Biffa Reviews 

Holly was most helpful in opening an account for us,very informative and knew her stuff,,,

Helen Bush was great today, very helpful, a relief to speak to her....I'd been trying to speak to Customer service team since 9;00am this morning seven times, three times your other sales persons put me through to Customer service and I held all three times for 25mins with no reply. Three other times I dial to CST direst, again long hold no answer. I tried on the Bifi chat, replay was, we'll get back in 2no days time, I was fuming!....Then last try via sales and got Helen Bush and she's sorting my problem with Bifi today....THANK-YOU Helen

David Forrest deserves five stars and a special mention - He dealt with my query promptly and efficiently - I had been unable to get through previously on the phone despite several frustrating time consuming attempts!

David guided us through the process making it easy for us to meet our requirements

Hollie Jameson was helpful and efficient from
Start to finish from enquiry to completion of order. Highly recommend

Molly was very helpful and great at explaining the forthcomming regs in April 2027 regarding mixed waste, we decided to act now, the rates were good too. Biffa have been handling our waste since 2011 and find them reliable.

Great service delivered by Helen Bush at Biffa. Really appreciate you taking the time to assist us. Super friendly and will recommend to anybody we can.

Biffa did not collect our waste due to the bin being ever so slightly blocked in by a vehicle. Even though our garage forecourt was clearly open and staff milling around the driver chose to drive off instead of asking for the bin to be made accessible which would have taken literally 10 seconds to move the 6 inches required. I understand that the crew cannot hang about waiting for access to bins but in this case, the way our forecourt is set up and staff available easily i thought his decision was totally wrong. the bin is right uoutside our workshop and on this day the workshop door was fully open with our mechanics working inside. Surely a quick word with one of them would have been the appropriate thing to do in this case.

Always missing collection dates
Impossible to get hold of someone on the phone as they just don't pick up

Nothing online through the portal to message and query about the missed pick up

You will still get charged for the pick up even tho they pick it up a week later as they are now having to do two lifts to cover the missed pick up from the previous week
Causing you inconvenience on storing the waste outside of the bins...

Bins not emptied, stuff left in them. Ra g and asked for it to be collected, was told by senior team member would sort it. Nothing happened. The following week the in was emptied and left open, so other people used our bin. Tried to contact Biffa by phone this morning, it took 35 minutes which is the normal. I am fed up with the broken promises and poor service from biffa can someone contact me as a matter of urgency

Good service

As a small business owner, I have never come across worse customer service. Crews that are incompetent, and random large bills that come out of nowhere and they send to any random address then blame you for ignoring them.
STAY WELL CLEAR

Avoid, dreadful company.
Biffa are contracted to empty our bin once a fortnight. Since May, so five months ago they have emptied our bin TWICE!!
They were happy to invoice for the collections NOT DONE and take the money by DD.
So I cancelled our DD so I can check that we are being invoiced correctly before I pay. Biffa responded the same day telling me to reinstate the DD or they would suspend services …. Or I would be charged £10 for every invoice raised. Now which is it? Suspend services or charge me the extra for raising an invoice (invoice is automatically raised regardless, so where is the extra charge?) you cannot do both.
Emailed customer service on the 20/8/26 - still waiting for a response.
Emailed the Trustpilot email (as requested in the response to my previous review) evening of the 26/8/26 - still awaiting a response.
According to the portal our Bin was supposed to be emptied on the 26/8/26, which is wasn’t. Portal is now saying it will be emptied on the 9/9/26.
Bin is overflowing and we have no where to put our rubbish! I guess I will have to get back on the phone again and wait 30mins each time to speak to someone for once again nothing to happen.
Absolutely unacceptable service…. They were ok at emptying the bin (Biffa bought our previous waste collectors business so we were not on a contract initially) until we signed the contract in May. Take from that what you will …. I can’t see any court siding with Biffa for people wanting out of their contract when they have breached the contract so many times….

Update 01/09/2026 following phone call from Biffa.
Received a phone call from a very nice lady doing a very difficult job.
Unfortunately my offer of paying monthly on account for six months in order that I can build confidence that Biffa will do the job they’re contracted to do before starting another DD was refused.

Our account is in credit for £38 (two collections invoiced, money taken by DD, collections NOT carried out).

Even though Biffa owes us money, our account is ‘on stop’ as I am refusing to set up another DD….. take from that what you will!

So it seems that unless you set up a DD so Biffa can take money from your account for collections not carried out and then spend ages in the queue waiting to speak to someone to sort it out Biffa do not want to do business.

I have therefore requested they come and take their bin and the rubbish that is overflowing from it which was supposed to be collected last week and we will call it quits, seeing as they owe us money.

We need a reliable waste collector. I do not have time to keep chasing a company to do their job!

The operatives broke both door hinges on the communal bin store, broke a large bin against there truck, and put it back thinking no one would notice, missed collections,abusive staff, and today they thought it was really clever to swap there wheelie bin they tip food in for recycling for our shiny new one, but worst of all is there manager, Dan white, arrogant,fails to return calls or e mails

Again on the phone 18 days after I tried 2 hours on the phone for nothing,
They contated me and told me they will sort it out, Noting happenned.... i am trying to cancel the cobtract and they are ignoring me and taking the money.
I am on the phone 20 min... waiting Hahahahahah
AVOID THIS IS A SCAM OF A COMPANY.
NO CUSTOMER SERVICES - ONLY SALES PICK UP THE PHONE TO SELL, IF YOU NEED ANYTHING ELSE FORGET ABOUT IT.

AVOID AVOID THE EXPERIENCE WILL BE UNHEALTHY FOR YOU. PLUS YOU WILL LOOSE YOUR MONEY.

Very poor customer service from start to finish. On numerous occasions, Biffa failed to provide the agreed collection service, yet were still very quick to chase for payment. We also found staff rude and unhelpful when trying to resolve issues.

They seemed intent on adding extras to the contract, whether they were wanted or not. When we eventually tried to leave, the experience became even more difficult, with the contract being passed to a debt collection company.

Overall, a very disappointing experience. I would strongly recommend avoiding Biffa.

Noise at 5.15am in the mornings from vehicle doing its collection from Wantage Hospital. Can never get through to customer service so have gone to Environmental Health and made a noise nuisance complaint. Wakes us up 2-3 times a week depending on number of collections. Infuriating. We’ve lived here for many years and this has not been an issue before so something has changed. Tried email and they don’t accept emails any more. Ridiculous company. Now having to log times and dates for the council of every time they breach the law. Sort it out Biffa you are just annoying all the residents here and disturbing working families and retired people who don’t deserve this. This has gone on for months.

Repeated missed collections – very poor service

Very disappointing service from Biffa. We have now had three consecutive recycling collections missed on 6, 13 and 20 August, all recorded as “site closed”.

Biffa asked us to install a key box because collections were moved to after 9pm. We did this, provided the access code, and collections worked perfectly for three weeks.

We have now discovered that the driver has been going to the wrong gate and attempting to collect bins that aren't even ours. Our Biffa bins are behind the black gate, not the silver gate the driver has been attending.

We have done everything Biffa requested, yet our recycling continues to pile up. Please investigate this urgently with the Trafford Park Depot, arrange collection and correct the driver's instructions.

Great Customer service
David Forrest was very helpful and quick to respond to any queries

A lady Karen Robson dealt with our enquiry sha was very polite knowledgable and a pleasure to speak to.