Not so easy to communicate from the other side of the world with the Timezone difference and their email based support. That improved massively when I was able to do a WhatsApp call and messagin... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered a premium Wilier Rave SLR from Bike-room and the entire experience was fantastic. From the first email to delivery in Berlin, everything was perfectly handled. A huge shout-out to Tom... See more
Company replied
I was truly amazed by BikeRoom. I ordered a team bike on Sunday, and just four days later I was unpacking a freshly serviced bike. Even my most obsessive mechanic couldn't find a single iss... See more
Company replied
I bought a Bianchi Infinito from Bikeroom and the experience was amazing! First, the model i chose was not available any more, however they quickly offered an upgrade (newer model) for a reduced... See more
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Company details
Written by the company
We are the marketplace with the largest supply of new and used bikes and the world's premier destination for authentic superbikes from World Tour teams and limited editions from top brands. Road, Gravel, MTB and e-bikes. UAE Team Emirates, Visma | Lease a Bike, Tudor Pro Cycling Team and many more. Our goal is to provide access to the world's most dreamed of bikes, in the easiest way possible. Thanks to our network of authorized dealers, our marketplace features thousands of products and the best prices. Buyers have the power to make their own price by placing a bid or accepting the price made by the seller. Every bike sold on bike-room.com follows a multi-step verification process performed by our team of expert mechanics and authenticators: the goal is to ensure that all bikes are authentic and fully functional. Whether you are a professional rider, a weekend warrior, or simply passionate about cycling, Bikeroom is your trusted partner in finding the perfect bike. We connect enthusiasts from around the world, making it simple to buy and sell with full confidence. Transparent listings, secure transactions, and dedicated customer support ensure a seamless experience from browsing to delivery. Verified. Certified. Ready to ride.
Contact info
Via Monte Sabotino, 28, 20095, Cusano Milanino, Italy
- 3519570781
- help@bike-room.com
- bike-room.com
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great communication with support on…
Great communication with support on whatsapp. I can choose specific components and make changes.
Flexible and early response.
17 March 2026
Reply from Bikeroom
Thank you for your great review!
We’re really happy to hear that you appreciated the communication via WhatsApp and the flexibility to customize your bike with specific components. Fast and helpful support is exactly what we aim for.
Enjoy your ride!
— The Bike-Room Team
My bike arrived in excellent condition
My bike arrived in excellent condition. I was contacted and given detailed information about every step. Bikeroom makes everything so perfect. Thank you so much.
16 March 2026
Reply from Bikeroom
Thank you for your wonderful review!
We’re really happy to hear that your bike arrived in excellent condition and that you felt well informed throughout every step of the process.
Your kind words mean a lot to us — thank you for your trust!
— The Bike-Room Team
super fast delivery!
16 March 2026
Reply from Bikeroom
Thank you for your feedback!
We’re glad to hear that the delivery was super fast.
— The Bike-Room Team
Great
Happy, good bike arrived fast and great price. Could chat through the bike and options with the guys beforehand. Provided a personal service feel, just over email!
16 March 2026
Reply from Bikeroom
Thank you for your great review!
We’re really happy to hear that you’re satisfied with the bike, the price, and the fast delivery. It’s great to know that the pre-purchase exchange gave you a more personal experience, even via email.
Enjoy the ride!
— The Bike-Room Team
Amazing bikes
Amazing bikes, great customer service, and fast shipping! I'm a fanatic for true racing machines and Bike Room is my source! 💪
13 March 2026
Reply from Bikeroom
Thank you for your amazing review! 💪
We’re thrilled to hear that BikeRoom is your go-to source for true racing machines — that’s exactly what we live for!
Great to know you enjoyed the bikes, the service, and the fast shipping. Enjoy every ride!
— The Bike-Room Team
Very good and fast delivery
12 March 2026
Reply from Bikeroom
Thank you for your feedback!
We’re glad to hear that the delivery was very good and fast.
— The Bike-Room Team
Top shop for all things bikes
Excellent support, excellent bike and super fast delivery. Highly recommend Bike Room
12 March 2026
Reply from Bikeroom
Thank you for your great review!
We’re really happy to hear that you enjoyed the support, the bike, and the fast delivery. Your recommendation means a lot to us!
— The Bike-Room Team
Communication with service department…
Communication with service department was beyond excellent. Even with the time difference the were fast to respond, and when a problem did arise with FedEx and paper work associated with the new tariff laws they went out of their way to get it through and easy for me. Bike was well boxed and very easy to assemble. About all i had to do was put the front wheel on, put the seatpost in with seat premounted, and attach clamp for handlebars.
9 March 2026
Reply from Bikeroom
Thank you for your fantastic review!
We’re really happy to hear that our service team was able to support you quickly despite the time difference, and that we could help navigate the FedEx and new tariff paperwork smoothly.
Great to know the bike arrived well packed and was easy to assemble — exactly the experience we aim to deliver.
Enjoy the ride!
— The Bike-Room Team
Very good treatment of everything
Very good treatment of everything, they answered all the time any doubts or questions too attentive staff and the product of a very high range thank you all for the experience and happy with my Wilier filante SL
19 March 2026
Reply from Bikeroom
Thank you for your wonderful review!
We’re really happy to hear that our team was attentive and answered all your questions, and that you’re satisfied with such a high-end bike — your Wilier Filante SL.
Enjoy every ride, and thank you for your trust!
