I’ve been to big bear several times in the pass but this experience was different. Beautiful cabin in a quiet street. Cabin was extremely clean and we loved the comfortable feeling. My family and I ju... See more
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Review summary
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We only had one minor issue (missing dishwashing detergent). Otherwise it was an effortless and restorative weekend experience. The cabin had all the amenities and supplies we needed, including a well... See more
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We arrived at our cabin then came power outages. BBCC staff were responsive and offered current information on the outages and left us an update text before they closed for the weekend . Suggest someo... See more
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Great Big Bear cabin. The open layout between the living room, dining area, and kitchen makes the 1,300 sq ft feel both spacious and cozy—perfect for hanging out together after a day on the mountain... See more
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Company details
About Big Bear Cool Cabins
Written by the company
Explore Vacation Rentals at Big Bear Cool Cabins —
Your Trusted Big Bear Lake Experience! Located in the heart of Big Bear Lake,
Big Bear Cool Cabins invites you to experience the best of
Southern California’s natural beauty year-round.
Lakefront Cabins at Big Bear Cool Cabins
Pet Friendly Cabins at Big Bear Cool Cabins
Hot Tub Cabins at Big Bear Cool Cabins
Discover the charm of cozy cabins, the thrill of the great outdoors, and the serenity of mountain living. Escape to Big Bear—where unforgettable memories await in every season. Choose from our diverse selection of cabin rentals—lakefront, near the slopes, or hiking trails—to find your perfect home away from home. Our pet friendly vacation cabin rentals ensure that even your furry family members can join in on the fun. We eagerly anticipate your visit and look forward to hosting you at Big Bear Cool Cabins!
Contact info
586 Bonanza Trl, 92315, Big Bear Lake, United States
- 9098667374
- info@bigbearcoolcabins.com
- bigbearcoolcabins.com
4.4
Excellent
8K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful home with excellent customer service
The accommodations and the management company were excellent. The house was immaculate and among the best provisioned homes we’ve experienced. The large kitchen was well stocked, easy to work in and the appliances upscale. The bed/bath layout was ideal and the magnificent outdoor patio with views of the lake added great outdoor space. The management was extremely responsive and helpful to our few queries. We were very happy with our stay.
6 August 2025
Reply from Big Bear Cool Cabins
Hi Janice!
Thank you for your wonderful review! We’re so glad you enjoyed the home, from the well-stocked kitchen and comfortable layout to the lake views from the patio. It’s great to hear our team was able to assist you quickly and make your stay even better. We truly appreciate your kind words and look forward to welcoming you back!
Everything about the cabin was great…
Everything about the cabin was great but I gave 4 stars because of a couple minor things. My family and I went to celebrate my Birthday weekend. The check in process was easy we had no issues. The cabin was supplied with soap,shampoo, conditioner, lotion, toilet paper, and towels in the bathrooms. They even had dishwashing soap, sponge, and trash bags in the kitchen. The kitchen had all the essentials for cooking. The cabin was easy to get to and was roomy so we all were comfortable. The only issues we had were there was a little bit of ants in the kitchen. Under one of the beds upstairs was a sweatshirt left from the previous renters so it wasn't cleaned thoroughly. A couple pockets on the pool table were broken, and 1 of the darts to the dart board. Otherwise we had a great time.
1 August 2025
Reply from Big Bear Cool Cabins
Hi Amber!
Thank you for sharing your experience and for celebrating your birthday weekend with us! We’re glad to hear you enjoyed the cabin’s amenities, comfort, and location. We appreciate you pointing out the minor issues, our team will address the cleaning oversight, ants, and game room repairs right away. We’re happy you still had a great time, and we hope to welcome you back for another stay soon!
Consistently Excellent
Excellent inventory of cabins, easy to navigate, intuitive website, cabins are clean, well-appointed, and completely functional. Instructions are clear and in-depth. I am a repeat customer who has always been happy with Big Bear Cool Cabins.
2 August 2025
Reply from Big Bear Cool Cabins
Hi David!
Thank you so much for your kind words and for being a repeat guest! We’re so glad you’ve enjoyed our cabin selection, found the booking process easy, and appreciated the cleanliness and amenities. It means a lot to know that our clear instructions and attention to detail help make your stays enjoyable. We look forward to welcoming you back for many more Big Bear getaways!
Reply from Big Bear Cool Cabins
Hi Nancy!
Thank you for sharing your feedback. We’re happy you enjoyed the great views and will review your suggestions for improvements to help make future stays even better.
