Needed last minute to modify my coverage plan as my daughter was too ill to do the Hi Giang Loop and ended up in the hospital on the very day she was meant to begin on her adventure. They were so hel... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It is really hard to find backpacker's insurance when of a certain age (60+). Even more hard when the extended time is over a year. Really easy to use site with customizable add ons. Also had a qu... See more
Really straightforward process from start to finish. Clear options available, including cover for motorcycles over 125cc, which is exactly what I needed for my trip to Morocco. Pricing is fair and fee... See more
I've been buying from Big Cat for quite a few years now while my son is travelling (7 years, 24 countries and counting). We've never needed to claim and I hope it stays that way. Very responsive team... See more
Company details
Written by the company
Worldwide Travel Insurance provider, suitable for long term cover up to 24 months with an upper age limit of 69. Specialist in Extreme activities sports, trekking at high altitudes and winter sports.
Contact info
118 Cricklewood Lane, NW2 2DP, London, United Kingdom
- 0333 003 3161
- info@bigcattravelinsurance.com
- bigcattravelinsurance.com
4.6
Excellent
742 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Found what I was looking for..
Found what I was looking for..
Great website very efficient.
19 March 2026
Simple, effective travel insurance
Easy to use website and loads of different options covering tons of activities around the world for a reasonable price.
12 March 2026
The only reasonably priced travel…
The only reasonably priced travel insurance co that we could find for our single trip. We've already been travelling and now going home from Australia via Malaysia, final destination UK
12 March 2026
Really helpful people on the end of the…
Really helpful people on the end of the phone, who explained things clearly.
9 March 2026
Excellent service after I was caught up in the Bondi terrorist…
I was caught up in the Bondi terrorist atrocity as was my daughter. Big Cat acted swiftly, professionally, decisively and went the extra mile in incredibly difficult circumstances. I could not have asked for more.
14 December 2025
Unprompted review
Reply from Big Cat Travel Insurance
Hi Denise,
Thank you for your feedback.
All customers receive their full policy wording and insurance product information document (IPID) by email immediately after purchase, attached to the confirmation email. These documents explain exactly what is and isn’t covered under the policy. The same documents are also available on our website at any time.
If you are having difficulty locating your documents or would like help understanding any part of the cover, please contact our team and we will be happy to assist.
The buying process was easy!
The buying process was easy!! This is all I can comment on.
5 March 2026
A very simple insuring process
A very simple insuring process - I suppose that the real test comes when it’s time to make a claim but I’m going that never happens
4 March 2026
Third year of using Big Cat Travel…
Third year of using Big Cat Travel Insurance for long stay in France. Clear and easy to understand policy and options.
26 February 2026
Easy to set up and navigate site.
Hello, the site was very helpful and clear to navigate and I got just the right cover I wanted.
23 February 2026
Easy to understand cover and tailor the…
Easy to understand cover and tailor the purchase for specific rewuirments
2 March 2026
Quick and easy contact to customer…
Quick and easy contact to customer services for general enquiries when I was taking out the policy. Theo was particularly helpful.
Hopefully the same service if/when I ever need them for support if in the event of.
25 February 2026
Well you took my money very quickly
Well you took my money very quickly. How can I rate an insurance company until I need you. Perhaps, if I am in the unlucky situation you step up to the plate and help me I can give an honest opinion, but until then…
23 February 2026
Reply from Big Cat Travel Insurance
Hi Steve,
Thanks for your feedback that’s completely fair.
Travel insurance is one of those things you hope you never have to use. While we work hard to make the purchase process quick and straightforward, what truly matters is how we support you if you ever need assistance. If that happens, our emergency medical team and claims specialists are ready to step in and help. Please don’t hesitate to reach out to us if you have any questions about submitting a claim or the steps involved - we’re always happy to guide you through the process.
Big Cat Travel Insurance
Best price
Good communication by email, very simple to get covered what was needed and best price between 3 companies
26 February 2026
they do not handle the claims
Have season insurance for a ski season, they are really terrible at handling claims, I have submitted 2 and they have not been sorted out 3 months on.
27 February 2026
Unprompted review
Reply from Big Cat Travel Insurance
Hi,
Since receiving this review and being made aware of the situation for the first time, we stepped in to assist. We’re pleased to confirm that both claims have now been settled, and confirmation will be sent to the insured shortly.
Thank you,
Big Cat Travel Insurance
Long trip insurance.
It wasn’t “great” as you insist on rather patronisingly keep asking in all your Trust Pilot review requests, I just bought insurance off a company that has always served me well in the past. But yes their long term backpacker insurance policy is not bad at all. Cheers 👍
17 February 2026
Took Heliski insurance through Big Cat…
Took Heliski insurance through Big Cat (largely due to the good reviews from Trustpilot).
My holiday in Canada was cancelled by the Heliski operator due to icey conditions.
The heliskiing was a gift from my best friend, all I was paying was for the flights both ways.
This is all I have tried to claim for.
It’s been 26 working days and still nothing from Big Cat (they say 10-15 working days).
I’ve sent everything asked for (only once I chased things along a week ago) and still nothing.
Next stop the ombudsman.
Very disappointing.
17 January 2026
Unprompted review
Reply from Big Cat Travel Insurance
Hi there,
We are sorry to hear about the delay.
Yours case is currently under review and IMG will contact you as soon as possible with an update.
Big Cat Travel Insurance
Simple and straightforward insurance…
Simple and straightforward insurance online. Great.
10 February 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.