BikeTiresDirect.com Reviews 20,179

Complicated situation but it got sorted out fairly quickly. Great customer service.

Ease of user experience for ordering is appreciated.

item arrived on time in good condition in minimal packaging

Exactly what I was looking for. Very happy camper!

My order was filled correctly and completely. The order arrived sooner than I’d anticipated and in perfect condition. This was my first purchase and will be the first of many to come. Thank you guys!

I like buying bike parts from BTD. When I place an order online the night before it's available for pickup the next day at the warehouse showroom.
❤️ Portland, OR 🇺🇸

I was sold a defective tire and when reaching out for support, I kept getting the run around. The "troubleshooting" of the problem was as if I didn't know what i was doing. I ended up buying 2 new tires from a different vendor and had absolutely no problems with the 2 new flawless tires. Will never buy from you again more so because of the way I was treated when reaching out for support and the lack of resolution.

**Edit: I purchased the tires on 10/1/25 after having a flat. Reached out to customer service on 10/26/25 after having gone through several tubes thinking I might've overlooked something during installation. I had already gone several weeks without being able to ride and it was faster to just purchase new tires from a reliable source instead of waiting for a resolution from this company whether I needed to start a return or a warranty claim.

Always have the product I'm looking for and great prices. What could be better, notta!!

Employee was very knowledgeable and took a lot time helping us finding what worked best. Shipping was fast

Easy to find the right tires based on brand and size. Good visuals. Good first-time discount.

I ordered a “back ordered” pair of shoes that were then further delayed. This created a delivery problem that BTD solved. Another example of their excellent customer service.

Awesome tires at the best price, and quick shipping.

I use Bike Tire Direct all the time, great customer service and an hounost retour policy.

Bike Tires Direct has been excellent. Great selection, fair pricing, fast shipping, and the site makes it easy to find exactly what you need without a lot of nonsense. I’ve had a really good experience browsing parts and accessories, and the product pages are actually useful. Orders have been smooth, everything arrived as expected, and overall they’ve been a reliable place to buy bike gear. Highly recommend.

No issues. Timely

btd carries a large selection of bicycle gear so that I can find exactly what I need to enhance my ride. Their prices are great and shipping is fast. I find them to be very reliable.

The Look cleats I ordered worked out perfectly.

Ordering was super easy, fast and I got my product within a reasonable amount of time with no hitches. I got my discount after speaking with a rep since somehow I didn't get it when I ordered (1st time customer). The rep's response was super prompt and courteous, which was much appreciated! I'll definitely be coming back.

I’m extremely happy with the CamelBak Podium 24oz Bottle in Gold. Picking it up on sale made it an even better value, but even at full price, it’s a solid addition to my cycling gear.

The quality stands out right away—it’s durable and clearly designed to handle regular rides without wear and tear. It also does a great job of keeping my water cool, which is a big plus on longer rides or warmer days.

The gold color really pops and adds a nice touch of style to my bike setup. It’s functional, reliable, and looks great while doing its job.

Overall, this was a great purchase and one I’d definitely recommend to other cyclists looking for a dependable bottle with a bit of personality.

Easy to navigate the website and order process. Fast shipping also.