Bgmgirl Hair Reviews 1,629

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often describing them as soft, natural, and true to length and density. Many people are impressed with the excellent customer service, highlighting the team's responsiveness, kindness, and helpfulness throughout the entire process. The products are frequently noted for their amazing appearance, with many consumers receiving compliments and finding them easy to style and install. However, some customers experienced issues with product quality, reporting that some wigs tangled easily, shed excessively, or felt synthetic after washing. Additionally, a few people were dissatisfied with delivery times, mentioning long waits and unaddressed issues with their orders, and some found customer service unresponsive or unhelpful when problems arose.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the hair as soft, full, and... See more

Quality

Customers consistently note positive experiences with quality, often praising the hair as soft, full, and... See more

Order

Clients share ambiguous opinions on order experiences, with some expressing satisfaction and loyalty, citing... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness,... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reviewers praising quick delivery times... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Hey yall I ordered my hair on the first of the month I don’t want to over react but I’m just scared and skeptical how long did it take for you to receive your packages and is this legit please let me... See more

Company replied

Rated 4 out of 5 stars

I've purchased 2 wigs on BGM hair. The lace wig I purchased was great quality, amazing and long-lasting. But the burmese curly half wig I purchased 3 months ago has been disappointing. Out of the b... See more

Rated 4 out of 5 stars

Their customer service is truly top tier, very respectful, kind, and responsive throughout the entire process. I really appreciate how helpful and attentive they’ve been. It made the whole experience... See more

Rated 5 out of 5 stars

BEST HALF WIG I EVER PURCHASED!!! I bought mine in 28in 250% density and tried cutting a few layers in it...but got a little scissor happy lol. Its sooooo full and the curls are so cute. In addition,... See more


Company details

  1. Wig Shop

Written by the company

BGMgirl Hair company specialize in high quality 100% human hair, we've been in hair business for over 10 years, we have our own factory, which provide flesibility for hair produce and best price for wholesale. BGMgirl Hair ship worldwide, providing high quality hair at affordable prices, with strong supply ability and sufficient stock, gradually into a global human hair enterprises in the world.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Short Pixxie Curl wig

I recently purchased a Pixxie Curl wig and I couldn't be happier with my choice. The curls are beautifully defined and the wig feels incredibly natural. It's easy to style and comfortable to wear all day. The quality is impressive, and I've received so many compliments since I wore it for my birthday.. delivery was very swift as well.

9 May 2025
Unprompted review
Rated 1 out of 5 stars

The wig smells

The wig smells, shedding and looks nothing like the picture😫

8 May 2025
Unprompted review
Bgmgirl Hair logo

Reply from Bgmgirl Hair

Hi there, we’re truly sorry to hear about your experience. A slight smell can sometimes occur due to packaging and shipping, but it usually disappears after airing the wig out. Shedding may happen if the wig is brushed too roughly, especially when wet, or if too many styling products are used that block the lace holes. We always recommend gentle care to maintain longevity.

As for the difference in appearance, lighting, styling, and screen displays can sometimes affect how the wig looks in photos compared to real life—but we want to make sure you’re fully satisfied.

Please feel free to email us at service@bgmgirl.com with your order number and some photos so we can look into this for you. We’re more than happy to help make it right!

Rated 5 out of 5 stars

Great wigs!

Bought two wigs from BGMhair. Both have been amazing and have made my hereditary hair loss a lot easier to deal with. I’m relatively new to lace wigs, so the clueless pre plucked is a lifesaver.

7 May 2025
Unprompted review
Rated 1 out of 5 stars

Extremely disappointed

Extremely disappointed!

I purchased the HD lace 13x4 pre bleached 22inch 150% density wig for $234.19 CAD after watching a review from a YOUTUBER that was recommended on reddit because she apparently 'secret shops' companies. She claimed this company reached out to her for months before she tried them and now she 'loves' them. I bought the wig for my birthday. It was trash within the first two days of wearing it! When I received the wig the hair it smelt horrible. I instantly put it to soak in water. The hair was FILLED with shampoo/soap still in it. Within 2 days of wearing the wig the lace was shedding. It's damn near bald right now. The wig itself sheds nonstop. I purchased the highest density option they had...the hair is suuppeeerrr THIN! I might as well not paid the extra amount for that. It is now 4 months later and I have to purchase a new wig. This has really been the worse wig I've ever experienced. Highly disappointed in the company and the YouTuber because I realized AFTER she was all over their website, so it was clearly paid promotion *rolls eyes*. I really do believe they send the best qualities to the influencer and send the 'regular' people trash.

