Delivery time is bad. Ordered 19.5, parcel created 19.5 and then nothing happened in 4 days. Accepted and in transit 23.5, now 27.5 somewhere center hub. Normal? Kinda, but far from webshop e... See more
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If you are looking for bicycle parts and accessories at amazing prices, Bikeinn is the place to go. My latest order was shipped on May 19th and hit my doorstep on May 21st—all items in perfect shape... See more
Company replied
Ordering was just like any other retail site with the knowledge that the items were being shipped from the continent (Andorra?) to the UK. Shipping was a little longer than expected but (especially gi... See more
A huge selection of bicycle parts and accessories, all new, original, and in factory packaging. Practically immediately available. Some forums reported that some people had to wait quite a while, but... See more
Company details
Written by the company
Bikeinn is an online retailer that specialises in cycling equipment, providing cycling enthusiasts around the world with everything that they need to enjoy the sport. The Bikeinn team is highly knowledgeable and is dedicated to helping every customer to get the most enjoyment from their cycling, no matter their age, skill or experience. Bikeinn’s range is large and comprehensive, featuring many leading international brands such as Castellli, Sportful and Spiuk. The online shop stocks bikes, clothes and accessories, which are suitable for everyone - from beginners to full-time enthusiasts. All of Bikeinn’s top quality products are sold at the best possible price, with further discounts available via exclusive sales and offers. The Bikeinn team offers top quality customer service and online support. Bikeinn is one of 18 spezialized stores in sports within the Tradeinn group, with over 2.600.000 references in a HQ storage of 30.000m2 and over 10.000 trusted brands available to ship to 180 countries around the world. We rely on the opinion of more than 20 million customers who have bought in a totally secure way. Shipping & secure payment! Visit us today at www.bikeinn.com
Contact info
Carrer Pirineus 9 , 17460, Celrà, Spain
- +34 93 220 00 89
- support@tradeinn.com
- bikeinn.com
4.0
Great
37K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
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One of the first sites I check
One of the first sites I check, best prices and cheap delivery to uk.
28 April 2026
Unprompted review
Reply from Bikeinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Good price, delivered on time
Good price, delivery no issues, parts all correctly 👍
10 May 2026
Unprompted review
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Beware of scamming behaviour of BikeInn
They changed details of my order without any notification, and refused to refund the payment amount difference. The delivery is also extremely delayed compared to what they promised.
18 April 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Exactly what I was looking for
Exactly what I was looking for. A basket for my small Electric foldable bike.
Quick delivery and a great price
5 May 2026
Unprompted review
Reply from Bikeinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
I don't think I will use this retailer again.
I don't think I will use this retailer again. I have an order in progress ( shown as "in transit to our dispatch centre" for the last 2 days) has suddenly had its delivery window slip by 10 days with no explanation or apology.
8 May 2026
Unprompted review
Reply from Bikeinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Ordered two saddles
Ordered two saddles, they arrived on time, always kept upto date on my parcel with was well packaged. Not a bad price either.
5 May 2026
Unprompted review
Reply from Bikeinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Great value
Great value. Great choice of top brand products thanks. Also kept up to date with your order progress and tracking. Very easy company to work with👍.
8 May 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share these positive comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
I'm pleased that the product fits. For low costs.
Overall I'm pleased that the product fits. And the price was low and also the shippingcosts (Spain-Holland) are low. I have some suggestions for improvement.
The product I have ordered has some important specific measures. Within the Thule bike-carrier-range there are several models. I would have liked the figures of the length of the product and the diameter of the ring. Now I had to decide on the basis of the picture. Fortunately it went good and the device fits on my bike-carrier.
The product has been travelling a week from Spain to Holland. That is not a problem. But about twice what was promised at the website. Please communicate a more accurate delivery-period.
I ordered the product to be picket up in Rotterdam-east. Finaly, to my surprize, it was delivered in Rotterdam-south, where I had to pick it up. That about 12km further.
5 May 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Just don't trust the delivery estimates…
Just don't trust the delivery estimates they show and avoid buying anything from them if you don't have plenty of time to wait for delivery delays. My order was confirmed on April 30th, and the delivery window shown was between May 1st and 5th in Vienna, Austria. They only dispatched my order on May 5th and suddenly changed the delivery estimate to May 7th, and now the carrier has changed the delivery date to May 8th. I'm leaving Austria today (the 7th) in the evening and will no longer be able to receive it. Note that I still had a two-day margin. They respond with automated messages and claim that shipping delays are out of their control, but in my case, they dispatched the product at least 4 days late. Another important detail: on the same April 30th, I bought from two other European sites from outside Austria and received my purchases in 3 business days. I will probably never buy from Bikeinn again. (And I can bet they will reply to my review with an automated message).
7 May 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Very much delayed delivery!
Product ordered on 26 April, marked as 'available' with expected delivery by 29-30 April. Delivered in practice on 4 May, so after 8 days... No reason for the delay was communicated to me, no apologies. Delivery itself costed 6 EUR... Never again!
7 May 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Waiting for a refund for over two months
I ordered a part for my new bike in February. I was sent an email to say my order had not been completed. This was false. I placed a new order and found out later they had me under the wrong email address.
I was charged twice and two parcels were shipped. I contacted Bikeinn and was told to refuse the second parcel, which I did. That was two months ago. I have been emailing them
for weeks and still they cannot locate my return (even though it has a tracking number) I am out of pocket by more than €300. It should not be my problem if they can't find a tracked item.
24 February 2026
Unprompted review
Reply from Bikeinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Dishonest Delivery Dates
Ordered a bike on 14th April, with an estimated delivery date (within the EU) of 24th. The order wasn't even despatched until 27th. The delivery company, Dachser, provides inadequate tracking information. According to what can be seen, the order has not moved in a week and is still in Spain. I have waited over three weeks and counting, for an item originally due in 10 days. When I queried, BikeInn customer service sent generic, stock answers with no actual information or explanation included. Lesson learned! I have used Jonito and other sites in the past, buying bikes online and their service is at a completely different level to this. I thought they would all be similar, but BikeInn are dishonest and evasive to deal with and the delivery service (€126) is woefully inadequate.
** In response to BikeInn's reply.. it is just not true that there is a choice of carriers. Not offered to me at time of purchase, so please be honest. 5 weeks in I am still waiting, still can't get a straight answer from anyone.
14 April 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Poor returns policy
Products are good but £7 post and packaging taking over a week to arrive is sub par. Also, I don't understand how it is almost double (£12.99) in postage to return and item. To receive and then return a £30 order would be £20 in postage. That's simply not competitive in 2026.
4 May 2026
Unprompted review
Reply from Bikeinn
Hello,
Thank you for your feedback! We’re delighted to hear that products are good. We look forward to serving you again.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Easy to deal with and delivered on time
30 April 2026
Unprompted review
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
I paid for the 3-5 working days…
I paid for the 3-5 working days delivery and the items landed in 9 days.
26 April 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
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