Jane dealt with my call, I wished to make updates to my existing policy. All satisfactory to get cover for my built in double oven which as an existing customer was £90.63 pa. New customers would pay... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Helen was very patient with me; I have a condition called dysarthria, which means that I can struggle to get my words out. The phone line wasn't very good either, so I I had to repeat myself on many... See more
Company replied
Gabriel was very helpful, and very professional. Quick response to have an engineer to do the dryer repair. Same problem as before few weeks back. I was advised by the engineer to run dryer 2 to 3 t... See more
Company replied
Montpellier Gas Cooker Renewal. The Staff, Rosanna, was a true and professional person in her role of work. She has skill, experience, knowledge and patience, listening in dealing with me as an E... See more
Company replied
Company details
Written by the company
The UK's leading provider of home appliance, home emergency, gadget and motor breakdown insurance.
Contact info
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, United Kingdom
- 08007797444
- bigwarranties.co.uk
4.6
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was like speaking to a friend
It was like speaking to a friend, and not like someone reading from a script.
15 May 2026
Unprompted review
Reply from BIG Warranties Ltd
Thanks for the review. Brilliant to hear it felt like chatting with a friend rather than reading from a script.
The BIG Warranties Team
Reply from BIG Warranties Ltd
Hi James, thanks for the review. Glad your claim was dealt with so professionally.
The BIG Warranties Team
Quick, courteous and competent
Call was answered quickly. Arianna, a native English speaker, understood immediately what the issue was and assured ne that tge problem would go away.
14 May 2026
Unprompted review
Reply from BIG Warranties Ltd
Hi Roger, thanks for the review. Arianna's a top communicator, glad she got your issue sorted quickly.
The BIG Warranties Team
Had no issue sorting my payment out.
14 May 2026
Unprompted review
Reply from BIG Warranties Ltd
Thanks Mr. Glad we could sort your payment out without any fuss.
The BIG Warranties Team
Loud background noise and had…
Loud background noise and had difficulty hearing customer support talking, very unprofessional
14 May 2026
Unprompted review
So helpful and professional!
Jake was professional, courteous, super helpful and took time to really understand my queries and questions and make sure there was a swift and easy way forward. I would recommend Big Warranties based on this interaction alone. Such a lovely company.
12 May 2026
Unprompted review
Reply from BIG Warranties Ltd
Cheers for this. Jake's a top bloke, really glad he got you sorted so quickly.
The BIG Warranties Team
Michael understood my query
Michael understood my query, he resent me the link to finish off my claim, excellent customer services, also didn't have to wait ages holding on
11 May 2026
Unprompted review
Reply from BIG Warranties Ltd
Hi Jane, thanks for the review. Michael nailed your query, glad we could get you sorted without the usual hold times.
The BIG Warranties Team
Reply from BIG Warranties Ltd
Hi Ian, thanks for the review. Glad we could keep things calm and sort it quickly.
The BIG Warranties Team
Jake understood my difficulties and…
Jake understood my difficulties and kindly and calmly helped me make a claim
7 May 2026
Unprompted review
Reply from BIG Warranties Ltd
Hi Angela, that's nice to read. Jake really came through for you during a tricky time, and we're glad he could help sort your claim out smoothly.
The BIG Warranties Team
Harry was very polite and helpful
Harry was very polite and helpful. Very Good
7 May 2026
Unprompted review
Reply from BIG Warranties Ltd
Hi Ant, thanks for the review. Harry's a top lad, glad he could help you out.
The BIG Warranties Team
I didn't like the fact that I had to…
I didn't like the fact that I had to fill in a form on line
6 May 2026
Unprompted review
Very helpful sorted my problem
Very helpful sorted my problem
Out immediately
5 May 2026
Unprompted review
Reply from BIG Warranties Ltd
Cheers for this. Glad we got out quickly and sorted your problem.
The BIG Warranties Team
Louise was polite and clear dealt with…
Louise was polite and clear dealt with my enquiry professionally.
5 May 2026
Unprompted review
Reply from BIG Warranties Ltd
Hi Michael, thanks for the review. Glad Louise dealt with your enquiry so professionally and clearly.
The BIG Warranties Team
Great service really helpful and…
Great service really helpful and informative felt at ease as everything was explained to me
5 May 2026
Unprompted review
Reply from BIG Warranties Ltd
Cheers for the review. Glad we could explain everything clearly and get you feeling at ease.
The BIG Warranties Team
Clear, patient and knowledgeable
23 April 2026
Unprompted review
Reply from BIG Warranties Ltd
Hi Brenda, thanks for this. Glad our team could be patient and clear with you.
The BIG Warranties Team
Helpful and booked engineer for repairs…
Helpful and booked engineer for repairs oven and hob
30 April 2026
Unprompted review
Reply from BIG Warranties Ltd
Hi Ketaki, thanks for the review. Glad we could get your oven and hob sorted.
The BIG Warranties Team
Louise was very patient and …
Louise was very patient and professional and explained everything to me and lovely attitude I wish all all customer service was like that
30 April 2026
Unprompted review
Reply from BIG Warranties Ltd
Cheers for this. Louise is brilliant, so glad she explained everything clearly.
The BIG Warranties Team
Jane was very helpful and explained…
Jane was very helpful and explained everything in detail
29 April 2026
Unprompted review
Reply from BIG Warranties Ltd
Hi Colin, thanks for the review. Glad Jane could explain everything so clearly for you.
The BIG Warranties Team
Absolute Con. Mis sold a policy that isn’t worth the paper it’s written on!
Initial contact to make a claim was fine. However the following day to be told my appliance can not be repaired due to a lack of qualified engineers in my area and offered a settlement of £179 to replace my £3800 range cooker is an absolute insult. Feel I have been completely mis sold my policy. Also offered a £40 discount voucher to use at a recommended dealer that doesnt even stock my cooker or anything like it. I will be leaving a very poor review on Trustpilot and warning people no to be conned like I have been!
29 April 2026
Unprompted review
I had help with a refund as my dryer…
I had help with a refund as my dryer was old one and can't be fixed and if I go to the sister company when the refund is in my bank account I can get £40 added to the refund and they will take my old one and put the new one in its place.
29 April 2026
Unprompted review
Reply from BIG Warranties Ltd
Good Afternoon,
Thank you for your great review!
We’re really glad we could help you through the refund process and find a solution that works for you. It’s good to hear everything was explained clearly, including the next steps and the option with our sister company — hopefully that makes things a bit easier when you’re ready to replace your dryer.
If you need any further help along the way, just let us know.
Kind regards,
Danielle
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