Bikes Online had the products I needed at a competitive price and they delivered promptly. Service was great - they contacted me to clarify address (because our new place wasn’t in AusPost database ye... See more
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Review summary
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I bought this helmet after reading the Bicycling.com review, and after two rides I’m really happy with it. It’s light, comfortable, and has great airflow. The fit feels secure without any pressure poi... See more
BikeOnline rocked my world with the speedy delivery, fantastic packaging, and unbeatable value for money. The bike arrived within days of ordering, beautifully packaged inside a cardboard box with str... See more
great experience from start to end. I had a sales call that helped me get the right size, wonderful guy, lots of knowledge. bike arrives incredibly quickly. Assembly took me a bit long... See more
Company details
Written by the company
Direct to Consumer Pricing - Ride More For Less! Why buy from BikesOnline? Our bikes are often 20% to 40% cheaper than comparable bikes in the market, and that is due to our direct to consumer business model. We source high-quality bikes from the manufacturer, cut out the middlemen and pass on the savings to you - where they belong. Add to that our fast delivery and local support, you can rest assured knowing you are getting the best deal on your new bike.
Contact info
13/25 Frenchs Forest Road E, 2086, Frenchs Forest, Australia
- 02 8599 2209
- https://www.bikesonline.com.au/contact-us/
- bicyclesonline.com.au
4.7
Excellent
261 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 1 month
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Issues with bike from day one that they won’t resolve.
Found out the e-bike I bought never had a speed sensor so has always had an error which means the motor never kicks in properly.
I have evidence that the speed sensor was never there from day 1 and they just keep insinuating that it must have fallen off and are not engaging to resolve the issue.
Buy from a bike shop - the discount just isn’t worth the poor customer service after purchase.
25 April 2025
Unprompted review
Reply from BikesOnline.com.au
Hi Ben!
Thanks for taking the time to leave us some valuable feedback.
As I'm sure you can understand, we do have to ask all necessary questions to discover the potential cause behind a fault: particularly when we aren't notified until over six months after the purchase- a lot can happen in this time!
We will be more mindful in future with our line of questioning, and investigate other bikes in this lot to see if there's any chance this was a repeat issue.
We can guarantee we want to work with our customers to resolve these issues: and the reimbursement for the missing speed sensor has now been processed.
I sincerely hope the speed sensor will resolve your concerns with the bike and your son enjoys it!
Kind regards,
Lauren
Shop somewhere else...
Awful Customer Service. Faulty products. Zero Accountability
10 December 2024
Unprompted review
Reply from BikesOnline.com.au
Hi there, we’re really sorry to hear this has been your experience. That’s not the standard we hold ourselves to, and we take feedback like this very seriously.
I would like the chance to understand what went wrong . Please reach out to our support team and ask for the ticket to be sent to Sam so I can look into your case personally.
We stand behind our products and service. Thanks for taking the time to share your feedback.
Worst customer service ever
Worst customer service ever! Terrible systems that are not customer focused. Realized i ordered an incorrect tire, and immediately called (within five minutes of making the order) the Bikes Online help number to adjust my order. Talked to an “agent” who appeared to just be a random external call center person with no ability to make any changes to my order, but assured me he would pass on my request. By the next day I got notified the original order was being prepared and sent, and eventually got another email saying no changes are possible after an order is made. Only option given to me was to return the item for exchange, including paying a new postage fee for the exchanged item. It’s outrageous that a company would put customers to such a massive level of inconvenience (and extra cost), when they could simply provide customer focused systems to allow adjustments to orders if requests are timely. I can only imagine how difficult it would be to sort out any other problems a customer might encounter with them. I am extremely disappointed and will not order from Bikes Online again.
17 February 2025
Unprompted review
Reply from BikesOnline.com.au
Hi there, thank you for taking the time to share your experience. We’re genuinely sorry for the frustration this caused: that’s not the experience we want anyone to have.
I completely understand how disappointing it must have been to realise your order couldn’t be adjusted right after placing it. Our system moves quickly to get orders shipped as fast as possible, but that can unfortunately limit our ability to make changes once processing begins. That said, your feedback is valid, and we’re reviewing ways to make this process more flexible and customer-friendly.
Service is completely non existent
Service is completely non existent. Bought a bike for $3000, can’t get in contact with them to fix a problem. Will be forced to take it to a local bike shop. Avoid them, it’s not worth the small discount. Shipping too much longer than elsewhere too.
26 December 2024
Unprompted review
Reply from BikesOnline.com.au
Hi there, we’re really sorry to hear about your experience. That’s not what we want for any of our customers, especially after a major purchase.
We appreciate you taking the time to share your feedback. It helps us see where we need to improve our communication and service processes so that future riders have a smoother experience.
Thank you for your honesty, and we’re sorry this one didn’t meet your expectations.
DO NOT SHOP HERE 0 STARS
DO NOT SHOP HERE 0 STARS
long wait ,bad communication and didn't get the product at the end.
13 November 2024
Unprompted review
Reply from BikesOnline.com.au
Hi there, we’re really sorry to hear about your experience. That’s not what we want for any of our customers, especially after a major purchase.
We appreciate you taking the time to share your feedback. It helps us see where we need to improve our communication and service processes so that future riders have a smoother experience.
Thank you for your honesty, and we’re sorry this one didn’t meet your expectations.
Hard to deal with in terms of returns
Hard to deal with in terms of returns. Won’t allow me to use my own return shipping, rather wants me to pay $14.95 return shipping for a $24 adapter?
30 September 2024
Unprompted review
Reply from BikesOnline.com.au
Hi Alex,
Thank you for your feedback. We apologize for any inconvenience you experienced with our return process.
