Jane dealt with my call, I wished to make updates to my existing policy. All satisfactory to get cover for my built in double oven which as an existing customer was £90.63 pa. New customers would pay... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Helen was very patient with me; I have a condition called dysarthria, which means that I can struggle to get my words out. The phone line wasn't very good either, so I I had to repeat myself on many... See more
Company replied
Gabriel was very helpful, and very professional. Quick response to have an engineer to do the dryer repair. Same problem as before few weeks back. I was advised by the engineer to run dryer 2 to 3 t... See more
Company replied
Montpellier Gas Cooker Renewal. The Staff, Rosanna, was a true and professional person in her role of work. She has skill, experience, knowledge and patience, listening in dealing with me as an E... See more
Company replied
Company details
Written by the company
The UK's leading provider of home appliance, home emergency, gadget and motor breakdown insurance.
Contact info
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, United Kingdom
- 08007797444
- bigwarranties.co.uk
4.6
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Clear information and very helpful
26 June 2026
Unprompted review
Reply from BIG Warranties Ltd
Thanks, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
It was so helpful to ring and get…
It was so helpful to ring and get through to a very helpful human at the first time of asking. Customer service is so much better with real staff with whom you can chat normally.
26 June 2026
Unprompted review
Reply from BIG Warranties Ltd
Thanks Anthony, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Excellent experience
Excellent experience. Lucas was patient professional kindly and helpful
24 June 2026
Unprompted review
Reply from BIG Warranties Ltd
Thanks Helen, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
First class customer service
First class customer service from a pleasant lady who dealt with my claim efficiently
24 June 2026
Unprompted review
Reply from BIG Warranties Ltd
Thanks Graham, it's great to know getting the cover sorted made a difference. We appreciate you saying that.
The BIG Warranties Team
Reply from BIG Warranties Ltd
Cheers for this. Glad we came across as friendly and patient, that's what we're here for.
The BIG Warranties Team
Lucas was clear and very helpful in…
Lucas was clear and very helpful in explaining the procedure for my claim. Unfortunately, I have been paying a monthly subscription for an expensive fridge freezer and in trying to get Big Warranties to pay for a repair but they have said it is not worth repairing and have offered me a ridiculous amount for a £1200 appliance. I shall cancel my cover
24 June 2026
Unprompted review
Reply from BIG Warranties Ltd
Thanks Jack, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
A little difficult getting booked…
A little difficult getting booked online due to having an apostrophe in my name.
3 calls to get to make my claim.
But once through to Lucas my appointment was booked without problem.
23 June 2026
Unprompted review
Reply from BIG Warranties Ltd
Hi Karen, cheers for the review. Bit fiddly with the online booking, but Lucas got you sorted straight away.
The BIG Warranties Team
Couldn’t get online to work so called…
Couldn’t get online to work so called helpline and they set me up to do it online rather than just make the claim by phone
23 June 2026
Unprompted review
Reply from BIG Warranties Ltd
Hi Lee,
Thank you for sharing your experience.
We do not have the specific details of your booking, but we want to clarify that we are always happy to process claims directly over the phone.
Our agents often guide customers through the online setup because it is generally the quickest way to track updates and manage details without having to queue on the phone.
We are sorry it wasn't the outcome you had hoped for, and if we can help in any way, please reach out to our team
Kind regards
BIG Warranties
A very swift and good repair
A very swift and good repair. A great Engineer. Big warrenties the company to be with. A 100%
23 June 2026
Unprompted review
Reply from BIG Warranties Ltd
Thanks John, it's great to know the engineer's help made a difference. We appreciate you saying that.
The BIG Warranties Team
Very helpful advisor (Rossanna) who…
Very helpful advisor (Rossanna) who helped me increase my kitchen appliance cover
19 June 2026
Unprompted review
Reply from BIG Warranties Ltd
Thanks Lynn, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Jane woz very polite an very helpful…
Jane woz very polite an very helpful an got everything sorted for me thank you
18 June 2026
Unprompted review
Reply from BIG Warranties Ltd
Thanks Diane, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
I spoke to Jane today
I spoke to Jane today, she was extremely helpful, polite and very cheerful.
Thankyou
18 June 2026
Unprompted review
Reply from BIG Warranties Ltd
Hi Karen, thanks for the review. Jane's brilliant, so glad she could help you out.
The BIG Warranties Team
Saxon was clear
Saxon was clear, concise and handled my enquiry promptly and in a straight forward manner. Saxon is polite friendly and personable.
18 June 2026
Unprompted review
Reply from BIG Warranties Ltd
Thanks, it's great to know the quick service made a difference. We appreciate you saying that.
The BIG Warranties Team
Happy (and relieved) customer.
Sam was very courteous, friendly and professional. It was a pleasure to deal with him. Thank you.
18 June 2026
Unprompted review
Reply from BIG Warranties Ltd
Hi Peter, thanks for the review. Sam's a top bloke and we're glad he made everything straightforward for you.
The BIG Warranties Team
Very disappointed
Very disappointed, wasted a day off work to have boiler serviced only for them to turn up then tell us "we dont do LPG" when we already had it confirmed on phone that they did do LPG!!
13 June 2026
Unprompted review
Not waiting on the line for long
Not waiting on the line for long, and my claim was processed quickly. Sam was very helpful
17 June 2026
Unprompted review
Reply from BIG Warranties Ltd
Thanks Jane, it's great to know the quick service made a difference. We appreciate you saying that.
The BIG Warranties Team
Professionally handled call that…
Professionally handled call that remedied the issue immediately.
16 June 2026
Unprompted review
Reply from BIG Warranties Ltd
Thanks Ian, it's great to know the phone support made a difference. We appreciate you saying that.
The BIG Warranties Team
great customer service
The customer service representative was great: helpful and friendly. All in all it was easy to lodge a claim and arrange for an engineer to come over.
17 June 2026
Unprompted review
Reply from BIG Warranties Ltd
Thanks Fifa, it's great to know the engineer's help made a difference. We appreciate you saying that.
The BIG Warranties Team
Fantastic customer service from Harry…
Fantastic customer service from Harry in dealing with my enquiry regarding my monthly premium and was very helpful and dealt with my issue and sorted a new policy at my original monthly payment
17 June 2026
Unprompted review
Reply from BIG Warranties Ltd
Thanks, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
5 Star Rated Gabriel
I spoke to Gabriel about my faulty washing machine. He was so friendly and patient. The link to make a claim was sent to text and email. He politely asked to check all my details and took new bank card details. Then I had clicked on the email make a claim and he stayed on the line until I had completed it and also confirmed that the claim had gone through. He couldn’t have been more friendly and helpful. I would give him 5 stars for service.
15 June 2026
Unprompted review
Reply from BIG Warranties Ltd
Cheers for this. Glad we got your washing machine sorted and that Gabriel walked you through the claim so smoothly.
The BIG Warranties Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.