Bigboxcars Reviews 677

It is our 2nd time round choosing Big Box Cars THANKS to Ben-Sales Team Leader his professionalism, respect and outstanding customer service!! He shows a true passion for what he does. An asset to the company! For an amazing experience when purchasing your vehicle contact Ben at BBCars.
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This is second time I have purchased a car from Bigboxcars. On both occasions I was impressed by the friendly, attentive and high quality customer service. The welcoming, patient, caring and professional service provided by Jye, Ian and Chris was outstanding.

Well done guys!

(I found Chris to be curteous, helpful and professional in his short dealings with my wife and I. He displays fine qualities that will make him a great salesman, I am sure. His friendly and professional service extended to us ought to be highly commended).

Thank you Chris.

Literally 10 mins away from an appointment made over the weekend to look at a car to receive a phone call saying the car was sold over the weekend!!!

We live on the Sunshine Coast so it wasn't just a 10 minute drive. We were not offered to view any other car that might be of interest & their explanation....."It was an automatic response made for the appointment as they don't work weekends," NOT GOOD ENOUGH. The car was sold on the weekend!!!!, They should have let us know then instead of wasting our time & petrol.

Thanks to Frag and Jye! Not to forget the Finance Manager Daniel. Very professional explained the whole purchasing process making it easy to understand. My Toyota CH-R was immaculate when handed over to me on Friday and with a full tank. Great customer service well done Big Box Cars! This was the best experience I have had when purchasing a new car, highly recommend give them a call!

As a returning customer to Big Box Cars (having bought another car there eight years ago), I had every faith in the service, quality and price of the vehicles they had to offer. However, I did my research and had plans to visit a number of dealers in the same day to find the best deal. Turns out, this wasn't necessary. The quality of the cars I found, and the level of attentive service, coupled with the value attributed to my trade sealed the deal for me, and I did not need to travel to multiple dealers.
Extremely happy with both salesmen I dealt with (two different cars), as they b oth gave great service, and communicated really well! So happy with the cars we purchased, and will always consider this dealer first time, every time in the future.

the worst ever service i have experienced and rude or mean behavior ! I would never buy anything from there or i would not recommend anyone to buy cars from there

Do not get your service at Big Box Cars.

I recently visited Big Box Cars as this is where I purchased my car, initially with the sales team and the financial team I received a fantastic service.

I booked my major service with Big Box cars. Upon picking up my car and driving about 40mins the fill oil light came on.
I called Big Box who advised its most likely a setting and to bring it back down to them (1 hour from my house) to which I rejected. A mobile mechanic was suggested to them by me, which they organised 4 days later.

The mobile mechanic arrived to find there was extreme low amounts of oil in the car, which I was advised by Big Box Cars was filled during the major service along with the replacement oil filter.
Which it was not and the mechanic did not double check this during the service. Luckily, I noticed the light on my dash and called them as if I drove away on holidays this week with no oil in my car it would be a VERY different outcome.

I then spent hours on the phone to Big Box and the sub-contracted mechanic, then I had to pay another $200.00 out of my account so the mobile mechanic would go and get the oil required for my car.

I was then told the money would be placed into my account the same day, I was then advised the following day the money would be paid this afternoon. Still no money.

I requested management to call me to discuss this matter to which I was told "the manager is too busy to call you today". I then sent an email to management advising of this. I was then offered 50% off my next service... I would not take my car back to Big Box cars if I was paid to do so.

During my phone calls to and from trying to get some customer service, it was advised to me "well we fixed the issue and your being paid back so what do you want from this?".

I am now out of pocket $950.00 for a service which wasnt completed properly, could have blown up my motor and will have to get another mechanic to check over the work to make sure nothing else was missed.

Very unhappy customer.

Been going to BigBox as a tradition now... Over the years bought cars, sold 1 and in every exchange received exceptional service from Frag, Ben, Dori and Dennis are a closenit and faboulous team !
Thanks guys !

They offer a buy your car. I entered my car details and was given an offer which I was happy about. I then clicked yes and to proceed. Then it said we are not going to proceed.
I rang and spoke to the Buyer (Randall) today and he said the car is too old. I pointed out whats the point in engaging in false and misleading information. He pointed out it only takes 2 minutes. I assume this is a standard response he rolls out.

I look forward to standard reply to discuss with someone. No thanks.

I was not provided with a second car key and the dealer was not even mentioning it, as if it is not important to know.