Fox Cabin was an uncared-for house
Fox Cabin was an uncared-for house. Two weeks stay (no alternative) and didn't complain endlessly to property mgt (not our style). BB Cool Cabins must know the poor condition of this house (they should drop this property). Our experience below (photos available), renters beware:
Exterior: Very short 15ft driveway drops suddenly into a ditch or onto the road--barely room for one big vehicle. Outside gas firepit didn't work, water-logged hot tub cover didn't fit (heavy), and rusty nails (pointed up) greeted our feet on the steps into the tub. Mismatched old cushions on deck chairs with some ripped and many stained. Deck bamboo sunscreen half missing and the rest in pieces. Old carpet scraps piled in a corner on Deck.
Interior: Overall dirty house (many spiderwebs) with worn-out, broken-down furniture, stained carpets and rugs, some old rugs had curled edges (trip hazard)--the double stick tape fix was gross and ineffective. Hot water tank popped and crackled into the night badly the 1st week--clearly needs service. Clothes washer sounded like a jet engine taking off--drowned out everything in the house. Primary bedroom was ruled by the outside temperature--freezing at night, hot during the day. Why, the bedroom opened directly into a sunroom without shades or proper insulation. A sliding glass door should have separated these spaces instead the owner jerry-rigged closet bifold doors that didn't fit and likely violated fire codes. Poor bedroom lighting, no closet available and the room smelled. En-suite bathroom window blinds were a tangled mess and inoperable. Poorly equipped kitchen, lacked hot pads or sufficient dish towels, had no strainer, minimal silverware, lacked cleaning supplies, dishwasher soap, paper towels etc. Dishwasher was not anchored (ridiculous), old fridge wouldn't keep food cold and ice dispenser didn't operate.
25 July 2025
Reply from Big Bear Cool Cabins
Hi Michael!
We’re truly sorry to hear about your disappointing experience. Your detailed feedback is extremely important to us, and we regret that the property did not meet the standards we aim to provide for our guests. We understand how frustrating it must have been to encounter these issues, especially during a two-week stay, and we appreciate that you shared them with us after your visit.
Please know we have already shared your comments with our maintenance and housekeeping teams, as well as the homeowner, so these matters can be addressed promptly, including safety hazards, needed repairs, and missing items in the kitchen. Your experience is not reflective of the quality we strive for, and we hope you’ll consider giving us another opportunity in the future to provide you with the comfortable, well-cared-for stay you deserve.
Wonderful vacation home for the whole…
Wonderful vacation home for the whole family. Life long memories were made here, thanks to this cabin on the water.
Swimming, fishing, sunrises, sunsets, ducks, fishes jumping out of the water, bbq grilling, just to name a few.
thank you, the home was a perfect hub for all of this.
4 August 2025
Reply from Big Bear Cool Cabins
Hi Tom!
We’re so happy to hear our cabin helped create such wonderful lifelong memories for your family! It sounds like you truly made the most of the location and all the experiences it offers, swimming, fishing, grilling, and soaking in those beautiful sunrises and sunsets. Thank you for choosing to stay with us, and we’d love to welcome you back for more special moments by the water.
Perfect way to book your stay…
We used Big Bear Cool Cabins for the first time and were pleased how quick and easy was the booking. We received the confirmation immediately with all the guidance and I formation about the property exact location and The City of Big Bear regulations. All the needed information was to us via texts and emails. We will used Big Bear Cool Cabins again.
4 August 2025
Reply from Big Bear Cool Cabins
Hi Stoyan!
Thank you for sharing your experience! We’re thrilled to hear that your first time booking with Big Bear Cool Cabins was quick, easy, and well-informed. Our team works hard to make sure guests have all the details they need for a smooth stay, and it’s great to know that came through. We can’t wait to welcome you back for your next Big Bear getaway!
Everything was perfect minus the…
Everything was perfect minus the weather. Was a bit warmer than one would like but that’s California! Coolcabins in the best!
8 August 2025
Reply from Big Bear Cool Cabins
Hi Daniel!
Thank you for the wonderful review! We’re so happy to hear you enjoyed your stay and appreciate your kind words about Cool Cabins. We’ll gladly take credit for everything but the weather, that one’s out of our hands! We look forward to hosting you again soon.
Great service…
6 August 2025
Reply from Big Bear Cool Cabins
Hi Joseph!
Thank you for your kind words! We’re so glad you had a great experience and hope to welcome you back again soon.
