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Bigshoes Reviews 

797
•
TrustScore 5 out of 5

4.9

Men's Clothing Store
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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product range, especially for larger and wide-fitting shoes, which are often hard to find. People frequently highlight the high quality, comfort, and perfect fit of the footwear, noting products are exactly as described. The service is highly regarded, with many appreciating the easy ordering, prompt communication, efficient delivery, and helpful staff. Reviewers also mention the seamless exchange process, and many consumers express overall satisfaction, often becoming repeat customers due to the consistent quality, value, and excellent after-care service provided, making their shopping experience a pleasure.

What people talk about most

Product

Customers had positive experiences with the product, frequently praising the quality, fit, and comfort of the... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting speedy and prompt delivery, with... See more

Service

Reviewers mention positive feedback about service, often highlighting its speed and efficiency. Customers... See more

Quality

Customers consistently note positive experiences with quality, often praising products as well-packaged,... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service. I am so impressed with Big Shoes’ customer service and support. It’s impossible finding size 14 shoes for my son but I found exactly what my son needed at Big Shoes. There is a... See more

Rated 5 out of 5 stars

The website was easy to navigate, plenty of choice for the size 14 plus..delivery was within 3 days. My son is extremel happy to have comfortable, fashionable footwear. At 6'8" he finds it difficult t... See more

Rated 5 out of 5 stars

The website was easy to navigate, plenty of choice for the size 14 plus..delivery was within 3 days. My son is extremely happy to have comfortable, fashionable footwear. At 6'8" he finds it difficult... See more

Rated 5 out of 5 stars

Ordering is simple and the follow up from the company is excellent. products aare very good and choice which should be limited for the sizes i order (size 15) is varied and modern. Dave and Co are... See more

Company details

  1. #8 of 29 best companies in Men's Clothing Store
  2. #5 of 5 best companies in Boot Store
  3. #2 of 3 best companies in Plus Size Clothing Store
  4. #9 of 20 best companies in Shoe Store

Written by the company

BigShoes.ie is Ireland's home for footwear that fits — literally and figuratively. Under new ownership, we're building on a trusted foundation while bringing fresh energy, a wider range, and new stock to the table for shoe lovers across Ireland. We believe finding the right pair of shoes shouldn't mean compromising on comfort, quality, or style. That's why we work hard to bring you a carefully curated selection spanning everyday essentials, statement styles, and everything in between — with sizing and fits to suit real feet, not just the standard mould. As new owners, one of our first priorities has been refreshing our stock. We're constantly sourcing new brands, new styles, and new arrivals, so there's always something worth checking back for. Whether you're after your next go-to pair or searching for something a little different, we're adding to our range regularly. Customer experience is at the heart of what we do. From browsing to checkout to the moment your new shoes arrive at your door, we aim to make the whole process simple, honest, and enjoyable — backed by real support if you ever need it. BigShoes.ie is more than a shoe shop — it's a destination for anyone who believes the right pair of shoes can make all the difference. Thanks for being part of our journey as we step into this exciting new chapter.

Contact info

4.9

Excellent

TrustScore 5 out of 5

797 reviews

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4.9

All reviews

(797)

79 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Delivery arrived promptly

Delivery arrived promptly. Tracking of deliveries is very important for the customer. And I always get great service from Big Shoes. They respond promptly to any queries.

25 August 2024
Rated 1 out of 5 stars

Return process is a disaster!

This company should be ashamed of themselves.
I understand returns can be a pain sometimes, but l have purchased over a dozen shoes from this company. Finally a pair did not fit, so l put in for a return. Good luck. They make this very difficult.
Customer support is a joke as well.
After a few months when they give you a credit it is almost impossible to use it. They don't make it easy.
When you go to purchase a new pair they do not give you the option to add the credit from return. You need to go to another website to do this first. Skip all the hassle and shop somewhere else. In the end you are really not saving any money. 1 year later: I still have not received my credit for return, but they got their shoes back from me. See attached photo confirming the shoes were returned.

11 March 2024
Unprompted review
Rated 3 out of 5 stars

I like the lot

I like the lot
I'd prefer if there were more quality leather shoes. With old fashioned soles.. but, I do get great wear from those I've bought so far

18 June 2024

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