BIBO Water Reviews 

Easy communication & prompt booking of engineer (Sam)
Friendly, sociable & knowledgeable re the Bibo systems.
Quick diagnosis & repair, full after repair testing to his & our satisfaction.
Final invoice, pleasant surprise 😮

The engineer was friendly and extremely helpful; he was clear about the issue and the options available to me.

The engineer was first class and very approachable. I am still evaluating this Nova against my Classic and, so far, it’s not going well. The flow rate fluctuates between 1.3 and 0.8 bar. The chilled water is usually around 8-11 degrees and rarely goes down to the preset 4 degrees. Perhaps it is not coping too well with the hot weather!

Always on point! I'm happy with my decision to go with Bibo. Everyone I’ve interacted with so far has been wonderful, and the engineer Tasha is brilliant! Thanks, Bibo.

All good here arrived with in the allocated time period very polite and friendly did the job in no time can highly recommend.

Jasmine and Kayleigh in the office are very helpful and great ambassadors for the company. The engineer, Sam who came to install the machine was really efficient and took time to set the machine up and explain the controls to me. A very good experience

Fantastic machine…upgraded from older model and worth every penny…Jason the installer was very professional and knowledgeable and done a fantastic job and a real credit to BIBO

this company is very good and reliable, I've been with them now for about 8 months and I'm very happy with the soda water machine.

Problem with software sorted out although it took time.Sam was very helpful and polite

Sam is the epitome of an engineer and deserves all the credit he receives, I hope he stays with your company for some time and continues to serve the extreme reaches of your company ie. The south west of England.
Thank you Sam!

Lewis was a very polite and skilled engineer who used his initiative to ensure that the new part would fit the Bibo when the design of the machine had changed slightly.

Engineers were extremely polite and talked about their plan, kept me updated from start to finish, they really do care!

From start to finish the whole process was perfect! Easy to purchase! Quick installation window.
The machine is a huge upgrade on my previous different brand that I have been loyal to for over 10 years!
Sam the installer was a true gentleman and super professional! Cannot recommend enough!

Like other people I have had an awful experience with the new Biba Nova machine. My classic gave me 5 years trouble free. Within 5 days of getting the new one it is leaking like crazy flooding my kitchen.
Trying to get a service call and they cannot even give me a date. This machine is not fit for purpose don't get one until they sort out the issues.
I am so unhappy I may cancel my contract and go elsewhere. As a disabled person I struggle to lift a kettle so the machine is an essential. Bibo you need to step up big time

Steve was excellent in finding the fault which was a water feed that had become disconnected. Re calibrated some of my settings to save energy and wear on the machine. Outstanding as ever. If only some of our larger corporations understood the value of customer service.

We have seen the same engineer a few times now and he is always very polite and professional.

Customer service is always helpful. And the service is good.

Fantastic service from the team at BIBO and we absolutely love our BIBO Nova. Thank you

Efficient reliable service with a smile 1st class service from everyone at BIBO from booking service to carrying out service couldn’t ask for more

My Bibo classic needed a re-commissioning service. Mel the attending engineer made light work of stripping, replacing and re-commissioning. Had all the parts needed, fantastic knowledge of our Bibo Classic. A pleasure to have her. Five stars not enough. Thanks again. When needed we will ask for this top service again.