Billabong UK Reviews 

As always with Billabong great quality and great service.

Great quality clothing at reasonable prices, sign up for membership and receive discounts points to redeem off future sales or help save the planet with them instead😀🤙

Very good all round use all the time and great loyalty scheme

I’m really disappointed with Billabong’s customer service. I placed my first order with a valid 20% Student Beans discount code, but there was no clear way to apply it at checkout. After contacting customer support, I was passed around, ignored, and repeatedly given generic replies blaming me instead of addressing the problem.

What’s worse, other customers have clearly reported the same issue with discount codes not applying properly, yet Billabong has done nothing to fix it. They keep advertising first-order discounts while refusing to refund customers who couldn’t use them because of flaws in their own system.

The agent I spoke with stopped replying altogether after I asked why the company ignores customer feedback and hides behind “policy” instead of helping. That’s not good customer care — it’s avoidance.

It’s very disappointing to see a big brand refuse to take responsibility or even acknowledge that their system isn’t working properly. I won’t be buying from Billabong again until they fix their checkout process and start treating customers fairly.

Took months to receive a human reply for initial ticket (common theme here!). Chased up... ignored. Opened a new ticket. Original ticket replied to a couple of weeks later.
Item bought with money plus loyalty points. Item returned as poor sizing against same sized historical purchases. Billabong refused return of loyalty points. No disclaimers during purchase stating that loyalty points were 'non-refundable' in the event of a return. Unable to find anything on the website relating to this 'policy'. No loyalty to customer on Billabongs part. Very poor.

Bought a shirt from Billabong's website, and it arrived with rips in the seam. Tried to contact them by email multiple times, but have received no response other than an automated one. Tried calling, but a recorded message said that 'no one is available to take my call' and then the line went dead.

Does anyone actually work in the customer service department for this company? Judging by the reviews, I'm not the only one disappointed...

Will never purchase from Billabong again. Terrible from start to finish.

terrible customer service

3.95 to deliver and then 5 pound return fee per item so returning 2 t shirts for a different size would result in 18 pound extra charges, idiotic policy

The worst customer service ever !!!! They
never reply to the emails ! Had an issue with my order which hasn’t been delivered . I have sent many emails for a week and still waiting for a reply ! This is totally ridiculous! And have no other way to contact and get my product refunded! Avoid !!!!

if I could give this company no stars i would. i ordered size 5 boots. billabong sent me size 4. i want to return them, but its impossible to get a return form. when you click on the link it brings you back to the website page. there is no contact number. i have emailed it went to billabong.com in the US they were of no assistance. i will never order a product from this company again.

Delivered to the wrong address, and despite a huge effort by myself to try and locate them I can't even get a response from customer service.

I've had to go back to my payment provider to seek a refund as no response leaves no confidence in the company. Such a shame as I always loved my billabong shorts

Absolutely horrendous - They also just flat out ignore you and make up attempts of trying to deliver.

Ordered a bikini for my daughters birthday and it never arrived.Was told it had been resent but still never arrived. Then I was told it had been delivered yesterday but we have CCTV and people were working from home and nothing was delivered.

Don’t think anyone actually works in their customer support department. They messed up my order and I can only get an automated response with no follow-up when trying to resolve. Appalling customer service that means I won’t ever be buying from this company again.

Our experience has been that product quality has significantly deteriorated in the last year or two. Irregular sizing on the same model and latest wetsuit glue failing after hardly any wear. Reaching a person about a return or warranty repair appears impossible. It’s been nearly 2 months of unhelpful automated responses so I’m resigned to going to other brands. Shame, they used to be good

Terrible experience! I ordered a bikini and received men's boardshorts instead. I contacted Billabong customer service and didn’t receive any response, even after following up. It’s frustrating to deal with a mistake and be completely ignored. There’s no phone support where I live, and their customer service is completely unresponsive. Really disappointing. I won’t be ordering from them again

Billabong used to create fantastic clothing, but looks to me like they now are under license to create from China. I paid £60 for a pair of shorts , poor poor quality, worth about £10. Buy these Chinese versions at your own peril.

Absolutely terrible customer service!
I sent 4 items back, but received a refund only for 3!!! I wrote to them, but asked me to take pictures of the items!!! Clearly not even read my email. I responded to the email, but never heard back. I wrote again, but they never responded. It looks like I lost £50! Avoid!

Slower than slow. Both in terms of delivery and customer service. In this day and age, it shouldn't take over a week for an in-stock item to arrive. This used to be a great company but something has gone wrong. If they were up front about delivery times and shipping internationally then there wouldn't be an issue. I guess they aren't so they don't lose business to much quicker competitors.