I wanted to clarify that we did respond to your request regarding using your own courier in an email sent on October 4, 2024, by our team member, Jessica. We offered to accommodate your preference and work with our system to facilitate the return through your chosen courier. Since we did not receive a response, we assumed the matter was resolved.
If you're still interested in returning the item using your own courier, please feel free to reach out, and we'll be happy to assist.
Thank you for bringing this to our attention, and we appreciate your understanding.
Best,
The BikesOnline Team
Happy customer
I ordered the bike online and received it in three days.The bike had been packaged well and was easy to assemble.The bike rides great and looks great and I would recommend it to anyone.
17 July 2024
Unprompted review
Reply from BikesOnline.com.au
Thank you for your feedback! We're thrilled to hear you had a great experience with the delivery and assembly of your bike. Enjoy the ride, and thanks for the recommendation! 🚴♂️✨
I have always had great service from… Bikes Online
I have always had great service from the team at Bikes Online, and have so far purchased four bikes, Siskiu T7 MTB, Siskiu T9 MTB, Collosus N8e eMTB, and Marin Alcatraz Dirt Jumper.
15 July 2024
Unprompted review
Reply from BikesOnline.com.au
Hi, Steve!
Thank you for your kind words! We're thrilled to hear about your great experiences with BikesOnline and appreciate your continued support. Enjoy riding your amazing collection! 🚴♂️🚴♀️🚴
Best,
The BikesOnline Team
Great experience
Service speedy delivery price and quality what else do I need to say.
14 July 2024
Unprompted review
Reply from BikesOnline.com.au
Hi, Aaron.
Thanks for the awesome feedback! We're thrilled to hear you had a great experience with our service, delivery, and quality. Enjoy your ride!
Best,
Great communication as this was the…
Great communication as this was the second frame replaced in 2 years. Great service but quality of the bike is questionable. Would I buy Marin again, probably not.
6 June 2024
Unprompted review
Reply from BikesOnline.com.au
Hi, Nathan.
Thank you for your feedback. We're glad you appreciated our communication and service. We're sorry to hear about the issues with the bike and will share your concerns with Marin.
Best,
The BikesOnline Team
Great product
Great product, price for the EziBike rack and prompt shipping. This is the second time I've purchased from BikesOnline and have been satisfied both times. Thanks
26 June 2024
Unprompted review
Reply from BikesOnline.com.au
Hi N Bell,
Thank you for your positive feedback! We're glad you're happy with the EziBike rack and our service. We appreciate your continued support!
Best regards,
The BikesOnline Team
Recommend Products were as described and delivery…
Products were as described and delivery was quick and seamless.
26 May 2024
Unprompted review
Reply from BikesOnline.com.au
Hi, Rob.
We're delighted to hear that you had a positive experience with our product/service. Your kind words truly mean a lot to us and motivate us to keep delivering the best possible service to our valued customers like you.
If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We're here to help!
Thanks again for your support.
Best regards,
BikesOnline
Reply from BikesOnline.com.au
Thanks heaps for your five-star review! We're stoked you had a smooth experience with BikesOnline.
Ride safe and enjoy yourselves out there.
I'm absolutely in love with my new…
I'm absolutely in love with my new bicycle. It's clear that BikesOnline only stocks high-quality products.The bike is well-made, comfortable, and exactly what I was looking for.The delivery was incredibly fast. I placed my order online, and the bike arrived at my doorstep in no time. I was impressed with how quickly they processed and shipped my order.ThanksBikesOnline. 🤩
22 May 2024
Unprompted review
Reply from BikesOnline.com.au
Thanks heaps for your five-star review! We're stoked you had a smooth experience with BikesOnline.
Ride safe and enjoy yourselves out there.
BikesOnline - as good as it gets!
I bought a Polygon bike from BikesOnline three years ago - and it was excellent until my bike mechanic noticed a crack in the frame. I reported the crack to BikesOnline - and sent them photos of it when requested - and within two weeks had a brand new Polygon frame replaced under warranty for no charge! They even contributed $150 towards the labour cost of the bike mechanic who transferred all the other bike parts onto the new frame! The best after sales service I have ever experienced!
10 May 2024
Unprompted review
Reply from BikesOnline.com.au
Thanks for the great feedback! We’re really glad to hear the warranty process went smoothly and that we got you up and riding again with your new Polygon frame.
Great customer service
Great customer service. Wrong bike delivered and they were very helpful in rectifying the issue. Would highly recommend
1 April 2024
Unprompted review
Reply from BikesOnline.com.au
Thanks heaps for your five-star review! We're stoked you had a smooth experience with BikesOnline.
Ride safe and enjoy yourselves out there.
Great products at great prices
Great products at great prices, fast order processing and good communication, highly recommended
1 March 2024
Unprompted review
Reply from BikesOnline.com.au
Thanks heaps for your five-star review! We're stoked you had a smooth experience with BikesOnline.
Ride safe and enjoy yourselves out there.
Stress free online buying experience
Stress free online buying experience, professional service and fast delivery.
2 March 2024
Unprompted review
Reply from BikesOnline.com.au
Thanks heaps for your five-star review! We're stoked you had a smooth experience with BikesOnline.
Ride safe and enjoy yourselves out there.
Great bike, good price, excellent after sales service
Great bike, good price, excellent after sales service. Overall a very good experience.
7 February 2024
Unprompted review
Reply from BikesOnline.com.au
Thanks heaps for your five-star review! We're stoked you had a smooth experience with BikesOnline.
Ride safe and enjoy yourselves out there.
Ship fast and free
12 February 2024
Unprompted review
Reply from BikesOnline.com.au
Thanks heaps for your five-star review! We're stoked you had a smooth experience with BikesOnline.
Ride safe and enjoy yourselves out there.
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