your experience and we completely understand how frustrating that would feel.
For clarity, the item is listed as a bodysuit on the product page, including in the product title and description. While we do our best to ensure imagery reflects styling versatility (such as pairing with jeans), we appreciate that this may have caused some confusion in your case.
Our returns policy, including exclusions such as bodysuits, is available on our website. That said, we understand your feedback around visibility and will absolutely take this on board as something we can improve to make it clearer and more accessible for customers when shopping.
Thank you for your feedback. It’s genuinely appreciated. x
The quality is hit and miss
The quality seems to be very hit and miss with this company. I have purchased several items and some have been nice, others have unfortunately been really poor. It is worth noting they have a misleading refunds policy with certain clauses, so purchase with caution here.
27 March 2026
Unprompted review
Reply from Billy J Boutique
Hi there,
Thank you for taking the time to share your feedback - we’re really sorry to hear that your experience has been inconsistent. That’s certainly not the standard we aim for, and we completely understand how frustrating it can be when items don’t meet expectations.
We put a lot of care into sourcing and quality control, so it’s disappointing to hear that some pieces have fallen short. Your feedback is genuinely valuable and helps us continue to improve.
In regard to our returns policy, we always aim to be as transparent as possible. We’d really appreciate the opportunity to clarify this with you and ensure you feel confident when shopping with us.
If you’re open to it, please reach out to our customer care team with your order details so we can look into the items you received and see how we can make this right. 💗
Kindest regards,
Billy J Team x
Unimpressed with customer service
Unimpressed with customer service. Made 2 orders within 2wks due to large being too small (short/top set). Happily returned for another order and other items. Second order had to return again due to L being too large this time on different item. Requested if they could offer me a 15% DC due to double shipping and min spend of $150 but customer serviced refused based on policy. I found it a bit rough seeing as the cost of their items is extremely low with a high turnover of sales.
30 March 2026
Unprompted review
Reply from Billy J Boutique
Hi Camille,
Thank you for your feedback- we’re sorry to hear you’ve been disappointed with your experience.
As outlined on our website, we’re unable to offer discretionary discounts or credits in place of return shipping costs, and these terms are applied consistently to ensure fairness to all customers.
We understand that sizing can vary between styles, which is why we provide size guides and product details to assist with selecting the best fit. While we appreciate this may have resulted in multiple returns on this occasion, this isn’t something we’re able to compensate for outside of our standard policy.
That said, we do genuinely value your feedback and will continue working to improve sizing consistency and the overall customer experience.
Kind regards,
Billy J Team x
I was pleasantly surprised at how…
I was pleasantly surprised at how quickly my items arrived! I live in Canada so I was expecting at least a 3 week wait for them but they arrived in just 5 days,even with a delay!
The dresses are gorgeous and of very good quality. Unfortunately,I miss read the size chart! I looked at the UK size rather than the US so they are a bit small. They are now my incentive to loose weight!
24 March 2026
Unprompted review
Reply from Billy J Boutique
Hi Kimberly,
Thank you so much for your kind words - we’re so glad to hear your order arrived so quickly all the way to Canada! 💗 It’s great to know you’re loving the dresses and their quality.
Feel free to reach out to our customer care team anytime - we’re here to help!
Kindest regards,
Billy J Team x
I am extremely disappointing
I am extremely disappointed with my experience dealing with Billy J, particularly their customer service team.
Will not be purchasing or recommending BIlly J in the future.
While the brand presents itself as polished and customer-focused, the reality is quite the opposite. Communication from their support team was consistently generic, impersonal, and unhelpful. Each response felt like a copy-and-paste template rather than a genuine attempt to understand or resolve my issue.
Their returns and delivery processes also feel completely disjointed and poorly managed. Instead of a smooth, customer friendly experience, it created unnecessary frustration and confusion at every step.
There was a clear lack of accountability and effort to provide a meaningful solution. Rather than addressing my concerns directly, I was met with repetitive, scripted replies that did nothing to progress the situation. It left me feeling unheard and undervalued as a customer.
For a brand operating in such a competitive space, I expected a far higher standard of care and professionalism. Unfortunately, my experience reflects a customer service approach that is disengaged, impersonal, and lacking even basic empathy.
I would strongly recommend that Billy J reassess both their customer support and their operational processes, as this level of service does not align with the expectations set by their brand.
24 March 2026
Unprompted review
Reply from Billy J Boutique
Hi Jess,
Thank you for your review.
We’re really sorry to hear that you felt this way about your experience - that’s certainly not the impression we want to leave with any of our customers.
We’d like to reassure you that all communication from our team is individually reviewed and tailored to each customer’s situation. At no point were our responses intended to feel generic or impersonal, and we our team aimed to address your concerns with clear and accurate information throughout.
Based on your enquiry, we do believe the correct information and an appropriate resolution was provided. That said, we understand that experiences can feel different from the customer side, and we’re sorry to hear that this left you feeling frustrated and unheard.
If you feel there’s anything further we can assist with or clarify, we’d absolutely welcome you to reach out to us directly again so we can take another look for you.
Kind regards x
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