Don't bother with them. Using carsales.com.au I sold my car to an instant quote from Big Box first they tried to get out of driving me home or paying for a taxi despite their add saying they pay for a taxi. It's been nearly 2 days now and I still have not received payment despite their promise that the money would be in my bank by 3 pm same day.

When I chased up my payment , they promised a return call. Nobody called back so 6 hours later I had to call again.. by the way lip service only , no payment received yet and they have the car.

All nice in their add's , butter wouldn't melt in their mouth etc but in reality just a bunch of very tough hard nose sales professionals when you meet them.

Due to my own consideration of a salesman’s time off from the office, I waited to cancel my deposit on a vehicle to when he was back at his desk. I rang up first thing and was told I’d get a call back from Frag. Sadly I got a text and it stated my refund falls outside of the 48hr window (I booked the car late Tuesday evening - spoke to Frag Wednesday and decided the next day that I wouldn’t take the ex-lease/ex-hire Toyota Corolla - but Frag wasn’t available on Thursday… so I called first thing Friday morning).

I’ve just had major surgery and we are searching for a second hand car for me to use when I’m recovered in 6 weeks time.

I put my trust in this company and gave my kindness and consideration to Frag’s time away from the office. Only to be bluntly told via TEXT MESSAGE (not return call) … that they are keeping the $200.

I’m honestly so disappointed and feel this is outright theft considering the situation.

There is no way to cancel or request a refund online or via the email. So you literally have to talk to the salesperson you originally spoke with. Yet what happens when he’s away from his office???

Terrible.

Bought a Kia from them but I would not recommend them.
Struggled to get any response to know where my finance application was, and had to resort to calling the manager (Jason). They didn't deduct the deposit I said I would give. I finally got my car and then, 2 weeks later, had to follow up to get the roadside assistance as promised by them.

Extremely poor customer service and rude or mean behavior ! I would never buy anything from there or i would not recommend anyone to buy cars from there

My husband and I were looking for a new car. We had been to a few other dealers with no luck. Big boxcars was the last dealer we visited. Jye served us. He was friendly and very helpful. There were so many cars to choose from and the quality was very high. We had a pre appproved loan from Westpac with a high interest rate but Dori in finance got us a better deal with half the interest rate. This place is a one stop shop. Within a matter of hours we got a brand new car with a competitive loan and insurance. We would highly recommend this place. No need to go anywhere else, big thank you to Jye and Dori. We love our new car. You guys awesome!!!

If anyone wants superior service ask for Krish at Big Box because he is respectful, knowledgeable, and charming. I have always bought new cars so buying a second hand car was a different experience. Krish helps you in every way. The cars are practically new and the Service section run by Renee is highly recommended.

Tried buying a Mitsubishi Triton today but gave up. Rang yesterday and got prices and availability. Told they had 3 in stock of the model I required. Rang this morning to confirm and arrange a time to view the vehicles. Again told they had 3 in stock. Turned up and apparently they only had one and they had just sold it. Totally wasted 2 days of my time because they either lied to get me in there or had no idea what stock they have.
Strongly recommend using another dealer
Very disappointed.

My daughter and I were car shopping and while looking we found BigBox cars - where we were helped by Jye explaining to us the cars functions and how to use them...... Buying our new car from Jye was a Great choice. We are so very happy with our safe reliable car....which is important for women on their own. Thank you.

Friday we walked into big box car yard looking for a Hilux and loan for our son. After speaking to Dori explaining our son didn't turn 18 till the weekend she sorted all paper work prepared for him to apply on the Monday, he then drove away in his new car on Wednesday. Dori went above and beyond to get the loan approved for our son. He is now a very very proud owner of the Hilux he wanted and we couldn't thank Dori enough. We haven't been able to get that smile form his face since you called him with the approval.
Overall the car yard was easy and not pushy. Made sure our son was comfortable with his decisions and helped in every way possible.
I as a parent would have no hesitation taking any of my other children back there for hassle free car and loan.

Recently bought my eclipse cross through big box cars as I saw too many good reviews about them
I wouldn't reccomend this dealership to anyone .people in finance section are too slow and wouldnt even call customers to let them know where there finance applications are.
It's been 4 days since I have picked up my car finally and haven't even received any info.regarding road side assistance as promised by them. Honestly my first ever bad experience with any car dealership in last 10 years
Good luck guys with this dealership OP