The Web site had very good filters which enabled me to focus only on the properties that filled my criteria. The booking process was easy.
Company replied
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Review summary
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Reviews shaping this summary
I called the booking office and had many questions - but Megan, the lady that answered the phone, was an angel in disguise and answered all of them - and gave even more advice - all of that very helpf... See more
Simple to book competitive prices. Cheapest price available for property wanted across all sites advertising
Company replied
All questions answered quickly. Friendly staff and very easy booking process. Thank you so much a pleasure to deal with and great customer service.
Company replied
Company details
Written by the company
Big houses, large holiday homes and group accommodation. Big cottages, little prices. Big Cottages is part of the Snaptrip family which also includes Last Minute Cottages, Dog Friendly Cottages and Snaptrip.
Contact info
Office LG.03, Cargo Works,1-2 Hatfields, SE1 9PG, London, United Kingdom
- 0203 637 0812
- support@big-cottages.com
- big-cottages.com
4.3
Excellent
592 reviews
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Easy booking
Very informative on facilities and amenities available at the holiday of my choosing.
21 March 2024
5pm is late getting in may be a worth…
5pm is late getting in may be a worth having a look at changing it. House is brilliantly located, only there from Friday to Sunday, had to pay for full week rental on hot tub, refused to add on plus when we got there no privacy it’s right outside the house no garden.
14 January 2024
Chritmas 2024 sorted family gathering sorted
Took me about three mins to book once the family had made up its mind
25 February 2024
Booking process very easy.
21 February 2024
So far so good!
Good details re accommodation, site is easy to navigate and the booking process was straightforward.
2 February 2024
Fabulous fuss free service!!
Site so easy to use have been looking to book for a few.weeks for a family trip and all information and previous searches stored! Fantastic and hassle free, will definitely be returning to book future trips.
3 January 2024
Quick, easy & efficient
This is the second time we've got our cottage through yourselves. Our party have some specific requirements and the Web site makes it easy for us to drill down into the spec to find what we want.
1 January 2024
Fast and easy booking
1 January 2024
Easy to navigate website
Easy to navigate website. Straightforward to use, good selection of properties. Property description is informative. Booking process was smooth.
1 January 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Booking went wrong and when I tried to…
Booking went wrong and when I tried to amend it I kept being passed from Big cottages to Sykes cottages with no one taking responsibility. Awful experience
19 December 2023
Reply from Big Cottages
Hello Janet,
I'm very sorry to hear that you were having difficulty amending a booking and I sincerely apologise for this.
As we are just a listing agent, any cancellation or amendment requests are processed by the property manager which in your case would be Sykes Holiday Cottages.
Nevertheless we do take all customer feedback into account and the issues you have raised with us. I appreciate that you have supplied us with your contact details and I will be contacting you to discuss this further.
Kind regards,
Katie
Very user friendly easy and quick…
Very user friendly easy and quick website to use to find the property I was looking for.
16 December 2023
Very easy and efficient.
16 November 2023
Could be a little clearer
Having emails from different company names is a little confusing, and being asked for name, address etc. twice was annoying too.
Otherwise, quite straightforward.
2 November 2023
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