Biffa Reviews 

Disgusting company. I’m a tenant living above a chip shop with a 3 month old baby. I cannot even open a window because they won’t collect the rubbish from the shop downstairs. I have spoken to my landlord and don’t see the problem lies with them but this company. I will have to phone environmental health unless this is dealt with, the smell is unbearable and affecting our quality of life.

Zoe is just wonderful and so so helpful she should be given a pay rise.

Also ways helps me and i don't get the feeling like "oh god not him again"

After complaining last week that my rubbish hadn't been collected for over three weeks, Biffa replied how sorry they were and how they would rectify the situation. But four days later the rubbish is still there, creating a disgusting smell which is effecting my business and the residents that live above my takeaway. Biffa are truly a vile company and one to avoid!

Good responsiveness to questions and a smooth process to set-up the requirements. A pleasant and easy experience - good overall customer experience.

Karen Robson handled our query quickly and efficiently.

We Contacted Steven Kerr who helped us arrange and set up our bin account.Steven was full of knowledge and went through our needs until we found the best solution for our business.He was helpful patient and kept in touch every step of the way and was very friendly and helpful .

We are just coming on board Biffa as a commercial user and so far, where the customer (us) and service provider (Biffa) work together to find a solution good results can be achieved. Early days yet but we now have sufficient empty bins to move forward. Ellie, SME telesales manager at Chesterfield understood and accepted our needs and delivered the solution we required and actually exceeded my expectations. Well done all at Biffa to get us to the starting point.

It has been a process I have had to fight to set up..it is me chasing information that is promised then not sent. Told it wouldn't be possible to have us as a client. Then saying it would be... I still don't know when the bin is arriving. Communication is really poor.

Very helpful everything explained all questions answered very polite staff

Thanks for sending your crew out to empty the glass bins at the Bent Peg Mill Park Berrynarbor at 10.30pm and waking us up and our B&B guests. No care for local residents. This is rural setting with residents and campers… great job!!

Shannon was really helpful and got me a quote really quickly, providing a comprehensive waste management solution for me.

Kirsti at Biffa Waste Management has been incredibly helpful and professional. She is always responsive, knowledgeable, and goes above and beyond to provide excellent customer service. It’s been a pleasure working with her, and I would highly recommend her support.

We had a contract with BIFFA August to August. In October 2025 (last year) we notified the company that we had scaled back our business and no longer required their service - we have the email. We were told that we could only cancel in the window June to August which we duly did in early June.

We contacted their hopelessly inept customer services at the beginning of June to confirm that, in accordance with our written notification from October 2025, we did not want a new contract. Zack at customer services told us there was nothing to pay and the contract was "cancelled immediately", we therefore cancelled the direct debit.

Zack subsequently sent us an email confirming that the contract had been terminated "in accordance with our contract."

Despite numerous emails, with generic reply emails to BIFFA being no longer serviced, with the portal not working for queries, and calls to understand Zack's email, BIFFA sent us a new contract for the service to renew in August! There has been no response to numerous emails or requests for call backs from customer services which we have on record.

We have since received numerous demands for payments with the new contract to start in August. So, we contacted credit control who attempted to extort continued payments through to November 2026, by insisting we start a new direct debit for a contract we do not want; this is commercial exploitation by by BIFFA.

As an aside, the BIFFA bins have not been serviced by the local depot since early July and remain empty.

The organisation of this company is complex and difficult to navigate, while their communication is poor and ineffective. However, their contracts are unfair and all about squeezing other businesses. They will exploit you by insisting you must communicate verbally through their rude and incompetent customers services, only to then send a different message by return email which you cannot respond to.

They will then exploit the situation they have created by issuing contracts for a further 3 months of payments despite you believing, your contract was over.

We have been trying to cancel BIFFA's service which we are not using since October 2025 but they are insistent on extending a 12 month contract to 15 months without actually providing any service.

We intend to take this to small claims as an "Unfair Contract"

AVOID THIS COMPANY

UPDATE - 01 SEP 26

We emailed the address supplied by BIFFA below and listed the continuing issues.

Needless to say ... they DID NOT RESPOND.

AVOID THIS COMPANY

She was so nice to me and explain everything clear for me

Extremely poor customer service they try to waste time and making their customers to wait and wait to lose patients energy . They did not pic up.the waste trying to get hold of them it took a week finally they were like oh the timing has changed we can't pic up.ypur rubish on that time can we pic it up midnight they absolutely jokers they have to customer care or service avoid them if you can the price also another thing its keeps climbing like mortgage rate and threes no good reason why there are better providers they actually care about their customers and their services

Hollie's customer service was simply outsnading!

Thanks.
U-turnships.

I have just had a 14% increase in costs from Biffa and since then the service has been awful. You can wait from anything from 10 mins to over 20 mins waiting for Customer Services to answer. The Biffa Portal tells you to use the AI Mybot to contact Biffa but this does'nt even show on my Portal. We were supoosed to get a Glass Collection on the Monday, this usually happens early in the morning. I noticed that the Glass had'nt been collected so phoned Biffa who told me it would be re-schudukled to Thursday. So today I receive an email saying they came to collect the Glass but the containers were over loaded. Well of course thet were overloaded they were four days late collecting. We are a pub and if anybody hasn't noticed we are in a heatwave and the pub is busy. If they had picked up the Glass as they are CONTRACTED to do there wouldn't have been a problem. In the last few weeks we have had missed collections on our Food Waste and Re-cycling. A few weeks ago due to a missed collection we had to arrange an additional collection for Food Waste. The Customer Service lady suggested we get a second bin so that if we were busy we could use the second bin but would only be charged for the actual bins emptied. Well I am still waiting for the second bin to be delivered.
And now what a lot of Biffa Customers don't know is there is a two tier Customer Service. I was given a phone number other than the 0800601601 number, to contact Biffa. When I rang this number which is for a Customer Service contact the phone was answered within a very short time, a couple of rings. The Customer Services assistant took my address and site details and then proceeded to tell e that this phone number was for Priority Customers and not for my Account. When I asked if I was Priority Customer because to me EVERY customer should priority I was told there were different departments for different type of customer. Because I complained about my situation the Customer Service agent did try to help as much as he could. When I requested a contact number/email where I could make a formal complaint he directed me back to the Mybot, which I can't see on the portal. So now he said he would request a site clearance on Monday, a week late. This has left me feeling very frustrated and disapointed with Biffa "CUSTOMER SERVICE"

Unreliable service.
We have a weekly service. They constantly change our collection day without notification. Every week I have to spend at least 20 minutes on the phone finding out why our bins haven't been collected.
Stay away from this company

one of the worst companies ive ever dealt with constantly dont show up even though its booked in and trao you with unfair contract terms , if your looking for bin /skip services for your business look elsewhere ,
they only got 1 star because at least the staff try to help

David Forrest called straight back after i sent request for a quote. after i emailed all our requirements for our sites and collections he provided a quote for our requirements within a few hours.