26 December 2024
Unprompted review
Bgmgirl Hair logo

Reply from Bgmgirl Hair

Hi,
We're truly sorry to hear about your experience, especially with a wig meant for your birthday. That’s very disappointing, and we understand your frustration.

The issues you described—residual shampoo, shedding lace, and thin density—are not what we expect from our products. Sometimes, shedding may happen if the lace is handled roughly or if it's washed before gently detangling the hair.

Regarding the smell you noticed—sometimes different scents may be emitted from our products, but please rest assured it's simply from the disinfectant fluid used during processing, which is for hygiene and customer safety. Since our wigs are sealed in plastic bags, it's also possible for water vapor and enclosed air to create an unpleasant smell over time.

This usually fades after removing the wig from the packaging and placing it in a cool, ventilated space for a few days. A quick wash with shampoo will completely remove the scent.

We want to make this right and understand what went wrong. Please email us at service@bgmgirl.com with your order number and photos if possible. We’d love the opportunity to investigate and help you find a solution. Your feedback is important, and we take it seriously.

Rated 1 out of 5 stars

Will not purchase again

Recently purchased the Glueless Highlight KS 6*4 Transparent 180%-22inch wig on 4/6/25. I was excited because I had a positive experience with my first black m-cap kinky straight wig. This new highlighted kinky wig was bad quality. Hair would not flat iron or curl. The lace was cheap and ripped on my second day of using it. I purchased for a vacation and my trip was ruined because of this cheaply made wig. My first experience was good but I will not be purchasing with this company again.

6 April 2025
Unprompted review
Bgmgirl Hair logo

Reply from Bgmgirl Hair

We’re truly sorry to hear about your experience, especially since your first order with us was a good one. We completely understand how disappointing this must have been, particularly with your vacation plans.

We use high-quality lace for all our wigs, and for colored styles like this one, we apply transparent lace specifically for better durability. It’s supposed to be stronger—so what you experienced is definitely not normal.

Please don’t worry—reach out to us at service@bgmgirl.com with your order number and photos. We’d love the opportunity to help and make things right for you.

Rated 5 out of 5 stars

Amazing purchase!

First wanted to start off by saying the costumer service was amazing,coco was quick to reply and super sweet ! But the wig!!! I got a 360 yaki straight 20 inches...when I say this wig looks and feels soo amazing! Plus all the gifts it comes with . I was so impressed with the whole transaction! DHL was a little annoying but otherwise than that i cant wait for summer with no glue

11 April 2025
Unprompted review
Rated 5 out of 5 stars

Hair was very soft and quality is…

Hair was very soft and quality is very good . The packing was amazing and well put together. The lace was everything and more . The company was very professional and honest . You get what you pay for . Communication was great . Worth every penny. Will definitely order again

25 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Quick response. Quality wig, it looks so good on me! All the add one I got for free with the wig! Although the deliver service tried to delay me, I reached out and bum was always quick and willing to help. God bless you and keep you flourishing Ben. Did I forget to mentinquick delivery aswell!!

24 April 2025
Unprompted review
Rated 5 out of 5 stars

BGM Girl,

BGM Girl,
I just had to take a moment to express my deepest gratitude for the absolutely exquisite service and the flawless hair you delivered.
From the moment I reached out to you to the final result, every detail spoke of true luxury, excellence, and unmatched craftsmanship.
The hair is nothing short of perfection soft, luscious, and radiating pure quality. You didn’t just meet my expectations; you surpassed them effortlessly.
Thank you for creating such an exceptional experience.

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful

I ordered the 22-inch body wave wig in black from BGM Girl Hair, and I absolutely love it! I’m 5’4”, and the length is perfect — it feels really long and looks gorgeous. The hair is super soft with no shedding at all, which I was really impressed by. Shipping was also amazing — I ordered it on a Friday and received it the following week, way faster than I expected. Overall, I’m really happy with my purchase and would definitely recommend BGM Girl Hair to anyone looking for great quality and fast service!

27 April 2025
Unprompted review
Rated 5 out of 5 stars

I love my hair!!

I love my hair!!! Oh my gosh it’s so silky and smooth. I love how the colour blends with my complexion! The hair is not shedding at all and the lace is so natural

10 April 2025
Unprompted review
Rated 5 out of 5 stars

First purchase

First purchase. I loveeee the hair. It’s so full , soft and looks natural. Though it takes a bit long to arrive , but am really happy the hair is exactly what I ordered, smells nice and was gifted eyelashes, hair brush, BGMgirl bonnet and head band. Thank you. Will order again.

23 April 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look