— The Bike-Room Team
Reply from Bikeroom
Thank you for your feedback!
We’re glad to hear that everything went well.
— The Bike-Room Team
Perfect KM0 bike experience
I bought a KM0 bike, I received it after just 10 days, and I appreciated all the bike has been checked before sending.
The bike was well protected and packaged. I just had to put the seatpost, connect the DI2 battery and assembly wheels. I'm fully happy of this puchase experience and I absolutly recommand Bike-Room.
11 March 2026
Reply from Bikeroom
Thank you for your great review!
We’re really happy to hear that your KM0 bike arrived quickly and that you appreciated the checks carried out before shipping. It’s great to know the packaging kept everything well protected and that the final assembly was quick and easy.
Thank you for your recommendation — enjoy your new bike!
— The Bike-Room Team
Simple and efficient transaction.
Simple, fast and efficient transaction. Bike was delivered quickly, as promised and perfectly packaged.
6 March 2026
Reply from Bikeroom
Thank you for your review!
We’re glad to hear that the transaction was simple, fast, and efficient, and that the bike arrived quickly and perfectly packaged as promised.
Enjoy the ride!
— The Bike-Room Team
Reply from Bikeroom
Thank you for your feedback!
We’re glad to hear that everything went well and that you were satisfied with our support.
— The Bike-Room Team
Slow feedback on queries
shipment delayed due to clerical error, late response to rectify that.
6 March 2026
Reply from Bikeroom
Thank you for your feedback.
We’re sorry to hear about the delay and the slower response in resolving the issue. This is not the level of service we aim to provide.
Delays due to administrative errors can happen, but we fully agree that the follow-up and communication should have been quicker.
We appreciate your patience and will use your feedback to improve our responsiveness.
— The Bike-Room Team
Very professional
Very professional people. Mattia and Andrea are answering real quick and providing really valuable information.
The bike arrives well protected and easy to assemble (i ordered the ready to ride pack)
I would not hesitate to buy again!
26 February 2026
Reply from Bikeroom
Thank you for your great review!
We’re really happy to hear that Mattia and Andrea provided quick responses and valuable support throughout the process. Glad the bike arrived well protected and that the ready-to-ride option made the assembly easy.
We’ll be happy to assist you again whenever you’re ready for the next one!
— The Bike-Room Team
Everything went Perfect
Everything went Perfect ! The bikeroom team was very effective and reaply fast ! Very happy with my new bike !
5 March 2026
Reply from Bikeroom
Thank you for your great review!
We’re really happy to hear that everything went perfectly and that our team was effective and fast in supporting you. Enjoy your new bike!
— The Bike-Room Team
It took over a month to receive a bike…
It took over a month to receive a bike I bought and then there were some key bolts missing. They have been in touch to make amends so hopefully an isolated incident and they have remain communication
3 March 2026
Reply from Bikeroom
Thank you for your feedback.
We’re really sorry that the delivery took longer than expected and that some bolts were missing when the bike arrived — that’s clearly not the experience we want to deliver.
We appreciate your patience and are glad our team has been in touch to resolve the issue. We’re doing our best to make sure everything is corrected quickly and that this remains an isolated incident.
— The Bike-Room Team
Great Price & Service
Really fair price and great service. Everything went quickly and smoothly, the bike was packaged well an the assembly was more complete than I thought it would be.
4 March 2026
Reply from Bikeroom
Thank you for your great review!
We’re really happy to hear that you found the price fair and the service smooth and efficient. It’s great to know the bike arrived well packaged and even more assembled than expected.
Enjoy the ride!
— The Bike-Room Team
I was hesitant to order a bike online…
I was hesitant to order a bike online after reading some horror stories on the internet. Thankfully my experience was the complete opposite. I ordered a new 2026 bianchi and it was shipped very quickly. Bikeroom kept me up to date on the process and the paperwork was not difficult. I was a little nervous having it shipped to the continental US but the customs paperwork was quite easy. I would absolutely recommend Bikeroom to anyone on the fence about purchasing from them.
27 February 2026
Reply from Bikeroom
Thank you for your wonderful review!
We completely understand the hesitation around ordering a bike online, especially for an international delivery. We’re really glad to hear that your experience turned out to be the complete opposite and that the process, updates, and customs paperwork were all smooth.
Great to know your 2026 Bianchi arrived quickly and safely in the continental US. Your recommendation means a lot to us.
Enjoy the ride!
— The Bike-Room Team
Great service and fantastic bike
I recently purchased a Colnago V5Rs (KM0) from Bikeroom and I’m extremely happy with the experience. The communication before the purchase was excellent: the team was always available, answered all my questions and supported me with every request I had.
I decided to pick up the bike directly at their headquarters and the experience was great. The staff was very welcoming, professional and the whole process was smooth and well organized.
The bike itself was exactly as described and in perfect condition. I’m very happy with the purchase and with the overall service provided by Bikeroom.
Highly recommended.
2 March 2026
Reply from Bikeroom
Thank you for your fantastic and detailed review!
We’re really happy to hear that your experience — from the first contact to the pickup at our headquarters — was smooth, professional, and well organized.
It’s great to know that the Colnago V5Rs KM0 matched the description perfectly and met your expectations. Providing clear communication and a seamless experience is exactly what we aim for.
Thank you for your recommendation — enjoy every ride!
— The Bike-Room Team
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