bigamart.com Reviews 278

An ordered item was “stuck” in US Customs for over a month. Upon contact with Bigamart, they quickly handled a replacement.

Although the product I ordered was backordered and I never got it, when I emailed this company to ask what was happening, I got actual email replies in a timely manner. When the product could not ship in time for me to meet my deadline and I asked for a refund, my money was credited to my account promptly. I would definitely order from this company again...but I'd probably give it a bit more lead-time! Still, I was quite amazed at the excellent customer service. Well-done, bigamart!

Prompt, courteous, efficient business. I had a problem with a complicated return, and the customer service was above and beyond helpful and generous.

When I contacted the service with a claim that the product I received did not match what I ordered, they asked for some details and responded immediately.
They didn't "play games" and refunded me immediately.
Service that makes me want to come back and buy from them.

Awesome customer service. The package was here (Australia) from England in a few days. So quick!

Something was missing from my order and they refunded it straight away.

Pretty happy with these guys

Im first time bigamart buyer and was skeptical about the company because im in USA but the team was nice and made me feel relaxed that they were working hard to get my Classic Cantabile Pro Orchestra Music Stand Collapsible Black and when it it arrived it was worth the wait. It was fully assembled and very well made and looked exactly as the pici would advise anyone to order from this company they are very trustworthy

Went looking for a mug for my boyfriend that had been broken years ago in an unfortunate incident. The mug was out of print, but I found it on this site. I was nervous because I’d never heard of it before and it was a lot of money if it turned out not to be real. I was getting nervous after a bit and sent a rude message. The customer service representative remained helpful and kind in spite of that. The next day the mug was delivered. I sent an apology of course, since my nerves had gotten the better of me. They remained professional throughout. I would absolutely purchase from here again.

Great support team, my package got lost in mail by the currier, so the support team sent me another one in express mail which got there in time. They were super responsive and caring and resolved the issue asap.
Great customer service and accountability!

I am so pleased with our Bigamart experience. I have a spinal injury so I often have intense calf and foot pain. Despite my ongoing physio and mobility regime I need more help. My darling husband found what we call “electric socks” that go with a TENS machine. They are VERY hard to find! We found them at Bigamart. At first they told us they might be out of stock, but when my husband told them of our situation they found some immediately and they arrived at our door in less than a week, across the ocean. AND THEY WORK. Thank you for not only the great product, but compassionate customer service.

Customer service is excellent. I received damage pc and customer service responded same day. Replacement arrived in 2 weeks. Thanks.

An object of art that my wife loved was destroyed when it was shipped to our second home. "Did it arrive OK?" she asked. "A-OK" was all I could think of as a reply she would accept. I scoured the planet trying to locate a replacement. Finally I located a source - Bigamart. Bigamart responded to my request and shipped the replacement item with all haste and it was delivered the day before my wife arrived. Thank you, Bogamart!

Bigamart has great products and great customer service. Although I am over seas the delivery and return process was smooth and worry free. Will definitely be purchasing with them again.

I have ordered an item and it did not arrived. The team was very responsive and compensated me with a faster delivery.

Despite being an international order:
Order was prepared and sent on time.
The order was just as expected!

I thought I had purchased 2 bathroom sink stoppers but it turned out they were for a bathtub.
I sent a message to customer support via their website and received a response very quickly.
They asked me what part I was looking for and unfortunately did not have it. Within the same day, my credit card was refunded. Very responsive and professional team

I had ordered Whiskas cat treats from Bigamart. The order processing went very well: I promptly received the order and tracking information. Unfortunately, because of the new customs regulations in the United States, the package was destroyed by US customs without stating a reason. When I informed Bigamart about this unfortunate experience, the company spontaneously offered a refund for the entire purchase price, which I received within 2 days. They could have argued that the loss of the merchandise was not their fault. They did not and swallowed the loss. This is outstanding customer service. And I am really impressed by the company's ethical standards.

These people went above and beyond in helping me with my order. Would definitely recommend this company. Excellent communication and outcome.

I found their customer service to be truly oriented toward the customer. They reliably respond within a day to any email and were really interested in my experiencing a positive outcome. I had to return an item that would have incurred significant shipping costs and they worked with me to arrive at return price that we both were happy with and avoided the return process.

The team member i spoke with was incredibly helpful at bigamart.com. they were very patient and willing to help with my problem. A+ customer service.

The product I ordered did not fit my needs. I reached out to BigaMart and was more than satisfied with their response. I will use this site again for future purchases.