BikeBerry.com Reviews 178

Freddie was awesome...He helped make sure the upgrades i wanted to do were the rite parts for my ride....Bikeberry is my only go to for motorized bicycle parts.

Had an issue with a 2 cycle engine kit. Contacted customer support and they told me they would help me out. They told me what info they needed to resolve the issue. The next day i was happy to see that they were sending me replacement parts to fix my problem with helpful info to make sure there is no further issues. Can't really expect any better than that. They stand behind what they sell. I appreciate that. Thank you Bike Berry.

I had an issue with an engine stud but Earl in customer service responded immediately. I appreciate the quick response to fixing a manufacturing issue.

Very helpful trying to find me a second battery for my e-bike

They answered promptly and clearly to the questions I had about the equipment.

Freddie Knows the Answer to Everything. He's fast and very courteous.I want to speak with him every time.

I like bike Berrey,
When I contact support I get a response quickly and from an actual person no automated can't email hears a link junk.
Actual person and quick reply to emails is great!

I got the bt80 kit, couldn't figure out where the bearing was because I had never put an engine together before, after talking to Freddie, we exchanged a few photos with an explanation of what we were looking at and he got me through it in no time. Thanks!

Very great customer service. Been using bike berry since 2019.

Freddie was very knowledgeable and steered me in the right direction!

So I've been a bikeberry customer for maybe 5 years and they have always had the best customer service and this time they stepped it up by fixing my order after I realized ordered the wrong part keep it up you guys as long as the customer service is like this you guys will get every dime I plan on spending on my bike

Super easy to reach after purchase over 6 months ago. This was my second kit I purchased from bikeberry, my first one was stolen the day after I installed it....arrgh. The second one, I tried the direct drive, it was so simple to install, and of course, it started right up. Thanks bikeberry, nice doing business with a caring business.

Freddie took the time to understand my question and addressed my concern. Was able to provide a good solution.

Freddie gave me about the best customer service I have ever received I really appreciate the help I got from him

Worked with Freddie, He did an awesome job answering my questions. He helped me find the perfect bike!

DON'T DO IT. First time ordering from this site. It has not been a good experience, so it will be my last. First, my order had still not shipped as we were nearing day 4, so I called them only to find out they were holding my order due to one item being out of stock, BUT the item was not out of stock when I ordered and paid for it nor was it updated as out of stock when the guy told me that on the phone. He gave me a choice to remove the item, issue me a refund and have it finally ship out the next day, which was day 4 after I had ordered - I agreed to do that. Next afternoon, still no email updates that anything had shipped AND no refund for "out of stock" item, Nothing. I emailed them, and within one hour, I received a shipping email that all items had shipped. Fast forward to tonight when the package arrived. The item I was told on the phone prior to shipping that was supposedly out of stock and to be refunded to me was in the order, but then we had one item missing and another one was the incorrect exhaust altogether. This is absurd. I just don't understand what is so hard about just being honest with the customer, and fulfill the order as they paid for it, OR reach out to the customer to let them know what you do not have in stock and issue them a refund for that item. I have a bad feeling that I will be chasing these people for longer than necessary to get this resolved. DON'T ORDER FROM HERE unless it is one or two items and you are not concerned about wasting your money and time. They cannot handle a larger order or honesty.

Why does my engine and gas tank smell like gasoline

When I opened the box to find no directions just links to advertisement laden videos, I should have sent it back then. This is the 4th bicycle engine I've done, so I'm not unfamiliar with the Chinesium parts and troubleshooting. Got it all installed, runs but breaks up at the top of the RPM band so you get a max speed of about 15 mph, I can pedal faster. Chatting with someone who clearly is just reading a cheat sheet and has no mechanical experience was also fruitless, and once you install the engine its no longer returnable so I basically just wasted $240. I've tried 2 different brand new carbs, 2 different plugs with no improvement. I'll stick to Amazon from now on, this was my first and last purchase from BikeBerry.

DO NOT BUY from bikeberry.com! Bad policy=bad customer satisfaction. I purchased a bike for $630 and it arrived defective due to the front fork being bent to the point of not being able to even put the front tire on. So, not even being able to ride the bike you'd think that they would exchange the bike for customer satisfaction...NOPE! Seems customers satisfaction is not a priority. I have all chat transcripts, saved and on file, from 3 different days trying to get this resolved. I have photos of the defect and the packaging it was shipped in. The packaging was perfect on arrival but in one of the chats they tried to say shipping could’ve damaged it even though photos were already sent. In the first chat log, they wouldn't provide me with a return authorization. They do/say whatever they feel even if it’s not accurate/true. Also, their return policy page states that they will refund or exchange a defective PRODUCT, and after 5 days of normal use. Remind you, I wasn't able to even test it for 5 days because its defective beyond rideable out the box. So what did they do? They state that the fork will be replaced because that's the defective "product", and that their warranty policy will override their return policy..HUH? Here's the issue: I did not buy the fork as the "product", I purchased a brand new bike as the product. The fork happens to be a part of the bike but again I did not buy a fork. I spent $630 for a bike, NOT A FORK. At this point, I’ve had enough, I’ll NEVER purchase from Bikeberry.com again. We’ll see if they honor their 1 year warranty if the need arises. So, they send the fork, and now I'm responsible for replacing the fork and fixing a brand new bike that I haven't even rode yet. I also had to disassemble the front brake just to be able to transfer it over to the new fork, it’s been a complete headache. Bikeberry.com has awful customer satisfaction policy and I would HIGHLY RECOMMEND SHOPPING ELSEWHERE! They didn’t even offer any compensation for the hassle…TERRIBLE!

Thanks to your awesome support staff I'm able to ride again! I've been having problems with my clutch. Turns out it needed to be adjusted. BikeBerry is very helpful to find out what the issue was.