The local BikeBox dealer was incredibly helpful and flexible about when I picked up and returned my BikeBox. The company also has an excellent video showing you exactly how to pack your bike away in t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Really good service, from the initial rental of the bike box. Kept informed all steps along the way. Only choice now is to buy a Velovault2 or rent again!
Kirsty was very helpful. Happy for me to pick and drop boxes at times to suit me- during day or weekend, early or late. Bike easy to pack despite full suspension 27.5 inch wheel bike with wide tyres.... See more
Company replied
Reasonable price for hire, good quality Bikebox which kept my bike safe - even on EasyJet - but the main reason I’ve given 5 stars is the superb customer service I received. Communication was very god... See more
Company replied
Company details
Written by the company
Hire and Sales of top of the range, rigid bike boxes to keep your bike safe whether your traveling by plane, train or car. We have 23 rental collection hubs in the UK and Ireland.
Contact info
The Long House, Lodge Gardens, LS236GZ, Wetherby, United Kingdom
- 07805478926
- hannah@bikeboxonline.com
- bikeboxonline.com
4.7
Excellent
65 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
-- not honest --
-- not honest --
The hire experience was good (though the box itself was very heavy and not easy to wheel around an airport - I've now bought an Evoc Pro bag instead, which is much lighter and also has a different wheel design; you lift the bag at the front and it runs smoothly on its rear wheels, though it has a front wheel too if pushing is your thing), but they refused to honour the advertised £50 discount off a box purchase following a hire. They said they'd cancelled the offer owing to rising manufacturing costs. Two months later, the web site is still offering the discount. I bought something else instead, and am glad that I did.
17 August 2017
Unprompted review
Reply from BikeBoxOnline
Hi, thank you for your review glad the hire experience was satisfactory. We will investigate your comments on our try before you buy offer and remove mention of it from our website, thank you for drawing our attention to this. Glad you are happy with the bag you have purchased and hope you have lots of trips away with your bike.
Bikebox supply top quality boxes at …
Bikebox supply top quality boxes at very reasonable prices, why buy your own!
16 August 2017
Unprompted review
Reply from BikeBoxOnline
Thank you for your review, glad you had good service and found our prices reasonable. we hope to see you back next year :)
good service from start to finish
16 August 2017
Unprompted review
Reply from BikeBoxOnline
Thanks Gerard- hope to see you back next year :)
Couldn't have been more helpful
Couldn't have been more helpful.
Box was perfect and protected my bike.
Will definitely be coming back.
16 August 2017
Unprompted review
Reply from BikeBoxOnline
Great to hear that you enjoyed our boxes and service- look forward to seeing you again for your next trip :)
Great box
Great box, well designed, tough, lightweight and great customer service from Portishead depot.
16 August 2017
Unprompted review
Reply from BikeBoxOnline
Thanks Paul, Looking forward to seeing you again for your next trip! :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.