Many things went wrong.
Many things went wrong.. I already spoke with Director of operations.
8 August 2025
Reply from Big Bear Cool Cabins
Hi Della!
Thank you for your feedback. We understand you’ve already spoken with our Director of Operations, and we truly appreciate you bringing your concerns to our attention. We value your input as we work to improve our guest experience.
Love the place and the people only…
Love the place and the people only thing the hot tub wasn't working but other than that I will bring my family back and go through cabin
2 August 2025
Reply from Big Bear Cool Cabins
Hi Lewis!
Thank you so much for your kind words! We're thrilled to hear you loved the place and our team. We're sorry the hot tub wasn't working during your stay, and we appreciate your understanding. We’d love to welcome you and your family back again soon for an even better experience!
Everything and more
When we arrived, we couldn't find the lockbox. I called CoolCabins, and someone answered and was able to help us. The cabin we rented was as advertised, clean, and contained everything we needed and more. We wish we could have stayed longer.
2 August 2025
Reply from Big Bear Cool Cabins
Hi Fritz!
Thank you for your kind review! We’re glad our team was able to assist you quickly with the lockbox, and it’s wonderful to hear the cabin met your expectations and had everything you needed. We love hearing that you wished you could’ve stayed longer. We’d be happy to welcome you back anytime!
Great experience and wonderful cabin!
1 August 2025
Reply from Big Bear Cool Cabins
Hi Danny!
Thank you! We’re so glad you had a great experience and enjoyed the cabin. We’d love to have you back for another stay soon!
Big Bear Cool Cabins is the Best.
Big Bear Cool Cabins provides outstanding service to make your vacation as pleasant and trouble free as possible. If any thing needs attention, they will take care of it right away. Check in and out is super easy. They are the best.
20 July 2025
Reply from Big Bear Cool Cabins
Hi Juliette!
Thank you so much for your wonderful feedback! We’re so happy to hear that our team helped make your stay pleasant and stress-free. Providing outstanding service and quick support is what we strive for, and it means a lot to be recognized. We truly appreciate your kind words and look forward to welcoming you back to Big Bear soon!
All my answers concern were addressed…
All my answers concern were addressed in a timely manner
31 July 2025
Reply from Big Bear Cool Cabins
Hi Maria!
Thank you for your review! We're glad to hear that all your questions and concerns were addressed promptly. Providing timely support is important to us, and we’re happy we could make your stay more comfortable. Hope to welcome you back soon!
Location was awesome and cabin was in…
Location was awesome and cabin was in great shape!
2 August 2025
Reply from Big Bear Cool Cabins
Hi Tom!
Thank you! We're so glad you enjoyed the awesome location and that the cabin was in great shape. We appreciate you staying with us and hope to welcome you back soon!
Great experience
Everything went great, couldn't ask for more. Loved our cabin, the booking was seamless and super easy. 5/5
27 July 2025
Reply from Big Bear Cool Cabins
Hi Cody!
Thank you so much for the 5/5! We're thrilled to hear everything went smoothly and that you loved the cabin. It’s great to know the booking process was easy, too. We’d be happy to host you again anytime!
Very disappointed
Still Water Cove Lakefront Cabin-Very disappointed. The cabin was in rough shape. It had dirty towels and bath rugs, misfit linens on bed. Beds were old and broken down and shower did not drain. Ants in the kitchen and no dishwashing soap. Patio furniture cushions were flat and all had holes in them and needed to be replaced. Dock was broken with no ramp.
18 July 2025
Reply from Big Bear Cool Cabins
Hi Michele!
We appreciate your feedback. During your stay, the only concerns brought to our attention were the uncomfortable mattress—promptly addressed with a mattress topper—and the clogged shower drain. We were not made aware of any issues regarding the dock or patio furniture at that time.
Had we known, we would have done our best to address those as well. We’re always here to help ensure your stay is as comfortable as possible.
Reply from Big Bear Cool Cabins
Hi Diane!
Thank you! We're so glad you enjoyed the smooth check-in/check-out, cleanliness, and perfect location. We’d love to host you again soon!
Cabin had too many stairs
Cabin had too many stairs, old bathrooms, low toilets, hard to sit on for tall people!
1 August 2025
Reply from Big Bear Cool Cabins
Hi Charlotte!
Thank you for your feedback. We’re sorry to hear that the number of stairs and the bathroom setup didn’t meet your needs. We understand how important comfort and accessibility are. We truly appreciate you staying with us and sharing your experience.
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