John Banks Big & Tall Menswear Reviews 

542
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I visited the store today with my son who needed a suit for an upcoming family wedding. We were instantly made to feel comfortable by staff member Sue. She turned what we were expecting to be a nightm... See more

Rated 5 out of 5 stars

Would never go anywhere else. Outstanding customer service from Nettie. Nothing was too much trouble. Friendly unrushed and extremely knowledgeable service and good advice. Some great suits, ties, shi... See more

Rated 5 out of 5 stars

Purchasing nice clothes can often be challenging for the more generously sized gentleman. Usually stores have a poor range, comedic prices or be dreadful quality "own-brand" garbage. Banks seem... See more

Rated 5 out of 5 stars

I kept seeing the 5 star reviews and thought can it really be that good? Well being 5 foot 21 inches I have lost count of how many times I buy stuff online only to send it back as either too ti... See more

Company details

  1. Plus Size Clothing Store

Information provided by various external sources

At John Banks we understand the shopping limitations for big and tall men and so provide access to a bigger and taller clothing range that mainstream shops typically found on the high street don’t support. That is why we have put together a range of fashionable and modern clothing items for big men. At John Banks we provide a huge range of clothing for the bigger man. This range includes big men's T-shirts, big men's jeans and big men's suits. Tall men's fashion is hard to come by but at John Banks we sell a range of tall men's T-shirts and tall men's jeans. The customer and their requirements are always our primary focus and collating feedback and reviews on existing products is what helps us decide what future products we source in our big men's range.


Contact info

4.8

Excellent

TrustScore 5 out of 5

542 reviews

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No recent history of asking for reviews

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4.8

All reviews

(542)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

Impeccable service and support

I bought a suit on line and it didn’t sit right on me. Being a 64” chest with a belly that’s bigger. Us big men hate the way we are looked at and treated in clothes shops.
I emailed them to say. Any chance I could return the suit in person and get some help. Well the rest after that is amazing service.
Arrived there on Saturday and the service level was incredible. Your made to feel. They will 100% help you get suited and booted for a wedding. We find the perfect suit. Was given some ideas which was taken onboard. They then said they could extend my shirt for me so it don’t come out of the trousers and the belly is on show. Fantastic. Let’s do it. Costs very reasonable in my eyes. A tailored suit would have been 4/5 times in value. We then find perfect shoes for me. Needing size 16 shoes. My options are zero to none. Oh no. They had choices for me and we found a nice gel one for a long day ahead.
I know I will be comfortable and happy and my friends wedding. Standing there tall and proud to do my speech as the best man.
Will never shop any where else. Made to feel that we can buy nice clothes also. May have also purchased 5 t shirts and a hoody on the way out. Oh well. When in Rome. lol.
Fantastic service. Incredible selection. See you again one day.

20 July 2024
Unprompted review
Rated 5 out of 5 stars

Andy was absolutely brilliant

Andy was absolutely brilliant, Attentive but not Overbearing, was well informed on products that were available and also up-and-coming stock for autumn 2024, We will definitely be back, thank you very much, Anthea Smith.

6 July 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Experience - I will never go anywhere else again!

I would never consider shopping elsewhere now. I urgently needed a few suits for a business trip and struggled with the usual online XL retailers, but I found John Banks. I was thrilled to discover that there was an actual store. I drove 90 minutes to the shop, hoping to find a suit. I had the best customer experience in years. I met Nettie, who took me under her wings, and nothing was too much trouble. Nettie was incredibly friendly, not pushy at all, and extremely helpful in finding suits for my needs, giving me great advice on suit combinations and styles.

The quality of the suits, ties, and shirts was exceptional, solidifying my satisfaction with my purchase.

I am already eagerly anticipating revisiting the store and experiencing the exceptional service and products once again.

5 July 2024
Unprompted review
Rated 5 out of 5 stars

The one and only...One stop shop

Fantastic shop my husband and I found he said he wouldn't go anywhere else now I found this place extremely helpful i was served by Andy such a lovely guy very professional he knows your size straightaway!! Everything i needed in one go shoes even fitted 1st time ever Everything about this shop is amazing i would highly recommend it & such a variety of clothing good quality. No need to shop anywhere else now.

1 June 2024
Unprompted review
Rated 5 out of 5 stars

Would never go anywhere else

Would never go anywhere else. Outstanding customer service from Nettie. Nothing was too much trouble. Friendly unrushed and extremely knowledgeable service and good advice. Some great suits, ties, shirts. Thanks to Jack too. Really important to support independent retailers. Shops like this are rare to find. This one is first class. Definitely recommended. ⭐⭐⭐⭐⭐

1 June 2024
Unprompted review
Rated 5 out of 5 stars

Efficient. Well stocked. Just what I wanted.

They had the shoes I required, in the size and fitting I need, at a good price, in stock. I placed an order for two pairs. They arrived in good order and delivered efficiently. I was so impressed that I immediately ordered two more pairs. They also arrived in short order. All good

11 April 2024
Unprompted review
Rated 5 out of 5 stars

I have always had good service here and…

I have always had good service here and this visit was no exception, arrived about 3pm and did not realise it was 5pm when leaving No hurry up were got homes to go to just service as normal, I had purchased a black tie suite inc shoes for a wedding and nothing was to much trouble, it was only on leaving In realised the time. professional and friendly staff, speaking to my wife while I was away from her

27 April 2024
Unprompted review
Rated 5 out of 5 stars

New suit

I purchased a new Skopes three piece suit from Banks. Their website is easy to use and my suit was delivered next day as paid for. My suit came iba suit carrier free of charge which is really helpful. I continue to purchase from Banks as they provide clothing at good prices and excellent customer service.

13 May 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from the team

Excellent service from the team. Good knowledge of the products and colour blends. Helped a non shopper to buy a suit for our daughter’s wedding. Amazing service and nothing too much trouble thank you

9 May 2024
Unprompted review
Rated 5 out of 5 stars

ALWAYS QUALITY.

I've dealt with this company for a number years and have never been let down by late deliveries or wrong orders being sent out.
The main reason I deal with this company is the not only the quality of their garments, but the sizes.
Many shops out there say their garments are 3xxxl or other but when you try them on they just don't fit.
I can only assume other stores purchase their clothing at cheap Chinese sweat shops where they have no idea about European sizes or they just don't care, as must be the case of the companies that purchase their wares.
With John Banks the sizes on their clothing is ALWAYS 100% accurate.
So it's for the Quality and the accuracy of their clothing that I'd suggest to everyone hasn't shopped at John Banks they do so ASAP.
REGARDS,
BRIAN LOCKWOOD

22 April 2024
Unprompted review
Rated 1 out of 5 stars

Seller will not refund postage

Seller sent the wrong item, which I returned. Seller said they would send the correct item, but instead they refunded the purchase price. I repeatedly asked seller to also refund the original postage, but they never did, and they stopped replying to me. Avoid.

29 February 2024
Unprompted review
John Banks Big & Tall Menswear logo

Reply from John Banks Big & Tall Menswear

We have to hold our hands up and say we messed up this time. Please accept our apology. We have now refunded the postage. There was a problem with the delivery of the item in question. The goods got mixed up. It has now been resolved. We unfortunately didn't receive the 2nd or 3rd email. For anyone else reading this please remember if you don't get a reply please chase us on the phone as we answer all emails we receive, but occasionally they can go into the spam or be blocked.

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